Sheet Music Direct offers a subscription service called PASS that gives you unlimited access to over 2 million digital sheet music arrangements for many instruments and genres. You can try it free for 30 days, then it's $9.99 monthly or $99.99 yearly, and you can cancel anytime. With this subscription, you can instantly stream and save music on any device, get discounts on prints and downloads, and customize sheet music to your liking. It's great for musicians who want easy and unlimited sheet music access without buying individual pieces.
The cancellation process is relatively straightforward as it only requires logging in, navigating to the subscription section, and clicking a cancellation button with confirmation prompts. The instructions are clearly provided on the website and do not involve contacting customer service, making it quite easy but not the absolute easiest since the user must log in and follow a few steps.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Sheet Music Direct subscription.
How to Cancel Sheet Music Direct: Step by Step
If you purchased through the Sheet Music Direct website:
Visit www.sheetmusicdirect.com.
Click on Log In at the top of the page and enter your account credentials.
Once logged in, navigate to My Account.
Select PASS Subscription from the account menu.
Find the section labeled Subscription Details.
Click on Cancel Subscription and follow the prompts to confirm your cancellation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your username at the top, then select Subscriptions.
Locate and tap on PASS Subscription.
Tap on Cancel Subscription to cancel your subscription.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines), then select Subscriptions.
Find and select PASS Subscription.
Tap Cancel Subscription and confirm your cancellation.
How to Contact Sheet Music Direct
If you need assistance, here's how you can get in touch with Sheet Music Direct's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Sheet Music Direct Refund
Cancel early in the billing cycle to avoid being charged for the next period.
Contact customer service via email (help@sheetmusicdirect.com) with clear language: state your subscription details and explicitly request cancellation and refund if applicable.
Be polite but firm in your communication to encourage helpful responses.
Save all correspondence and screenshots of your subscription and cancellation requests for potential escalation.
If initial attempts fail, request escalation to a supervisor or manager.
Use refund request as leverage if wrongly charged or if subscription was confusingly signed up.
Check your bank or payment provider for cancellation options or disputes if the company is unresponsive.
Post-cancellation, monitor your bank statements to ensure no further charges occur.
Leverage timing by attempting cancellations on weekdays during business hours for quicker customer service response.
Online forums reveal that some users successfully cancel after multiple polite follow-ups if initially ignored.
Downloading your favorite music before cancellation is advised since access ends immediately after cancellation.
Why Do People Request Refunds from Sheet Music Direct
Unrecognized subscription charges: Customers being charged for subscriptions without their knowledge or consent.
Duplicate charges: Being charged twice for one subscription and difficulty obtaining refunds due to no refund policies.
Poor quality or incorrect sheet music: Complaints about the sheet music not matching the original melody or being the wrong arrangement.
App usability issues: App changes making it unusable or unable to access paid content.
Price increases: Subscription price hikes making the service less affordable, particularly for students.
Subscription confusion: Customers unintentionally signed up for monthly subscriptions after one-time purchases.
Lack of refund for subscription charges: While refunds are offered for unsatisfactory sheet music, refunds for subscription fees are generally not given.
Customer support experiences vary: Some customers report positive resolutions for problems while others experience delays or refusals for refunds.
Sheet Music Direct Refund Script
Script
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Dear Sheet Music Direct, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Sheet Music Direct Refund Policy
Sheet Music Direct's PASS subscription can be canceled anytime through the My Account > PASS Subscription page, with access maintained until the end of the current billing period. Payments are nonrefundable, and there are no refunds or credits for partially used billing periods. Cancellation must be done before the renewal date to avoid further charges, and the subscription benefits remain active until the period ends.
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The Easiest Way to Get a Sheet Music Direct Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Sheet Music Direct—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Sheet Music Direct uses an automatic renewal system for their PASS subscription, requiring you to cancel before the renewal date to avoid being billed for the next period. While you can cancel your subscription at any time, you will not receive any refunds or credits for partial subscription periods, meaning you will retain access only through the end of the current billing cycle. There are no early cancellation fees or lock-in contracts, but the key pain point is the lack of refunds and the need to proactively cancel before renewal to avoid charges.
Unrecognized subscription charges: Customers being charged for subscriptions without their knowledge or consent.
Duplicate charges: Being charged twice for one subscription and difficulty obtaining refunds due to no refund policies.
Poor quality or incorrect sheet music: Complaints about the sheet music not matching the original melody or being the wrong arrangement.
App usability issues: App changes making it unusable or unable to access paid content.
Price increases: Subscription price hikes making the service less affordable, particularly for students.
Subscription confusion: Customers unintentionally signed up for monthly subscriptions after one-time purchases.
Lack of refund for subscription charges: While refunds are offered for unsatisfactory sheet music, refunds for subscription fees are generally not given.
Customer support experiences vary: Some customers report positive resolutions for problems while others experience delays or refusals for refunds.
Email address associated with your Sheet Music Direct account
Account login credentials (username/email and password) to access My Account
Access to the My Account > PASS Subscription page to manage and cancel the subscription
Order number (optional, if contacting support for cancellation/billing issue)
Name as registered on your account (if contacting support)
Reason for cancellation (optional, may be prompted online or when contacting support)
Details about the cancellation request (for support, provide as much relevant information as possible)
Any billing details relevant to the specific subscription you wish to cancel (useful for support or refund inquiries)
Before canceling your Sheet Music Direct PASS subscription, know that you will retain access to the service and its benefits until the end of your current billing period, whether monthly or annually. Once cancelled, no refunds or credits are provided for any partial subscription periods, so you'll continue using the service fully paid until that billing period concludes. After cancellation, your subscription will not renew, and you will lose access to the PASS library and any associated features once the period ends. Make sure to cancel before the renewal date if you wish to avoid further charges.
Sheet Music Direct's PASS subscription can be canceled anytime through the My Account > PASS Subscription page, with access maintained until the end of the current billing period. Payments are nonrefundable, and there are no refunds or credits for partially used billing periods. Cancellation must be done before the renewal date to avoid further charges, and the subscription benefits remain active until the period ends.
To cancel your subscription on Sheet Music Direct, you do need to be logged into your account, which means having your password. You can cancel your PASS subscription by logging in at www.sheetmusicdirect.com, going to My Account > PASS Subscription, and then selecting Cancel Subscription. If you don't remember your password, you can reset it by clicking the “Forget your password?” link on the login page here: https://www.sheetmusicdirect.com/en-US/Account/SignIn.aspx. This ensures you can access your account to manage and cancel your subscription smoothly.
We've actually written a step by step guide on how to get a refund from Sheet Music Direct. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Sheet Music Direct subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Sheet Music Direct account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Sheet Music Direct online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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