Is "CASCADE SUBSCRIPTION" fraud?

The Guide to Understanding Why You Were Charged By “CASCADE SUBSCRIPTION” and What To Do About It (cascade.com)

Published

December 14, 2025

Updated

December 15, 2025

What is "CASCADE SUBSCRIPTION"?

Cascade at cascade.com offers a simple way to manage subscriptions and recurring bill payments. They help companies streamline their billing processes, which means you might see charges from them if you're subscribed to services that use their platform. Whether it’s for streaming, fitness apps, or other memberships, Cascade ensures everything is handled smoothly.

CASCADE: This indicates a type of automatic process, usually referring to how actions follow from one to another, often in a series.
SUBSCRIPTION: This refers to a commitment to receive regular services or products, typically involving recurring payments for ongoing access.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Cascade?

Subscriptions: Users may have signed up for a subscription service that automatically renews, leading to recurring charges.
One-time Purchases: Customers might have made a single purchase on Cascade's website, resulting in a charge for that item.
Trial Period Expired: Some users reported being charged after their free trial ended and they failed to cancel beforehand.
Premium Features: Charges for additional features or upgrades that were selected by the user during their usage.
Account Setup Fees: There might be initial fees associated with setting up an account or service.
Payment Error Notifications: Users mentioned unexpected charges due to payment processing errors, where the transaction was mistakenly duplicated.
Coupons or Discounts Not Applied: Customers found they were charged the full price due to issues with applying discount codes at checkout.
Automatic Add-ons: Some services may add features automatically, leading to charges that users didn’t intend to incur.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the cascade.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the cascade.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with cascade.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Cascade Customer Service Info

If you need assistance, here's how you can get in touch with Cascade's support team.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Phone

1-800-227-2273

support@cascade.com

Site

https://cascade.com/contact/

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What other ways do charges from Cascade show up?

CASCADE CASCADE.COM CSD-PURCHASE CSD-ONLINE CASCADE PAYMENT CASCADE SUBSCRIPTION CASCADE SERVICE CASCADE DIGITAL CSG-PURCHASE CSG-ONLINE CSG-MERCHANT CSG-SUBSCRIPTION

The Easiest Way to Cancel Cascade

If you're frustrated trying to cancel your subscription, membership, or bill from Cascade—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.