Is NYX USA fraud?

• Direct Purchases: Customers often see charges for makeup products directly purchased from the NYX Cosmetics website.
• Subscription Services: Some users report being charged for subscription services, such as beauty boxes or loyalty programs, which might have a recurring fee.
• Promotional Offers: Charges can occur due to promotional bundles or limited-time offers that customers have selected during checkout.
• Shipping and Handling: Charges for shipping fees may appear in addition to product costs during online purchases.
• Taxes: Sales tax may be applied depending on the customer's location, leading to unexpected charges in the transaction total.
• Gift Cards: Users mentioned charges when redeeming gift cards that may not have covered the entire purchase amount.
• Returning Products: Some customers experienced charges related to return shipping or restocking fees when returning products.
• Payment Processing Fees: In certain instances, additional fees may be charged by payment processors for transactions.
• Multi-Item Orders: Complex orders with multiple items may lead to multiple charges if items are shipped separately.
• Autorenewal: Customers may forget to cancel services that automatically renew, leading to unexpected charges on their accounts.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the nyx.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the nyx.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with nyx.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.