Can I Cancel Verizon Wireless at Any Time?

Verizon Wireless may charge an early termination fee of up to $175 per wireless phone number if you cancel your service before the minimum term ends, which you must maintain according to your contract or any promotions. After the minimum term, service converts to month-to-month, allowing cancellation anytime with notice, but be aware that changing services may reset minimum term requirements. New customers can cancel within 15 days without penalty if the phone is returned in good condition, but otherwise, early cancellation fees and contract lock-ins can be a significant obstacle to immediate cancellation.

Why Do People Cancel Verizon Wireless?

Plan price increases without added benefits.Reduction or removal of discounts like the auto-pay discount.Switching to competitors offering better pricing and more benefits.High early termination fees and contract cancellation costs.Poor customer service with long waits and unresolved issues.Billing errors leading to charges after cancellation.Complex and frustrating cancellation processes, including difficulty in account access and unhelpful staff.Lack of transparency in trade-in values and charges.Perception of being nickel-and-dimed and unexpected charges.Forced plan changes that result in paying more for fewer benefits.Preference for competitors with competitive coverage and terms.

What Information Do I Need to Cancel Verizon Wireless?

Account owner's nameAssociated phone number(s)Account PIN or last four digits of the account owner's Social Security NumberAccount number (may be requested for verification)Reason for cancellation (may be requested by representative)Access to the My Verizon account (if canceling online)Proof of identity (for added security, especially in-store)Device information (such as IMEI, if disconnecting specific devices)Confirmation of outstanding payments (all device payments or bills must be settled before disconnection)

What Should I Know Before Cancelling Verizon Wireless?

Before cancelling a Verizon Wireless subscription, keep in mind that if you are on a device payment plan, you will be required to pay off the remaining balance on your device before service cancellation is allowed. If you cancel without fulfilling payment obligations, your device could be blacklisted, disabling phone functionality. You will lose access to any Verizon-specific features and services associated with your subscription. Also, consider that Verizon does not prorate bills, so charges may apply for the entire billing cycle even if you cancel mid-cycle.

What is Verizon Wireless's Cancellation Policy?

Verizon Wireless allows cancellation of a line of service within 30 days of agreement acceptance, provided that any equipment purchased is returned within the return period. Customers must pay for service through the cancellation date, and if the device was financed, the outstanding balance may become due immediately upon cancellation after 30 days. Prepaid service cancellations grant no refunds after 30 days or once the account is activated. Service cancellation must be done by contacting Customer Service or managing the service online. Returns or exchanges of devices do not automatically cancel the service or subscription billing.

Do I Need My Verizon Wireless Password to Cancel?

To cancel your Verizon Wireless subscription, you will need your account information including the 4-digit Account PIN, which serves as a security verification when contacting Customer Service by phone or chat. If you don't have or forgot your Account PIN, you can reset it online through My Verizon's Security page. Here is the link to reset your Account PIN: https://www.verizon.com/my-verizon/security. This process is important to protect your account and ensure only authorized users can make changes like cancellation.

Can I Get a Refund from Verizon Wireless?

We've actually written a step by step guide on how to get a refund from Verizon Wireless. Check it out!

How to Cancel Your Verizon Wireless Subscription (2026)

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Verizon requires customers to cancel their wireless service by phone or in person, and online cancellation is not allowed for security reasons. Customers report long call times and difficulties with representatives, and the official channels do not provide easy or immediate cancellation options, indicating a relatively high level of difficulty.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Frequently Asked Questions

The cancellation process typically takes about 35 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Verizon Wireless subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Verizon Wireless account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Verizon Wireless online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

Verizon Wireless May Show Up On Your Statement As:

VERIZON PAYMENTREC VERIZON PAYMENTRECURRING VERIZON ONLINE PMT ACH Debit - Verizon Paymentrec VERIZONWRLSSAPO VE VZWIRELESS WALLET VN PURCHASE VZWRLSS*APOCC VISN Electronic Withdrawal VERIZON / - PAYMENTREC PURCHASE VZWRLSS*BILL PAY VN VZWRLSS*APOCC V /FL US CARD PURCHASE VZWRLSS*APOCC V VERIZON BILL PAYMENT VERIZON.COM VERIZON BILL PAYMENT PAYMENT VERIZON WEB 400898100711381 RECURRING VZWRLSSPRPAY AUTOP PAYMENTREC VERIZON 1525532120001TELEPHONE PAYMENT POS/Check Card Withdrawal / VZWRLSS*PRPAY AUTOPAY VERIZON DES:PAYMENTREC VZWRLSS*IVR VB POS VZWRLSS*APOCC VISW VERIZON PAYMENT VERIZON Credit VERIZONEPA EXTERNAL WITHDRAWAL VZ WIRELESS VE - VZW WEBPAY VZWRLSS*PRPAY AUTOPAY VERIZON COMMUNICATIONS INC VZ WIRELESS VE VZW WEBPAY DIRECT WITHDRAWAL VERIZON PAYMENTREC

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