Is NYX COSMETICS LLC fraud?

• Recent Purchases: Customers might see charges due to recent orders placed on the NYX website, including any bundle or promotional offers.
• Subscription Services: Some users reported being enrolled in automatic subscription services for products, leading to recurring charges if not canceled.
• Pre-Orders: Charges can also originate from pre-ordered items, which are billed at the time of order placement.
• Shipping Costs: Additional fees for shipping or expedited delivery could appear as separate charges on bank statements.
• Tax and Duties: Depending on location, customers might incur extra charges for sales tax or import duties on their cosmetics.
• Gift Cards: Purchases made through gift cards may lead to varying charge amounts, causing confusion if tracking is not clear.
• Promo Code Issues: Users have noted charges stemming from unsuccessful attempts to apply promo codes, resulting in full-price billing.
• Returns and Exchanges: Sometimes, refunds may not appear immediately, and customers can still see pending charges until the transaction is fully processed.
• Account Security Issues: Some customers have reported unauthorized charges, leading to concerns about security breaches on their accounts.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the nyx.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the nyx.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with nyx.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.