TruFusion is a fitness studio offering memberships where you can take classes like yoga, pilates, and more. They have different subscription options, including lifestyle memberships and class packs that are billed monthly. If you get billed by TruFusion, it’s likely for one of these monthly memberships or class packages. You can cancel, freeze, or change your membership, but some fees might apply when you do so, and you need to give a 30-day notice to cancel.
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The cancellation process involves filling out an online form with personal and membership details and selecting a cancellation reason, which is straightforward but requires multiple steps. The process is self-service via a web form, making it relatively easy but not instant, thus a low difficulty score.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a TruFusion subscription.
How to Cancel TruFusion: Step by Step
If you purchased through TruFusion directly:
- Visit the cancellation page at trufusion.com/cancellations.
- Select your location from the dropdown menu.
- Choose the option to cancel your membership.
- Fill out the required personal information fields:
- Name
- Email
- Phone number
- Reason for cancellation (select from provided options)
- Review any applicable fees for cancellation that may apply.
- Submit the cancellation form by clicking the "Submit" button.
If you purchased through a mobile app:
- Open your app store (Apple App Store or Google Play Store).
- Navigate to your account settings.
- Find subscriptions and locate TruFusion.
- Select "Cancel Subscription" and confirm your choice.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select "Subscriptions."
- Locate your TruFusion subscription.
- Select "Cancel Subscription" and confirm your action.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the menu and select "Subscriptions."
- Find your TruFusion subscription in the list.
- Select "Cancel Subscription" and confirm the cancellation.
If you need assistance, here's how you can get in touch with TruFusion's support team.
Tips and Tricks for Getting a TruFusion Refund
- Get everything in writing: Always get a written confirmation of your cancellation, preferably signed by a manager.
- Ask for a manager in person: Cancelling face-to-face and escalating to a manager often helps facilitate cancellation.
- Use firm, clear language: Clearly state you want to cancel effective immediately and do not consent to any further charges.
- Document names and dates: Record the names of staff and managers you speak with, and keep track of dates and times of cancellation attempts.
- Be persistent and follow up regularly: Repeated contact, including phone calls and visits, may be necessary.
- Consider timing: Cancel well before your billing cycle renews (at least 10-30 days ahead depending on your state).
- Use certified mail if needed: Sending a written cancellation notice by certified mail creates a paper trail.
- Escalate to corporate if local staff is uncooperative: Demand to speak with higher-level management or corporate customer service.
- Freeze membership as an alternative workaround: Temporarily freezing your account can sometimes be easier initially if immediate cancellation is difficult.
- If charges continue despite cancellation: Dispute charges with your bank or credit card company using your documentation as proof.
Why Do People Request Refunds from TruFusion
- Pregnancy
- Lives in a different part of town
- Injury
- Too busy, wasn't taking advantage of membership
- Switching to a new studio or gym
- Financial troubles
- Upset about price change
- Classes weren't at the right times
- Childcare
- Moving to a different part of town
- Other
TruFusion Refund Script
Script
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Dear TruFusion, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
TruFusion Refund Policy
TruFusion allows members to cancel their membership anytime by filling out a cancellation form specific to their studio. The cancellation policy requires a 30-day notice before termination, and if cancelled on the day of a payment, the final payment will be charged the following month. Some fees may apply, and members can also choose to change their package or freeze their membership.
The Easiest Way to Get a TruFusion Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from TruFusion—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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