Viki is a streaming service where you can watch TV shows and movies, especially from Asia, with two subscription plans called Viki Pass Standard and Viki Pass Plus. Subscriptions give you access to ad-free watching, HD quality, and exclusive shows before anyone else. You can watch on almost any device, and some plans let you watch on multiple screens at once or download videos to watch offline. If you subscribe, you might see charges from Viki because they bill you either monthly or yearly depending on the plan you pick, and they also offer a free trial for first-time users.
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The cancellation process on Viki is straightforward with clear step-by-step instructions on how to cancel via the website or respective platforms (Google, Apple, Roku). The user simply logs into their account, navigates to subscription settings, and confirms cancellation, with immediate confirmation and continued access until the billing period ends.
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minutes to cancel a Viki subscription.
How to Cancel Viki: Step by Step
If you purchased through Viki.com:
- Log in to Viki.com on a web or mobile browser.
- Click on your profile icon on the top right-hand corner of the homepage.
- Select Account Settings and click on the 'Subscription' tab.
- Click 'Cancel plan' and choose 'Yes, cancel plan' on the pop-up prompt.
- You should receive an email confirming the cancellation and your Viki Pass benefits will remain active until the end of your billing period.
If you purchased through Google Play:
- Log in to the Android Viki app.
- Go to Me in the bottom menu.
- Tap the Settings icon in the top right corner.
- Scroll down to Viki Pass > Manage Subscriptions > Cancel Subscription.
- Choose Cancel subscription on the pop-up prompt.
If you purchased through Apple:
- Log in to the iOS Viki app.
- Go to ME in the bottom menu.
- Tap the Settings icon in the top right corner.
- Scroll down to Viki Pass > Manage subscriptions > Cancel subscription.
- Choose Yes on the pop-up prompt and follow the confirmation prompts.
If you purchased through Roku:
- Access the Viki channel and go to Options.
- Select Manage Subscription to view additional options.
- Select Cancel Subscription and follow the confirmation prompt.
Tips & Tricks for Canceling Viki
- Check your payment platform first: If subscribed through Google Play or Apple, cancel the subscription in those app stores rather than Viki’s website.
- Locate the cancel button cleverly: Some users found the cancel button by clicking the Viki logo on their subscription page, as it's hidden or replaced with confusing wording elsewhere.
- Contact support directly if button doesn’t work: Messaging Viki support through their contact channels can result in quick cancellations, especially if you mention technical issues with the cancellation page.
- Use clear, firm language: When contacting support, clearly state you want to cancel immediately and do not want to be charged further. Avoid ambiguous phrases.
- Escalate quickly: If initial support is unresponsive, escalate by replying to emails or use any chat support for faster resolutions.
- Cancel before auto-renewal window: Make sure to cancel at least 24 hours before the renewal date to avoid being charged for the next billing cycle.
- Use free trial timing tricks: Cancel just before the trial period ends to avoid automatic charges, often within 7 days.
- If subscription page errors out: Take screenshots of errors and mention these in support requests to add urgency and validate your request.
- Check account login method: Knowing if you subscribed via website, Google, or Apple helps target cancellation properly; some users got stuck trying to cancel on the wrong platform.
Viki Customer Service Info
If you need assistance, here's how you can get in touch with Viki's support team.
Cancel Viki Script
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Dear Viki Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found that I am not using the service as much as I anticipated, and I believe it would be best to discontinue my membership at this time.
Thank you for your assistance with this matter. I appreciate your support and look forward to confirming my cancellation.
Best regards,
Frequently Asked Questions
Viki's subscription cancellation policy requires that you cancel your Viki Pass subscription through the device or platform you initially used to subscribe, such as Viki.com, Google Play, Apple, or Roku. Cancellation keeps your benefits active until the end of your current billing or trial period, but you must cancel at least two days before renewal to avoid charges. Simply uninstalling the app does not cancel the subscription—you must complete the cancellation process as outlined on the respective platform.
To cancel your Viki subscription, you need to log in to your Viki account on the website or relevant app store (Apple, Google Play, Roku) where you manage subscriptions. This requires having account access, which implies you need your password to log in. There's no mention of phone or unauthenticated support that allows cancellation without logging in. If you need to reset your password, you can do so here: https://www.viki.com/password/new. After logging in, you can cancel your subscription under Account Settings > Subscription tab. Your benefits remain until the end of your billing period after cancellation.
- Cost: Assessing subscription costs against personal or financial priorities.
- Usage: Realizing the subscription is not being used enough to justify the cost.
- Content: Content no longer aligns with user interests or preferences.
- Alternatives: Choosing to use alternative streaming services.
- Technical Issues: Experiencing persistent technical difficulties with the platform.
- Accidental Purchase or Upgrade: Unintended subscription or upgrade leading to cancellation requests.
- Forgot to Cancel: Forgetting to cancel the subscription before a new billing cycle.
- Content Not Available: Content being unavailable in the user's region or unlicensed by Viki.
- Unused Subscription: Having an active subscription that is not used.
- Subtitle Delay or Unavailability: Problems with delayed or missing subtitles.
- Charged After Cancellation: Being charged despite canceling without confirmation of prior cancellation.
- Subscription Restrictions: Subscription plans not intended for the user's country, including purchases made via VPN.
Viki allows you to cancel your subscription at any time through the platform you used to subscribe (web, Google Play, Apple, Roku). However, cancellation must be done at least 2 days before the renewal date to avoid being charged for the next billing cycle, and uninstalling the app does not cancel the subscription. There are no contracts, lock-ins, early-cancellation fees, or gimmicks that prevent cancellation, but cancellation takes effect only at the end of the current billing period, so you will retain access until then.
Before cancelling your Viki subscription, know that you will lose access to exclusive content that is only available to Viki Pass subscribers, as well as an ad-free viewing experience and HD quality streaming (at least 720p). Content that was exclusive to subscribers may become unavailable once your subscription ends. Features like casting on Chromecast, streaming on multiple devices simultaneously (for Viki Pass Plus), and access to the Viki app on Samsung or LG TVs will also be lost. Your benefits remain active until the end of your current billing cycle or trial period, but once cancelled, you won't be able to watch new episodes of On-Air shows or access regionally restricted content that requires a subscription.
- Login credentials for the Viki account, Apple ID, Google account, or Roku account used for the subscription
- Information on which platform (Viki website, Google Play, Apple/iTunes, Roku) the subscription was purchased through
- Access to the email address associated with the Viki or third-party account
- Access to the subscription management page on the Viki website, Google Play, Apple/iTunes, or Roku
- Device or web browser needed to log in and access subscription settings (as per the original subscription method)
- Ability to verify account identity if prompted (may require 2FA or password re-entry)
- Knowledge that uninstalling the app does not cancel the subscription; the cancellation must be made through the right platform’s subscription settings
- Confirmation of the correct user profile (ensuring no mistaken login to another account)
We've actually written a step by step guide on how to get a refund from Viki. Check it out!
The Easiest Way to Cancel Viki
If you’re frustrated trying to cancel your subscription, membership, or bill from Viki—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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