Stan is a streaming service offering three subscription plans: Basic, Standard, and Premium, with prices ranging from $12 to $22 a month. They provide unlimited access to TV shows and movies, with options to watch on multiple screens and download for offline viewing depending on the plan. Billing is monthly with flexible upgrades or downgrades and payments can be made via credit card, PayPal, or gift cards. If you see charges from Stan, it’s likely from your active subscription to their streaming service, which you can manage and update online anytime at stan.com.au.
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The cancellation process for a Stan subscription is straightforward, requiring a few clicks online through the user's account management page. There are no lock-in contracts, and the service ends at the end of the current billing period, making it easy for most consumers to cancel. However, if the subscription was done through Apple TV/iTunes, the process is not through Stan's site which adds a slight layer of complexity for those users.
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How to Cancel Stan: Step by Step
If you purchased through stan.com.au:
- Head over to stan.com.au and log in to your account.
- Hover over your profile in the top right corner and select "Manage Account".
- Locate the "Cancel your subscription" option under Subscription Information and follow the prompts.
If you purchased through iTunes:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then select "Subscriptions".
- Find and select your Stan subscription.
- Tap "Cancel Subscription" and confirm your cancellation.
If you purchased through Google Play:
- Ensure you’re signed in to the Google Account that has your subscriptions.
- On your Android device, go to subscriptions in Google Play.
- Select the Stan subscription you want to cancel.
- Tap "Cancel subscription".
- Follow the instructions provided.
If you purchased through PayPal:
- Log in to your PayPal account.
- Navigate to "Settings" (the gear icon).
- Select "Payments" and click on "Manage automatic payments".
- Find Stan in the list and click on it.
- Select "Cancel" to stop future payments.
Tips & Tricks for Canceling Stan
- Select "I'm moving to another country where this service isn't available" if that option appears during cancellation; it can lead to instant cancellation without further hassle.
- Start cancellation early and be persistent; many users report the process can take multiple attempts or days to successfully complete.
- Be patient and prepared to spend time on the cancellation process, including waiting on hold or navigating through multiple confirmation prompts.
- Use firm but polite language expressing your intent clearly and avoid engaging with retention offers.
- If online cancellation fails repeatedly, escalate by trying to contact customer support via phone or email, though users report slow or unhelpful responses.
- Monitor your bank statements closely after cancellation and be prepared to dispute charges if the subscription renews improperly.
- If unauthorized charges continue, contacting your bank to block charges or replacing your credit card might be necessary, although the latter is considered a last resort due to the inconvenience.
- Cancel just before the next billing cycle to minimize the chance of being charged again.
- Look for a recorded confirmation of cancellation such as an email or on-screen confirmation to safeguard against disputes.
- Sharing cancellation experiences on forums can help uncover nuanced tactics or wording that worked for others.
Stan Customer Service Info
If you need assistance, here's how you can get in touch with Stan's support team.
Cancel Stan Script
Script
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Hello Stan Support,
I hope this message finds you well. I would like to request the cancellation of my subscription. Due to recent financial considerations, I need to reduce my monthly expenses and have decided to discontinue my subscription with Stan.
I appreciate the service and content provided but believe this is the right decision for my current situation. Please confirm my subscription has been cancelled and let me know if there are any further steps I need to take.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Stan's subscription policy allows you to cancel anytime with no lock-in contracts. To cancel, log in to your account on stan.com.au, go to Manage Account, and select 'Cancel your subscription'; your service will continue until the end of your current billing period. If subscribed via Apple TV, cancellations must be done through iTunes, not the Stan website.
To cancel your Stan subscription, you do need to log in to your account on stan.com.au using your email and password. The cancellation process requires you to access 'Manage Account' under your profile and select 'Cancel your subscription.' There is no listed phone support or chat support that allows cancellation without logging in. If you have forgotten your password, you can reset it at this URL: https://stan.com.au/password/reset
- Unexpected or unauthorized charges after cancellation or free trial period.
- Poor video quality causing eye soreness and discomfort.
- Limited or outdated content with missing show seasons and mostly old movies.
- Frustration with sports add-on and poor quality sports streaming including buffering and lagging.
- Poor customer service and refusal to provide refunds.
- Complicated cancellation process including cancellation fees or being charged post-cancellation.
- Frequent connectivity issues with the Stan app despite good internet on other platforms.
- Perceived overpricing relative to the quality and quantity of content.
- Users feeling deceived by the business practices of Stan.
Stan does not have any lock-in contracts or early cancellation fees, so you can cancel your subscription at any time. However, a common trick to be aware of is that your service will continue until the end of your last billed period after cancellation, meaning access doesn't end immediately. If you subscribed via Apple (iTunes), cancellations must be done through Apple directly, not through Stan's website.
Before cancelling your Stan subscription, know that your service will continue until the end of your last billed period, after which your access to all Stan content and any Add-On Plans will be disconnected. If you cancel during a free trial, the cancellation and loss of access are immediate. Any Stan Events you purchased will be cancelled and inaccessible if you cancel your subscription before watching them. Cancellation must be done through a web browser on Mac or PC, and if subscribed via Apple iTunes, cancellation must be done through iTunes. You can reactivate your subscription anytime if you change your mind. Lastly, there are no refunds for fees already paid except as required by law, and you will lose access to all Stan content and features after your subscription ends.
- Stan account email address (used to log in)
- Stan account password
- Access to the web browser or device used to manage the subscription
- Ability to log in to your Stan account at stan.com.au
- Profile selection if there are multiple profiles
- PIN code (if you have set a PIN on your account or profile)
- Knowledge of the specific subscription to cancel (if you manage more than one)
- Access to registered email (to receive cancellation confirmation)
- Apple ID login (if you subscribed via iTunes or an Apple device, cancellation is via Apple)
We've actually written a step by step guide on how to get a refund from Stan. Check it out!
The Easiest Way to Cancel Stan
If you’re frustrated trying to cancel your subscription, membership, or bill from Stan—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Stan?
STAN, STAN.COM.AU, STAN*SUBSCRIPTION, STANSPORT, APPLE.COM/BILL, iTunes.com/bill
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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