The Gym Group is a gym company that offers different membership plans for people to use their gyms. They have three levels of membership, including an off-peak option starting at £13.99 a month and a premium 'Ultimate' membership that lets you use multiple gyms. Members typically get billed monthly based on the plan they choose, and they can manage payments through their app or member area. This setup means if you see a charge from them, it's likely for your monthly gym access subscription.
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Cancelling is relatively easy if paying by direct debit as it involves simply cancelling the direct debit with the bank, which results in immediate termination. If paying by card, cancellation requires live chat assistance, which may add some complexity, but overall the process is straightforward and can be done anytime as long as it's done 4 working days before the next billing date to avoid charges.
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minutes to cancel a The Gym Group subscription.
How to Cancel The Gym Group: Step by Step
If you purchased through Credit/Debit Card:
- Visit the Gym Group support page.
- Select the option for *Live Chat*.
- Explain that you wish to cancel your membership to the Customer Service representative.
- Follow any additional instructions provided by the representative to complete the cancellation.
If you purchased through Direct Debit:
- Contact your bank directly.
- Request to cancel the direct debit payment for The Gym Group.
- Your membership will be terminated immediately once the direct debit is cancelled.
- If you wish to retain access for any already paid month, contact The Gym Group's Customer Service or billing team within 30 days.
If you purchased through The Gym Group App:
- Open The Gym Group app on your device.
- Go to the *Membership* section.
- Select the option to *Manage Membership*.
- Follow prompts to cancel your membership. You may need to confirm your request.
- Ensure to check for any confirmation of cancellation via email or notification within the app.
Tips & Tricks for Canceling The Gym Group
- Cancel the Direct Debit first through your bank before attempting to cancel your membership online to avoid duplicate payments.
- Use the online membership cancellation button on The Gym Group website, which cancels membership immediately and deactivates your entry code within hours.
- Provide at least 3 working days' notice to cancel the direct debit to prevent another month's payment being taken.
- Keep screenshots and records of your cancellation confirmation and any communication with the gym as proof.
- Be persistent and escalate by contacting the Customer Experience Manager or General Manager if you experience issues or wrongful charges after cancellation.
- Timing is crucial: Cancel the direct debit a few days before the next billing date to avoid payment for the next month.
- If payments are wrongly taken post-cancellation, use the Direct Debit Guarantee with your bank to get refunds.
- Be aware some users found that merely cancelling the direct debit may end membership since no payments are received, but this is not guaranteed legally.
- Check the contract thoroughly for any minimum terms and cancellation notice periods; some memberships may have tie-ins or require written notice.
- If online portal is unresponsive, attempting to cancel through bank and gym customer service in combination may be required.
- Avoid verbal cancellations only; always put cancellation requests in writing (email or portal) and save copies.
- Prepare for possible delays or disputes and escalate with evidence if the gym charges fees post-cancellation.
The Gym Group Customer Service Info
If you need assistance, here's how you can get in touch with The Gym Group's support team.
Cancel The Gym Group Script
Script
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Dear Gym Group Team,
I hope this message finds you well. I am writing to request the cancellation of my gym membership due to changes in my personal circumstances that make it difficult for me to continue using the facilities at this time.
I appreciate the services provided, and this decision was not made lightly. Please let me know the necessary steps to finalize the cancellation and ensure there are no further charges to my account.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
The Gym Group allows members to cancel their membership at any time. If paying by direct debit, cancel the direct debit with your bank to end the membership immediately, or if paying by card, contact Customer Service via Live Chat to cancel. To avoid being charged for the next month, cancellation should be made at least 4 working days before the next billing date.
For canceling your subscription at The Gym Group, if you pay by recurring card, you need to contact their Customer Service team via Live Chat for cancellation assistance. If you pay by direct debit, you can cancel directly through your bank and the membership ends immediately. There is no mention of needing a password to cancel your membership on their help page. If you need to reset your password for any other account access, you can do so here: https://www.thegymgroup.com/password/reset.
- Lack of time due to busy schedules or family commitments.
- Lack of motivation to attend or continue workouts.
- Financial reasons or finding the cost too high.
- Relocation to a different area making gym access difficult.
- Unmet fitness goals or lack of visible results.
- Boring or inconvenient class schedules and lack of varied workout options.
- Dissatisfaction with gym services or poor customer service experiences.
- Lack of community or social connection at the gym.
- Personal reasons such as injury or illness preventing exercise.
The Gym Group has a fixed-term membership contract where if you cancel mid-way through, you will not get refunds for the remaining term unless you cancel within the first 14 days. For monthly memberships, you can cancel at any time by stopping direct debit payments, but you must cancel at least 4 working days before your next billing date to avoid being charged for the following month, and simply cancelling the direct debit does not cancel the contract if you have a fixed-term contract. Fixed-term memberships cannot be frozen. Be aware that cancelling early usually means no refunds, and stopping payments without proper cancellation might lead to collections.
Before cancelling your Gym Group membership, know that you can cancel at any time, but if you don’t want to be charged for the next month, you must cancel at least 4 working days before your next billing date because payments taken are not refunded. If you pay by direct debit, cancellation is done directly through your bank and access stops immediately, unless you contact customer service within 30 days to reinstate your membership for the paid period. You will lose access to all Gym Group facilities and features once the membership is cancelled. Additionally, instead of cancelling, you can choose to freeze your membership, change your home gym, or change your membership type through the member's area or app, which may be worth considering if you just need a temporary break or adjustments.
- Email address used when signing up to The Gym Group
- Unique personal identification number (PIN) sent at registration (for Member Area access or online cancellation form)
- Full name as associated with the membership
- Direct debit or payment details (if cancelling via your bank; you may need to identify the payment on your statement as "THE GYM GROUP" or similar wording)
- Membership number or reference (if available)
- Method of payment (recurring card or direct debit)
- Date you wish cancellation to take effect or the next billing date
- Any documentation sent upon joining (such as payment confirmation or PIN notification email, to verify identity)
- Completed online cancellation form (if using the website; available at https://www.thegymgroup.com/legal/membership-agreement/)
- Contacting Customer Service details such as Live Chat, email (membership@thegymgroup.com), or Member Area access
We've actually written a step by step guide on how to get a refund from The Gym Group. Check it out!
The Easiest Way to Cancel The Gym Group
If you’re frustrated trying to cancel your subscription, membership, or bill from The Gym Group—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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