The Ultimate Step by Step Guide to Cancelling a Verizon Wireless Subscription or Membership (verizonwireless.com)
By
Bella K.
|
Published
June 30, 2025
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Updated
July 1, 2025
Verizon Wireless offers mobile plans like unlimited 5G plans, prepaid options, and plans for connected devices like tablets and smartwatches. They also provide home internet services including Fios and 5G internet. Customers get billed monthly for their chosen plans, which may include options for discounts if you have multiple lines, and you can also manage your account and pay your bill online easily. So, if you're getting billed by Verizon Wireless, it’s likely for your phone or internet services they provide to keep you connected.
Verizon requires customers to cancel their wireless service by phone or in person, and online cancellation is not allowed for security reasons. Customers report long call times and difficulties with representatives, and the official channels do not provide easy or immediate cancellation options, indicating a relatively high level of difficulty.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Verizon Wireless subscription.
How to Cancel Verizon Wireless: Step by Step
If you purchased through My Verizon App:
Open the My Verizon app on your device.
Sign in with your Verizon account credentials.
Navigate to the Account section.
Select the subscription you wish to cancel, such as Roadside Assistance.
Follow the prompts to cancel the subscription.
Confirm the cancellation when prompted.
If you purchased through Customer Service:
Call Verizon customer service at (800) 392-0717.
Provide your account details to the representative.
Request to cancel your subscription.
Follow any additional instructions from the representative.
If you purchased a Text Messaging Subscription:
Reply to the text message with the word "STOP" or "CANCEL".
Confirm any follow-up texts to finalize the cancellation.
How to Contact Verizon Wireless
If you need assistance, here's how you can get in touch with Verizon Wireless's support team.
Tips and Tricks for Getting a Verizon Wireless Refund
Call during weekdays and business hours: Monday to Friday, 8:00 am to 6:00 pm (ET) is the recommended window to reach cancellation departments.
Use specific cancellation numbers: Calling the Loyalty Department at 1-800-392-0717 or 1-844-837-2262 gives the best chance to speak to a team trained for cancellations.
Have all account info ready: Be prepared to provide your account number, PIN, and photo ID if needed.
Be persistent and firm: Interrupt politely but firmly to say, "No thank you, please disconnect my service immediately." Keep repeating this if pushed back.
Document everything: Keep detailed records of all calls, including dates, times, names, and what was said. Use recordings if legal in your state.
Use escalation paths: Ask repeatedly for supervisors or managers. If unresolved, request the issue be escalated to the NRB (Network Resolution Board) or loyalty team specialized in cancellations.
Consider in-person visits: Visit a corporate Verizon store with your photo ID. Some stores can place cancellation calls on your behalf after verifying identity.
Warn about regulatory complaints: Mention you are prepared to file complaints with the FCC or Public Utility Commission if your cancellation is not processed.
Be cautious about online/account lockouts: Porting out numbers or trying to cancel without proper authentication can cause billing issues and account access problems.
Don’t rely on regular support channels: Regular customer service reps may refuse or not be able to process cancellations; target loyalty or escalation teams.
Trade-in credits might be forfeited: If you have trade-in credits, be aware they may be lost once you start cancellation.
Use language tricks: Repeat key phrases like "cancel service immediately," "escalate this to a manager," and "disconnect my line now" to reinforce your intent.
Why Do People Request Refunds from Verizon Wireless
Plan price increases without added benefits.
Reduction or removal of discounts like the auto-pay discount.
Switching to competitors offering better pricing and more benefits.
High early termination fees and contract cancellation costs.
Poor customer service with long waits and unresolved issues.
Billing errors leading to charges after cancellation.
Complex and frustrating cancellation processes, including difficulty in account access and unhelpful staff.
Lack of transparency in trade-in values and charges.
Perception of being nickel-and-dimed and unexpected charges.
Forced plan changes that result in paying more for fewer benefits.
Preference for competitors with competitive coverage and terms.
Verizon Wireless Refund Script
Script
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Dear Verizon Wireless, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Verizon Wireless Refund Policy
Verizon Wireless allows cancellation of a line of service within 30 days of agreement acceptance, provided that any equipment purchased is returned within the return period. Customers must pay for service through the cancellation date, and if the device was financed, the outstanding balance may become due immediately upon cancellation after 30 days. Prepaid service cancellations grant no refunds after 30 days or once the account is activated. Service cancellation must be done by contacting Customer Service or managing the service online. Returns or exchanges of devices do not automatically cancel the service or subscription billing.
