Is NATIONALPEN fraud?

• Recurring Subscriptions: Some customers report being enrolled in subscription services that automatically renew without clear notification, leading to unexpected charges.
• Order Processing Fees: Charges may stem from additional fees related to processing or handling their orders that aren't explicitly detailed at the time of purchase.
• Shipping Costs: Customers have noted that shipping fees can increase the total charge, especially for expedited options.
• Custom Orders: Personalized items might have additional charges that are only communicated after the initial order is placed.
• Account Registration: Creating an account for easy ordering can sometimes result in automatic enrollment in promotional or subscription services.
• Promotional Offers: Some users have mentioned being charged after inadvertently accepting terms of promotional deals that included hidden charges.
• Incorrect Charges: There are reports of erroneous charges due to system errors or technical issues within the billing process.
• Missed Cancellation Deadlines: Customers have expressed frustration over being charged for services they believed they canceled, often due to missed deadlines.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the pens.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the pens.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with pens.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.