The Ultimate Step by Step Guide to Cancelling a Bill.com Subscription or Membership (bill.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
Bill.com is a company that helps businesses handle their bills and payments digitally. They offer services like automating accounts payable (bills you owe) and accounts receivable (money owed to you), managing spending, and even forecasting cash flow. They also support various payment methods like ACH and card payments and provide tools to make invoicing and approvals easier. For consumers, if you see a bill from Bill.com, it's likely because a business or service you use is managing payments through their platform, helping them keep track and pay bills more efficiently. The subscription pricing for businesses starts at $45 per user per month.
The cancellation process on Bill.com requires multiple steps such as navigating to settings, selecting billing or subscription, choosing the cancellation option, providing a reason, and confirming. Additionally, payments must be cleared before cancellation can proceed, and administrative permissions are required, making it moderately complex but manageable.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Bill.com subscription.
How to Cancel Bill.com: Step by Step
If you purchased through Bill.com:
Log into your BILL account.
Select Settings.
Select My Subscription under Billing & Subscription.
Select cancel in the phrase "I want to cancel my service" at the bottom of the page.
Select a reason for the cancellation and provide any comments or feedback regarding your cancellation.
Click Confirm.
Note: If canceling after the trial period or in the middle of a billing period, a prorated amount will be due for the time the account was active, and a final statement will be generated and sent to Administrator users. BILL accounts cannot be cancelled if there are still payments in flight. Make sure to cancel scheduled payments or wait for payments to process and clear. Void any payments that have not cleared yet or wait for payments to clear. Check for in-flight payments in your BILL account before cancelling.
How to Contact Bill.com
If you need assistance, here's how you can get in touch with Bill.com's support team.
Reach out via multiple channels: Use email, phone, and chat to contact Bill.com support for cancellation. Persistence across channels can increase success.
Be clear and firm: Use straightforward language such as "I want to cancel my subscription immediately and stop all future charges." Avoid ambiguity.
Request confirmation in writing: Ask for an email confirmation or cancellation reference number to have proof of cancellation.
Use billing cycle timing: Cancel close to the end of a billing cycle to avoid being charged for the next cycle.
Escalate politely: If initial support is unhelpful, ask to speak to a supervisor or manager to escalate your cancellation request.
Document everything: Keep records of all communications including dates, times, and names of representatives.
Utilize bank or credit card services: If cancellation is ignored, consider putting a stop payment or dispute charges with your bank or card issuer as a last resort.
Be persistent but professional: Repeated requests over days or weeks may be needed, but stay professional and polite to increase the chance of resolution.
Legal or third-party intervention: Some users have found success after involving legal advice or third-party consumer advocacy when the company refused to cancel or refund.
Why Do People Request Refunds from Bill.com
Service not meeting user needs
Dissatisfaction with features or performance
Desire to avoid charges after free trial
Account management preferences, such as multiple client accounts
Issues requiring dispute resolution or demand letters
Seeking alternatives with better pricing or features
Auto-renewal cancellations before trial ends
Account overdue payments preventing cancellation until settled
Bill.com Refund Script
Script
Copy
Dear Bill.com, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Bill.com Refund Policy
Bill.com's subscription cancellation policy states that you can cancel your subscription account at any time through your account or customer support. The cancellation becomes effective at the end of the current billing cycle if no payments are pending or once all pending payments are completed. There are no prorated refunds for cancellations, and you remain responsible for all fees accrued up to the effective cancellation date. Additionally, cancellation is only processed if all outstanding loans or obligations are paid. If the account is not in good standing, Bill.com may refuse to cancel it.
The Easiest Way to Get a Bill.com Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Bill.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Bill.com allows you to cancel your subscription at any time, but cancellation becomes effective only at the end of the current billing cycle or after all pending payments are completed, whichever is later. There are no prorated refunds, so you will be responsible for the full subscription fee for that billing cycle. Additionally, if you have outstanding loans or payments, cancellation will only be effective after these are fully paid, and Bill.com may retain copies of your documents as required by law or their policies.
Service not meeting user needs
Dissatisfaction with features or performance
Desire to avoid charges after free trial
Account management preferences, such as multiple client accounts
Issues requiring dispute resolution or demand letters
Seeking alternatives with better pricing or features
Auto-renewal cancellations before trial ends
Account overdue payments preventing cancellation until settled
Administrator access or Manage Company permissions to perform the cancellation
Bill.com account login credentials (username and password)
Email address associated with the subscription/account
Company name registered with Bill.com
Phone number for contact verification (if requested)
Chosen cancellation reason (must be selected during the process)
Access to Settings > Billing on the Bill.com platform
Confirmation of no active client accounts if managing a console/master account
Contact with Customer Support (chat or email) if needed to unlink client accounts or request cancellation by support
Before cancelling your Bill.com subscription, it's important to know that you will lose access to several key features and data. This includes losing access to your linked Spend & Expense account, your bill and invoice history, payment history, as well as the ability to send vendor payments directly to their bank and receive payments by direct deposit. You will also lose vendor and customer contact information stored in your account. Additionally, cancellation becomes effective at the end of your current billing cycle, and there are no prorated refunds for the remaining period. You remain responsible for any service fees accrued up to the cancellation date and any outstanding loan balances must be fully paid before cancellation is complete.
Bill.com's subscription cancellation policy states that you can cancel your subscription account at any time through your account or customer support. The cancellation becomes effective at the end of the current billing cycle if no payments are pending or once all pending payments are completed. There are no prorated refunds for cancellations, and you remain responsible for all fees accrued up to the effective cancellation date. Additionally, cancellation is only processed if all outstanding loans or obligations are paid. If the account is not in good standing, Bill.com may refuse to cancel it.
To cancel your subscription on Bill.com, you need to log into your account which requires your password. There is no indication that you can cancel without logging in or using your password. If you have forgotten your password, you can reset it at this link: https://login.bill.com/forgot-password. So, the password is necessary to cancel the subscription securely through your account settings.
We've actually written a step by step guide on how to get a refund from Bill.com. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Bill.com subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Bill.com account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Bill.com online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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