1 - Call TrueAccord Customer Support: Dial (866) 611-2731 to reach TrueAccord’s customer service team.
Email Support: Send an email to support@trueaccord.com requesting to cancel your subscription.
Provide Necessary Information: When contacting support, provide your account details and any relevant information needed to process your cancellation.
Receive Confirmation: Ensure you receive a confirmation of your cancellation from TrueAccord for your records.
How to Cancel TrueAccord on a mobile app or third-party service
1 - Contact the Payment Provider: If you subscribed via an app store, contact the app store support where you made your purchase (like Apple App Store or Google Play Store).
Follow the App Store Cancellation Steps: Each app store has its own cancellation process – follow those specific steps to cancel payments.
TrueAccord is a digital-first debt collection company that helps people settle their past due debts through easy-to-use online payment plans. When you owe money that's past due, they offer a flexible and friendly way to pay it back on your schedule using their payment portal. You set up the payment amounts, how often you pay, and the start and end dates, and you can pay by credit card, debit card, or bank transfer. TrueAccord sends reminders and processes your payments, and you can also communicate with them through various channels if you need help or want to dispute your debt. Basically, if you see a bill from TrueAccord, it means they are helping collect a past debt by working with you to find a manageable way to pay it back.
TrueAccord requires users to either call a phone number or email support to cancel a subscription or payment plan. While the process is straightforward, it involves steps that are less convenient than an online self-service cancellation, and users must notify at least 7 days prior to the next payment date to stop recurring payments, making it moderately difficult.
Estimated Time
On average, it takes 30 minutes0030 minutes to cancel a TrueAccord subscription.
How to Contact TrueAccord
If you need assistance, here's how you can get in touch with TrueAccord's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a TrueAccord Refund
Request settlements or cancellation offers in writing to have a clear record of the agreement and terms.
Negotiate lump sum payments for a reduced percentage of the debt (e.g., 40-65%) as users have successfully done.
Use polite but firm language when speaking with TrueAccord representatives; users report the representatives are generally pleasant and willing to negotiate.
Dispute the debt or request a debt validation letter early to gain leverage or verify the legitimacy of the debt.
Be cautious of partial payments restarting the debt or causing new negative credit reporting; seek written confirmation.
Communicate via email or text and keep all correspondence for evidence in case of disputes.
If receiving repeated calls or messages, consider stating you refuse to pay any debt and know your rights under the Fair Debt Collection Practices Act to limit harassment.
Escalate by documenting violations or non-removal of debts after payment and consider legal advice if TrueAccord does not remove paid debts from reports.
Time your settlements strategically as younger debts (less than 2 years) may have better outcomes and less credit damage.
Confirm if the settlement or payment plan includes removal of the debt from credit reports before paying.
Why Do People Request Refunds from TrueAccord
Incorrect information — TrueAccord reporting inaccurate or outdated information, such as an account shown as open/active after settlement or wrong amount.
Expired Debt — Collection accounts should only remain 7 years on credit report from first default and must be removed after this period.
The Debt Is Not Yours — Cases of mistaken identity or clerical errors where the debt does not belong to the individual.
False Reporting of Payments or Settlements — TrueAccord continues to report the debt as unpaid even after payments or settlements have been made.
Failure to Validate the Debt — TrueAccord refuses to validate the debt upon request, requiring account removal.
Reporting the wrong balance or amount owed.
Reporting incorrect dates of the debt or last payment.
Reporting the debt to be active when it was settled or paid off.
Failing to mark the account as paid or settled upon payment.
TrueAccord Refund Script
Script
Copy
Dear TrueAccord, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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TrueAccord Refund Policy
TrueAccord's cancellation policy requires customers to call (866) 611-2731 or email support@trueaccord.com to cancel payments or request refunds, noting that payments may not be canceled once processed. For recurring payments, customers must notify TrueAccord in writing at least 7 business days before the next payment date, and any fees or penalties from financial institutions due to refunds or cancellations are the customer's responsibility.
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The Easiest Way to Get a TrueAccord Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from TrueAccord—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
TrueAccord requires you to call or email to cancel payments, and payments that have already been processed may not be eligible for cancellation or refunds. You must notify them at least 7 business days before the next billing date to effectively cancel, and there may be fees or penalties imposed by your financial institution that you would be responsible for. This means immediate cancellation or avoiding charges at the last minute is difficult, so planning ahead is essential to avoid ongoing charges.
Incorrect information — TrueAccord reporting inaccurate or outdated information, such as an account shown as open/active after settlement or wrong amount.
Expired Debt — Collection accounts should only remain 7 years on credit report from first default and must be removed after this period.
The Debt Is Not Yours — Cases of mistaken identity or clerical errors where the debt does not belong to the individual.
False Reporting of Payments or Settlements — TrueAccord continues to report the debt as unpaid even after payments or settlements have been made.
Failure to Validate the Debt — TrueAccord refuses to validate the debt upon request, requiring account removal.
Reporting the wrong balance or amount owed.
Reporting incorrect dates of the debt or last payment.
Reporting the debt to be active when it was settled or paid off.
Failing to mark the account as paid or settled upon payment.
Account reference number or identifying account details
Full name on the account or subscription
Email address associated with your TrueAccord account
Phone number used for account registration or correspondence
Details about the payment plan, subscription, or bill you want to cancel (such as amounts, dates, or plan name)
Written request to cancel, if required (by email or online portal)
Notification at least 7 business days prior to the next scheduled payment date
Reason for cancellation or dispute (optional but may be requested)
Confirmation that you understand already-processed payments may not be refundable
Before cancelling a TrueAccord subscription or payment plan, know that your payment plan will be canceled and your account will shift into a dispute status. You lose access to the recurring payment arrangement, so you will need to handle your outstanding balances without this plan. Cancellations may require notice at least 7 business days before the next scheduled payment date and cannot always stop payments once they have processed. Additionally, there may be implications for refunds or cancellation fees, so it's important to contact TrueAccord directly to manage the cancellation or refund process.
TrueAccord's cancellation policy requires customers to call (866) 611-2731 or email support@trueaccord.com to cancel payments or request refunds, noting that payments may not be canceled once processed. For recurring payments, customers must notify TrueAccord in writing at least 7 business days before the next payment date, and any fees or penalties from financial institutions due to refunds or cancellations are the customer's responsibility.
You do not need your password to cancel a subscription or payment plan with TrueAccord. To cancel, you can call their support at (866) 611-2731 or email support@trueaccord.com. They handle cancellations and refunds via phone or email without requiring password authentication. If you need to reset your password for other account access, you can visit https://consumers.trueaccord.com/account/password-reset.
We've actually written a step by step guide on how to get a refund from TrueAccord. Check it out!
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your TrueAccord subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your TrueAccord account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel TrueAccord online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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