Is Big Bad Toy Store fraud?

• Pre-orders: Customers often place pre-orders for upcoming toys and collectibles, which can result in charges at the time of the order or when the item ships.
• Subscription Services: Users might subscribe to services like "Loot Crate" or similar offerings from Big Bad Toy Store, leading to regular billing.
• Shipping Charges: Customers may see shipping fees applied to their orders, especially for larger items or expedited shipping options.
• Payment Authorization Holds: Some users report seeing temporary charges as payment authorization holds, which may appear before the final charge is processed.
• Add-on Items: Purchasing extra items or accessories after an initial order can lead to additional charges.
• Membership Fees: If the store offers a premium membership or rewards program, users might be charged membership fees.
• Restocking Fees: In cases of returns or exchanges, some customers mention facing restocking fees that can show as charges.
• Errors on Account: Occasionally, users report being mistakenly charged due to glitches or user account errors that result in duplicate purchases.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the bigbadtoystore.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the bigbadtoystore.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with bigbadtoystore.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.