TrueAccord is a digital-first debt collection company that helps people settle their past due debts through easy-to-use online payment plans. When you owe money that's past due, they offer a flexible and friendly way to pay it back on your schedule using their payment portal. You set up the payment amounts, how often you pay, and the start and end dates, and you can pay by credit card, debit card, or bank transfer. TrueAccord sends reminders and processes your payments, and you can also communicate with them through various channels if you need help or want to dispute your debt. Basically, if you see a bill from TrueAccord, it means they are helping collect a past debt by working with you to find a manageable way to pay it back.
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TrueAccord requires users to either call a phone number or email support to cancel a subscription or payment plan. While the process is straightforward, it involves steps that are less convenient than an online self-service cancellation, and users must notify at least 7 days prior to the next payment date to stop recurring payments, making it moderately difficult.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a TrueAccord subscription.
How to Cancel TrueAccord: Step by Step
If you purchased through TrueAccord directly:
- Call TrueAccord Customer Support: Dial (866) 611-2731 to reach TrueAccord’s customer service team.
- Email Support: Send an email to support@trueaccord.com requesting to cancel your subscription.
- Provide Necessary Information: When contacting support, provide your account details and any relevant information needed to process your cancellation.
- Receive Confirmation: Ensure you receive a confirmation of your cancellation from TrueAccord for your records.
If you purchased through a mobile app or third-party service:
- Contact the Payment Provider: If you subscribed via an app store, contact the app store support where you made your purchase (like Apple App Store or Google Play Store).
- Follow the App Store Cancellation Steps: Each app store has its own cancellation process – follow those specific steps to cancel payments.
If you need assistance, here's how you can get in touch with TrueAccord's support team.
Tips and Tricks for Getting a TrueAccord Refund
- Request settlements or cancellation offers in writing to have a clear record of the agreement and terms.
- Negotiate lump sum payments for a reduced percentage of the debt (e.g., 40-65%) as users have successfully done.
- Use polite but firm language when speaking with TrueAccord representatives; users report the representatives are generally pleasant and willing to negotiate.
- Dispute the debt or request a debt validation letter early to gain leverage or verify the legitimacy of the debt.
- Be cautious of partial payments restarting the debt or causing new negative credit reporting; seek written confirmation.
- Communicate via email or text and keep all correspondence for evidence in case of disputes.
- If receiving repeated calls or messages, consider stating you refuse to pay any debt and know your rights under the Fair Debt Collection Practices Act to limit harassment.
- Escalate by documenting violations or non-removal of debts after payment and consider legal advice if TrueAccord does not remove paid debts from reports.
- Time your settlements strategically as younger debts (less than 2 years) may have better outcomes and less credit damage.
- Confirm if the settlement or payment plan includes removal of the debt from credit reports before paying.
Why Do People Request Refunds from TrueAccord
- Incorrect information — TrueAccord reporting inaccurate or outdated information, such as an account shown as open/active after settlement or wrong amount.
- Expired Debt — Collection accounts should only remain 7 years on credit report from first default and must be removed after this period.
- The Debt Is Not Yours — Cases of mistaken identity or clerical errors where the debt does not belong to the individual.
- False Reporting of Payments or Settlements — TrueAccord continues to report the debt as unpaid even after payments or settlements have been made.
- Failure to Validate the Debt — TrueAccord refuses to validate the debt upon request, requiring account removal.
- Reporting the wrong balance or amount owed.
- Reporting incorrect dates of the debt or last payment.
- Reporting the debt to be active when it was settled or paid off.
- Failing to mark the account as paid or settled upon payment.
TrueAccord Refund Script
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Dear TrueAccord, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
TrueAccord Refund Policy
TrueAccord's cancellation policy requires customers to call (866) 611-2731 or email support@trueaccord.com to cancel payments or request refunds, noting that payments may not be canceled once processed. For recurring payments, customers must notify TrueAccord in writing at least 7 business days before the next payment date, and any fees or penalties from financial institutions due to refunds or cancellations are the customer's responsibility.
The Easiest Way to Get a TrueAccord Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from TrueAccord—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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