Is Cleanova Membership fraud?

• Subscription Fees: Users may be charged for monthly or annual subscriptions to access premium features.
• In-App Purchases: Charges can occur from buying additional services or features within the app.
• Trial Period Conversions: Some users noted being charged after a free trial period ended if they did not cancel in time.
• Service Fees: Users reported charges for specific services like cleaning bookings or other requests made through the app.
• Unexpected Renewals: Some customers experienced automatic renewals of services they had forgotten about, leading to unexpected charges.
• Multiple Accounts: Users created multiple accounts and forgot to unsubscribe from one, resulting in charges from both.
• Failed Cancellation: Issues with the cancellation process, where users thought they had canceled but were still billed.
• Purchasing Packages: Charges might come from one-time purchase packages for special services or offers listed in the app.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the cleanova.app via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the cleanova.app refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with cleanova.app, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.