Is Cleanova Inc fraud?

• Subscription Fees: Many users report being charged for recurring subscription services, which may not have been clearly understood at the time of sign-up.
• In-App Purchases: Charges can stem from in-app purchases made within the Cleanova app, such as therapy sessions or premium features.
• Trial Conversions: Users often mention being charged after a free trial period ends, converting to a paid subscription automatically.
• Multiple Accounts: Some customers accidentally create multiple accounts, leading to unintentional charges on each account.
• Service Usage Fees: There may be fees associated with specific services accessed through the app that users are unaware of.
• Family or Group Plans: Users on shared plans report mixed experiences, where charges may arise from individual usage exceeding agreed limits.
• International Transaction Fees: Customers in different regions sometimes face additional charges due to currency conversion fees.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the cleanova.app via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the cleanova.app refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with cleanova.app, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.