Sophia Learning offers subscription plans that give you unlimited access to over 70 online college-level courses. They have monthly ($99/month), four-month ($299), and annual ($599) plans that automatically renew based on the plan you choose. There's also a free trial with no credit card required, so you can try a course before subscribing. You might see charges from them if you have a subscription plan, and your access to the courses continues even after canceling.
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The cancellation process involves straightforward steps: log in, navigate to account settings, select the cancel subscription option, and confirm. The steps are clearly outlined and do not require contacting customer service, making it relatively easy for consumers to cancel.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Sophia Learning subscription.
How to Cancel Sophia Learning: Step by Step
If you purchased through the Sophia Learning website:
- Log in to your Sophia Learning account.
- Navigate to Account Settings.
- Select the Cancel Subscription option.
- Follow the prompts to confirm cancellation.
- Provide feedback if prompted.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone.
- Tap your name at the top and select Subscriptions.
- Find and select your Sophia Learning subscription.
- Tap Cancel Subscription.
- Confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store on your device.
- Tap the menu icon (three horizontal lines) and select Subscriptions.
- Find your Sophia Learning subscription and select it.
- Tap Cancel Subscription.
- Follow the prompts to complete the cancellation.
If you need assistance, here's how you can get in touch with Sophia Learning's support team.
Tips and Tricks for Getting a Sophia Learning Refund
- Cancel before subscription renewal date to avoid being charged for the next period, but know your membership remains active until the end of the paid cycle.
- Submit all coursework (touchstones) before cancellation to ensure grading will proceed even after subscription ends.
- If grading is delayed beyond your subscription end, contact Sophia Learning support promptly via phone, chat, or email to request marking the course complete on your transcript.
- Email Sophia Learning repeatedly to request accelerated grading of assignments and to notify them of your intent to cancel, emphasizing you do not want to be charged for an additional month.
- Keep copies of email correspondence as proof of cancellation requests and communication about grading.
- Cancellation can be done via profile settings under membership, but some users recommend also contacting support to confirm cancellation.
- Do not rely on late cancellation to immediately stop access; your subscription remains active until billing period ends, so time your cancellation strategically.
- After cancellation, if coursework was completed, credits usually remain valid and transcripts accessible; contacting support helps finalize it properly.
- Prepare to escalate if needed by calling customer support directly if chat or email responses are slow.
- Users have found success by being firm, clear in their communication, and persistent with follow-ups to ensure cancellations and grading are processed correctly.
Why Do People Request Refunds from Sophia Learning
- Change in educational needs - Users may no longer require the courses offered.
- Cost concerns - Membership or subscription fees may be too high for some users.
- Course availability - Desired courses might not be available or updated.
- Completion of courses - Users may cancel after finishing their required courses.
- Dissatisfaction with content - Course material may not meet user expectations.
- Technical issues - Problems accessing or using the platform.
- Transfer to another institution - Users may switch to other educational providers or platforms.
- Changes in personal schedule - Lack of time to continue courses.
- Limited support - Users may feel they are not getting enough assistance from the platform.
Sophia Learning Refund Script
Script
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Dear Sophia Learning, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Sophia Learning Refund Policy
Sophia Learning offers a 30-day money-back guarantee on their membership. To cancel and receive a full refund, you must contact a Learning Coach at learningcoach@sophia.org within 30 days of the membership start date. If you cancel after that period, refund eligibility is not specified.
The Easiest Way to Get a Sophia Learning Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Sophia Learning—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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