The Credit Pros helps people improve their credit by fixing errors on their credit reports and offering credit building tools. They have three monthly subscription plans ranging from $69 to $149 a month, each with an initial work fee. These plans include unlimited disputes on credit reports, help with debt and collection letters, and access to credit reports and scores. Customers can also enroll a family member for free and get a 50% discount on their monthly fee, which explains why someone might be seeing billing from them.
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Users can cancel the subscription to The Credit Pros service at any time by calling a customer service phone number (800-411-3050). The process is straightforward, transparent, and not locked into long-term contracts, making it relatively easy, but requires a phone call.
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How to Cancel The Credit Pros: Step by Step
If you purchased through Credit Pros website:
- Log in to your account at the Credit Pros Portal.
- Navigate to the account settings or billing section.
- Look for the option to cancel your subscription.
- If available, follow the prompts to confirm your cancellation.
- Alternatively, you can contact customer support:
- Call their customer service at (800) 411-3050.
- Request to cancel your subscription and follow their instructions.
- Ensure you receive a confirmation of your cancellation.
If you purchased through the Apple App Store:
- Open the Settings app on your device.
- Tap your name at the top of the screen, then tap "Subscriptions".
- Find and tap on "The Credit Pros" subscription.
- Select "Cancel Subscription" to stop future billing.
- Confirm your cancellation.
If you purchased through Google Play Store:
- Open the Google Play Store app.
- Tap the profile icon at the top right corner.
- Select "Payments & subscriptions" then tap "Subscriptions".
- Find "The Credit Pros" in the list of subscriptions.
- Tap "Cancel subscription" and follow the on-screen instructions.
- Make sure to confirm your cancellation.
Tips & Tricks for Canceling The Credit Pros
- Threaten to file a complaint with the Better Business Bureau (BBB) to get your money back if you regret signing up.
- Be persistent and firm when calling customer service; the sales team and billing department often resist cancellations.
- Request to speak directly with the billing or refunds department rather than letting front-line representatives handle your cancellation.
- Insist on written confirmation of your cancellation to avoid continued billing after termination.
- Escalate the issue by mentioning bad faith billing or unauthorized charges if they continue to bill after cancellation requests.
- Time your cancellation call before any scheduled payment is deducted to avoid being charged for another billing cycle.
- Follow up multiple times if needed: customers report being placed on hold or not receiving returned calls.
- Use clear, direct language emphasizing you want to cancel immediately and receive a refund if applicable.
- Mention the impact on company sales representative paychecks if the representative resists your cancellation, to imply your seriousness.
- File a dispute with your bank or credit card company if unauthorized charges continue while simultaneously pursuing direct cancellation with The Credit Pros.
- Allow 3-5 business days for a refund to reflect in your account after cancellation is accepted.
- Do not rely on their promises of credit repair results; many users complain no improvement occurred and felt misled.
- Prepare to escalate through customer service hierarchy and mention consumer protection agencies if initial attempts fail.
- Use online forum experiences and share your cancellation attempts to learn updated tactics others have found successful.
The Credit Pros Customer Service Info
If you need assistance, here's how you can get in touch with The Credit Pros's support team.
Cancel The Credit Pros Script
Script
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Dear The Credit Pros Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal financial changes, I am unable to continue with the service at this time. I appreciate the assistance you’ve provided, but I believe it is best for me to discontinue my membership.
Thank you for your understanding. Please confirm the cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
The Credit Pros allows customers to cancel their membership or subscription at any time. They emphasize transparency and do not lock customers into contracts. Cancellation can be initiated by contacting their support through Live Chat or messaging. After a two-week $1.00 trial period, a $99.00 enrollment fee is billed, and then the subscription continues until canceled.
You do need your password to log in to The Credit Pros account to cancel your subscription online, but you can also cancel by contacting their customer service via live chat or message without needing the password. If you don't remember your password, you can reset it at this URL: https://lms.thecreditpros.com/login/forgot_password.php. This gives you flexibility if you want to cancel without immediate login access.
- Scam-like practices: Customers report that disputes are not actually filed, but monthly fees continue to be charged.
- Unauthorized charges: Customers have been charged even after canceling the subscription.
- Difficulty canceling: Some customers find it hard to get their subscription canceled, with customer service hanging up or ignoring cancellation requests.
- Refund issues: Complaints about delayed refunds or refunds not being processed after cancellation.
- Lack of results: Many customers complain about no visible improvement in their credit despite payments.
- Contract issues: Customers mention ongoing billing even after contract termination and the company denying receiving cancellation notice.
- Misleading refund policy: Customers feel the 90-day money-back guarantee is not honored or is difficult to claim.
- Sales commission deductions: Allegations that refunds or cancellations result in deductions from sales representatives' paychecks, indicating questionable business practices.
The Credit Pros allow users to cancel their subscription at any time without being locked into contracts or paying early cancellation fees. However, there are upfront first work fees depending on the plan chosen, which are non-refundable once paid. Users should be aware that although cancellation is flexible, these initial fees and monthly charges still apply if you continue the service before canceling.
Before cancelling your subscription with The Credit Pros, it's important to know that you can cancel at any time without any cancellation fees. Once you cancel, you will lose access to ongoing credit repair services and monitoring features provided as part of the membership. Canceling means you will no longer receive credit dispute assistance or personalized credit coaching. If you are relying on their monthly credit improvement services, keep in mind these will stop once your subscription is terminated.
- Full name on the account
- Account number or username
- Phone number associated with the account
- Email address used for signup
- Verification details (such as date of birth or last four digits of Social Security Number)
- Reason for cancellation (optional but may be requested)
- Confirmation of cancellation request (ask for an email or written confirmation)
- Contacting customer service via phone (such as calling (800) 411-3050) or live chat
We've actually written a step by step guide on how to get a refund from The Credit Pros. Check it out!
The Easiest Way to Cancel The Credit Pros
If you’re frustrated trying to cancel your subscription, membership, or bill from The Credit Pros—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to The Credit Pros?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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