SquareTrade offers phone protection plans that cover accidents and common phone issues like cracked screens, liquid damage, and battery problems. They have a basic plan for about $8.99 per month, and you can upgrade to Phone Protection Plus for extra features like tech support and roadside assistance for $12.99 per month. You can cancel anytime and they refund if you cancel within the first 30 days. If you make a claim, there's a deductible fee of $149 per claim.
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Cancelling a subscription with SquareTrade requires filling out a detailed cancellation form with multiple pieces of information including Plan ID and reason for cancellation, but the process is supported online and straightforward without requirement for extended waiting or multiple steps.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a SquareTrade subscription.
How to Cancel SquareTrade: Step by Step
If you purchased through SquareTrade directly:
- Log into your SquareTrade account using your credentials.
- Navigate to the "My Plans" section to view your active subscriptions.
- Locate the specific Protection Plan you wish to cancel.
- Click on "Manage Plan" to access your options.
- Select "Cancel Plan" from the management options provided.
- Follow any on-screen instructions to confirm the cancellation of your plan.
If you purchased through Target:
- Gather your receipt or any proof of purchase.
- Visit your local Target store.
- Bring the receipt to the Customer Service desk.
- Request to cancel your SquareTrade plan and provide your receipt for processing.
If you purchased through an authorized retailer:
- Check for any purchase documentation you have.
- Contact the retailer where you purchased your plan.
- Inquire about their specific process for cancelling protection plans.
If you purchased through a mobile carrier:
- Find your billing statement or any relevant purchase confirmation.
- Contact your mobile carrier’s customer service.
- Ask them to assist you in cancelling your SquareTrade plan.
If you need assistance, here's how you can get in touch with SquareTrade's support team.
Email
The email is not available.
Tips and Tricks for Getting a SquareTrade Refund
- Call the SquareTrade customer service phone number directly rather than relying solely on online cancellation options to ensure your cancellation request is processed.
- Be clear and firm in your language, explicitly stating "I want to cancel my protection plan effective immediately." Avoid vague language.
- Escalate to a supervisor or manager if the initial representative resists or pushes retention offers.
- Use timing to your advantage: cancel within the 30-day window for a full refund; after that, expect only prorated refunds.
- Reference specific issues
- Mentally prepare for repeated calls and hold times; persistence pays off as some users report being stalled before successful cancellation.
- Document your cancellation confirmation email or number to have proof if charges continue.
- Consider cancelling payment methods (e.g., debit/credit card) as a last resort if SquareTrade is unresponsive, though this could lead to collections.
- Expect the company to attempt retention offers like reduced monthly fees and be prepared to firmly reject those offers.
- Ask for technician visits reported by other users to shortcut claim or cancellation processes—for example, claim a device "won't power on" to prompt follow-up service if needed.
Why Do People Request Refunds from SquareTrade
- Upgraded their device
- Returned their device to the store
- Protection plan was too expensive
- Home insurance covers it
- Bought the coverage by accident
- Not interested in the service anymore
- Sold, lost, or stolen device
- Bought the insurance for someone else and do not want to continue it
- Not satisfied with the service provided by SquareTrade
SquareTrade Refund Script
Script
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Dear SquareTrade, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
SquareTrade Refund Policy
SquareTrade's cancellation policy allows you to cancel your Protection Plan at any time for any reason. If you cancel within the first 30 days, you receive a full refund; cancellations after 30 days receive a pro-rated refund based on the remaining coverage time. Cancellations can be done online or by calling their toll-free number, and SquareTrade may also cancel plans for reasons such as nonpayment or fraud, providing at least 30 days' notice and a pro-rated refund.
The Easiest Way to Get a SquareTrade Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from SquareTrade—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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