The Easiest Way to Get a Verizon Wireless Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Verizon Wireless—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Verizon Wireless may charge an early termination fee of up to $175 per wireless phone number if you cancel your service before the minimum term ends, which you must maintain according to your contract or any promotions. After the minimum term, service converts to month-to-month, allowing cancellation anytime with notice, but be aware that changing services may reset minimum term requirements. New customers can cancel within 15 days without penalty if the phone is returned in good condition, but otherwise, early cancellation fees and contract lock-ins can be a significant obstacle to immediate cancellation.
Plan price increases without added benefits.
Reduction or removal of discounts like the auto-pay discount.
Switching to competitors offering better pricing and more benefits.
High early termination fees and contract cancellation costs.
Poor customer service with long waits and unresolved issues.
Billing errors leading to charges after cancellation.
Complex and frustrating cancellation processes, including difficulty in account access and unhelpful staff.
Lack of transparency in trade-in values and charges.
Perception of being nickel-and-dimed and unexpected charges.
Forced plan changes that result in paying more for fewer benefits.
Preference for competitors with competitive coverage and terms.
Account owner's name
Associated phone number(s)
Account PIN or last four digits of the account owner's Social Security Number
Account number (may be requested for verification)
Reason for cancellation (may be requested by representative)
Access to the My Verizon account (if canceling online)
Proof of identity (for added security, especially in-store)
Device information (such as IMEI, if disconnecting specific devices)
Confirmation of outstanding payments (all device payments or bills must be settled before disconnection)
Before cancelling a Verizon Wireless subscription, keep in mind that if you are on a device payment plan, you will be required to pay off the remaining balance on your device before service cancellation is allowed. If you cancel without fulfilling payment obligations, your device could be blacklisted, disabling phone functionality. You will lose access to any Verizon-specific features and services associated with your subscription. Also, consider that Verizon does not prorate bills, so charges may apply for the entire billing cycle even if you cancel mid-cycle.
Verizon Wireless allows cancellation of a line of service within 30 days of agreement acceptance, provided that any equipment purchased is returned within the return period. Customers must pay for service through the cancellation date, and if the device was financed, the outstanding balance may become due immediately upon cancellation after 30 days. Prepaid service cancellations grant no refunds after 30 days or once the account is activated. Service cancellation must be done by contacting Customer Service or managing the service online. Returns or exchanges of devices do not automatically cancel the service or subscription billing.
To cancel your Verizon Wireless subscription, you will need your account information including the 4-digit Account PIN, which serves as a security verification when contacting Customer Service by phone or chat. If you don't have or forgot your Account PIN, you can reset it online through My Verizon's Security page. Here is the link to reset your Account PIN: https://www.verizon.com/my-verizon/security. This process is important to protect your account and ensure only authorized users can make changes like cancellation.
We've actually written a step by step guide on how to get a refund from Verizon Wireless. Check it out!
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Verizon Wireless subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Verizon Wireless account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Verizon Wireless online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Verizon Wireless May Show Up On Your Statement As:
VERIZON PAYMENTREC VERIZON PAYMENTRECURRING VERIZON ONLINE PMT ACH Debit - Verizon Paymentrec VERIZONWRLSSAPO VE VZWIRELESS WALLET VN PURCHASE VZWRLSS*APOCC VISN Electronic Withdrawal VERIZON / - PAYMENTREC PURCHASE VZWRLSS*BILL PAY VN VZWRLSS*APOCC V /FL US CARD PURCHASE VZWRLSS*APOCC V VERIZON BILL PAYMENT VERIZON.COM VERIZON BILL PAYMENT PAYMENT VERIZON WEB 400898100711381 RECURRING VZWRLSSPRPAY AUTOP PAYMENTREC VERIZON 1525532120001TELEPHONE PAYMENT POS/Check Card Withdrawal / VZWRLSS*PRPAY AUTOPAY VERIZON DES:PAYMENTREC VZWRLSS*IVR VB POS VZWRLSS*APOCC VISW VERIZON PAYMENT VERIZON Credit VERIZONEPA EXTERNAL WITHDRAWAL VZ WIRELESS VE - VZW WEBPAY VZWRLSS*PRPAY AUTOPAY VERIZON COMMUNICATIONS INC VZ WIRELESS VE VZW WEBPAY DIRECT WITHDRAWAL VERIZON PAYMENTREC
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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