Verizon Wireless offers mobile plans like unlimited 5G plans, prepaid options, and plans for connected devices like tablets and smartwatches. They also provide home internet services including Fios and 5G internet. Customers get billed monthly for their chosen plans, which may include options for discounts if you have multiple lines, and you can also manage your account and pay your bill online easily. So, if you're getting billed by Verizon Wireless, it’s likely for your phone or internet services they provide to keep you connected.
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Verizon requires customers to cancel their wireless service by phone or in person, and online cancellation is not allowed for security reasons. Customers report long call times and difficulties with representatives, and the official channels do not provide easy or immediate cancellation options, indicating a relatively high level of difficulty.
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How to Cancel Verizon Wireless: Step by Step
If you purchased through My Verizon App:
- Open the My Verizon app on your device.
- Sign in with your Verizon account credentials.
- Navigate to the Account section.
- Select the subscription you wish to cancel, such as Roadside Assistance.
- Follow the prompts to cancel the subscription.
- Confirm the cancellation when prompted.
If you purchased through Customer Service:
- Call Verizon customer service at (800) 392-0717.
- Provide your account details to the representative.
- Request to cancel your subscription.
- Follow any additional instructions from the representative.
If you purchased a Text Messaging Subscription:
- Reply to the text message with the word "STOP" or "CANCEL".
- Confirm any follow-up texts to finalize the cancellation.
Tips & Tricks for Canceling Verizon Wireless
- Call during weekdays and business hours: Monday to Friday, 8:00 am to 6:00 pm (ET) is the recommended window to reach cancellation departments.
- Use specific cancellation numbers: Calling the Loyalty Department at 1-800-392-0717 or 1-844-837-2262 gives the best chance to speak to a team trained for cancellations.
- Have all account info ready: Be prepared to provide your account number, PIN, and photo ID if needed.
- Be persistent and firm: Interrupt politely but firmly to say, "No thank you, please disconnect my service immediately." Keep repeating this if pushed back.
- Document everything: Keep detailed records of all calls, including dates, times, names, and what was said. Use recordings if legal in your state.
- Use escalation paths: Ask repeatedly for supervisors or managers. If unresolved, request the issue be escalated to the NRB (Network Resolution Board) or loyalty team specialized in cancellations.
- Consider in-person visits: Visit a corporate Verizon store with your photo ID. Some stores can place cancellation calls on your behalf after verifying identity.
- Warn about regulatory complaints: Mention you are prepared to file complaints with the FCC or Public Utility Commission if your cancellation is not processed.
- Be cautious about online/account lockouts: Porting out numbers or trying to cancel without proper authentication can cause billing issues and account access problems.
- Don’t rely on regular support channels: Regular customer service reps may refuse or not be able to process cancellations; target loyalty or escalation teams.
- Trade-in credits might be forfeited: If you have trade-in credits, be aware they may be lost once you start cancellation.
- Use language tricks: Repeat key phrases like "cancel service immediately," "escalate this to a manager," and "disconnect my line now" to reinforce your intent.
Verizon Wireless Customer Service Info
If you need assistance, here's how you can get in touch with Verizon Wireless's support team.
Cancel Verizon Wireless Script
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Dear Verizon Customer Service,
I am writing to formally request the cancellation of my Verizon Wireless subscription. My decision is based on several significant issues I have been experiencing, including frequent overage charges despite limited usage, inadequate customer support, and challenges in reaching representatives when needed. I believe I am not receiving the value I should for the amount I am paying each month. I would appreciate your assistance in processing this cancellation effectively. Thank you for your attention to this matter.
Frequently Asked Questions
Verizon Wireless allows cancellation of a line of service within 30 days of agreement acceptance, provided that any equipment purchased is returned within the return period. Customers must pay for service through the cancellation date, and if the device was financed, the outstanding balance may become due immediately upon cancellation after 30 days. Prepaid service cancellations grant no refunds after 30 days or once the account is activated. Service cancellation must be done by contacting Customer Service or managing the service online. Returns or exchanges of devices do not automatically cancel the service or subscription billing.
To cancel your Verizon Wireless subscription, you will need your account information including the 4-digit Account PIN, which serves as a security verification when contacting Customer Service by phone or chat. If you don't have or forgot your Account PIN, you can reset it online through My Verizon's Security page. Here is the link to reset your Account PIN: https://www.verizon.com/my-verizon/security. This process is important to protect your account and ensure only authorized users can make changes like cancellation.
- Plan price increases without added benefits.
- Reduction or removal of discounts like the auto-pay discount.
- Switching to competitors offering better pricing and more benefits.
- High early termination fees and contract cancellation costs.
- Poor customer service with long waits and unresolved issues.
- Billing errors leading to charges after cancellation.
- Complex and frustrating cancellation processes, including difficulty in account access and unhelpful staff.
- Lack of transparency in trade-in values and charges.
- Perception of being nickel-and-dimed and unexpected charges.
- Forced plan changes that result in paying more for fewer benefits.
- Preference for competitors with competitive coverage and terms.
Verizon Wireless may charge an early termination fee of up to $175 per wireless phone number if you cancel your service before the minimum term ends, which you must maintain according to your contract or any promotions. After the minimum term, service converts to month-to-month, allowing cancellation anytime with notice, but be aware that changing services may reset minimum term requirements. New customers can cancel within 15 days without penalty if the phone is returned in good condition, but otherwise, early cancellation fees and contract lock-ins can be a significant obstacle to immediate cancellation.
Before cancelling a Verizon Wireless subscription, keep in mind that if you are on a device payment plan, you will be required to pay off the remaining balance on your device before service cancellation is allowed. If you cancel without fulfilling payment obligations, your device could be blacklisted, disabling phone functionality. You will lose access to any Verizon-specific features and services associated with your subscription. Also, consider that Verizon does not prorate bills, so charges may apply for the entire billing cycle even if you cancel mid-cycle.
- Account owner's name
- Associated phone number(s)
- Account PIN or last four digits of the account owner's Social Security Number
- Account number (may be requested for verification)
- Reason for cancellation (may be requested by representative)
- Access to the My Verizon account (if canceling online)
- Proof of identity (for added security, especially in-store)
- Device information (such as IMEI, if disconnecting specific devices)
- Confirmation of outstanding payments (all device payments or bills must be settled before disconnection)
We've actually written a step by step guide on how to get a refund from Verizon Wireless. Check it out!
The Easiest Way to Cancel Verizon Wireless
If you’re frustrated trying to cancel your subscription, membership, or bill from Verizon Wireless—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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