Transform Credit offers loans up to $10,000 with a cosigner, focusing on trust rather than credit history. They also have a service called Transform Credit Builder, which helps improve your credit score by having you make a $5 monthly payment, reported to credit bureaus as interest on a loan held for you. This is a flexible subscription you can cancel anytime, and if you stop paying, your loan is marked paid to keep your credit benefits. So, if you're seeing a $5 charge from them, it's likely for this Credit Builder service helping to boost your credit.
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The cancellation process is straightforward and can be done entirely online by logging in to the account, going to Account Settings, and clicking Cancel Account. There are clear steps provided and no mention of onerous requirements or delays.
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How to Cancel Transform Credit: Step by Step
If you purchased through Transform Credit website:
- Log into your Transform Credit account.
- Navigate to Account Settings.
- Click on the link Cancel Account.
- Follow the on-screen steps to confirm your cancellation.
- Once confirmed, you will no longer be charged and will lose access to monthly services.
Tips & Tricks for Canceling Transform Credit
- Email support and keep a record of all communications to hold them accountable.
- Call customer service to speak to a human representative if emails don’t work.
- Provide proof of cancellation requests, including screenshots and emails, to push for cancellation.
- Use desktop sites (not mobile) to cancel subscriptions as some services limit cancellation options on mobile.
- Cancel payment method via PayPal or bank—stop payments to prevent further charges.
- Contact your bank or credit card issuer to dispute fraudulent charges and to set stop payments; credit cards offer better protection than debit cards.
- Escalate with official complaints by CC’ing the state Attorney General’s office or filing at FTC’s fraud report site.
- Consider canceling your debit card and getting a new one if charges continue despite cancellation requests.
- Keep following up persistently until the subscription is confirmed cancelled.
- If all else fails, consider small claims court especially if you have proof of cancellation attempts and unjust charges.
- Timing tip: Try canceling just before the billing cycle renews to avoid another charge.
- Language tip: Use firm, unequivocal language stating you are cancelling immediately with no further charges authorized.
Transform Credit Customer Service Info
If you need assistance, here's how you can get in touch with Transform Credit's support team.
Cancel Transform Credit Script
Script
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Dear Transform Credit Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to personal financial adjustments I need to make. I appreciate the services you provide, but at this time, I must prioritize other expenses.
Please confirm the cancellation at your earliest convenience, and let me know if you require any further information from my side.
Thank you for your understanding and assistance.
Best regards,
Frequently Asked Questions
Transform Credit's membership is fully flexible and can be canceled at any time by logging into the account, going to 'Account Settings', and clicking 'Cancel Account'. After confirming cancellation, no further charges will be made and access to monthly services will end.
To cancel your subscription with Transform Credit, you need to log in to your account first by entering your credentials. After logging in, you can go to 'Account Settings' and select 'Cancel Account' to follow the cancellation steps. If you don't remember your password, you will need it to access your account, but you can reset it using the password reset page: https://plus.transform.us/users/password/new. This means you do need your password (or be able to reset it) to cancel your Transform Credit subscription.
- Unauthorized loan or subscription charges appearing on credit reports or bank statements without customer consent.
- Confusion or misunderstanding about signing up for the credit builder subscription, what it entails, and related fees.
- Difficulty canceling subscriptions even after following cancellation instructions on the website.
- Continued monthly charges after customers believe they have canceled, leading to billing disputes.
- Requests for refunds due to charges occurring after cancellation or for services not used or understood.
- Disappointment with customer service response times especially during peak periods.
- Concerns about unauthorized or unexpected $5 monthly fees associated with the credit builder loan feature.
Transform Credit allows you to cancel your subscription at any time by logging into your account, going to 'Account Settings,' and selecting 'Cancel Account.' There are no contracts or lock-ins preventing cancellation, but be aware that cancellation requests take effect three business days after they are received, and you need to notify them at least three business days before the next scheduled payment to avoid being charged. There are no early cancellation fees, but any fees incurred on the loan as allowed in the loan contract may still be charged.
Before cancelling your Transform Credit subscription, know that the account is fully flexible and can be cancelled anytime through your Account Settings. Once cancelled, you will no longer be charged and will lose access to all monthly services provided by Transform Credit. This means you will no longer receive any ongoing credit-building tools, resources, or updates included in the monthly service. Make sure to consider this as you will lose all benefits tied to the subscription once cancellation is confirmed.
- Account login credentials (email and password to access your Transform Credit account)
- Access to Account Settings after logging in
- Follow cancellation steps via the 'Cancel Account' link in Account Settings
- Confirmation of cancellation within the platform (completion of the process may include email confirmation or feedback, depending on process updates)
- Review and settle any outstanding balances or loans linked to your account before finalizing cancellation
- Awareness of cancellation policy and terms (review for any requirements, fees, or implications)
- Check inbox for possible confirmation email or finalization instructions
- Optional: Contact customer support (via help form or hello@transformcredit.com) if you cannot access your account or complete cancellation online
- Be aware cancellation reflection may take up to 45 days on your credit file
We've actually written a step by step guide on how to get a refund from Transform Credit. Check it out!
The Easiest Way to Cancel Transform Credit
If you’re frustrated trying to cancel your subscription, membership, or bill from Transform Credit—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Transform Credit?
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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