Is Cleanova Payment fraud?

• Subscription Fees: Many users report being charged for monthly or annual subscriptions they signed up for on the Cleanova app.
• In-App Purchases: Some customers find charges from one-time purchases made within the app for additional features or services.
• Trial Conversions: Users sometimes forget to cancel free trials, resulting in automatic charges once the trial period ends.
• Multiple Accounts: Individuals with multiple accounts may inadvertently get charged for each account they have set up.
• Family Sharing Plans: Charges can occur if users are part of a family sharing plan where the primary account holder is billed for all members.
• Service Fees: Charges might apply for specific services offered through the app, such as custom cleaning plans or premium features.
• Renewal Charges: Automatic renewals for services or subscriptions can lead to unexpected charges if not managed properly.
• Promotional Offers: Users might sign up for limited-time promotional offers which can lead to unexpected charges if the terms are unclear.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the cleanova.app via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the cleanova.app refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with cleanova.app, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.