ClickBank is an online marketplace that helps you buy digital and physical products, many of which come with subscription options. If you see ClickBank on your bill, it might be because you signed up for a product with a recurring subscription—meaning you pay a regular fee, like monthly or quarterly, to keep getting that product or service. They handle subscription management too, like changing billing dates, canceling subscriptions, or extending them. So, if you’re getting billed by ClickBank, it's likely for a subscription product you purchased through their platform.
The cancellation process involves multiple steps and requires accessing the Customer Support website, entering order details, and submitting a cancellation request, but it is straightforward and well-guided.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a ClickBank subscription.
Enter your email address and at least one other order identifier (Order number, last four digits of your payment method, or zip code).
Click the Go! button.
Locate the order you wish to cancel.
Click Order Details, Tech Support & Refunds.
Click the Get Support button.
Type Cancellation Request in the type field.
Select the reason for the cancellation from the drop-down menu.
Click the Send button to submit your cancellation request.
Your order number is located on your purchase receipt.
The cancellation will be processed and completed within one business day unless the request is revoked or changed.
If you purchased through your ClickBank account:
Log in to your ClickBank account.
Click the Transactions tab.
Use the fields to search for the subscription transaction you wish to cancel. Note: You must use at least one of the provided fields to specify a search parameter before completing the search.
Click the receipt number of the subscription transaction.
Click the Create Ticket button.
Select Cancel.
Select a reason for the cancellation from the dropdown menu.
Click Save.
How to Contact ClickBank
If you need assistance, here's how you can get in touch with ClickBank's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a ClickBank Refund
Use ClickBank's Customer Service inquiry form to request cancellation, providing your order and invoice numbers.
Send cancellation requests at least 5 days before the next scheduled rebill to allow processing time.
Check your PayPal payment details for subscription references as sometimes cancellation might be managed there.
Act quickly within refund or cancellation periods, generally within 60 days of purchase for easier refund claims.
Contact the seller directly first using seller contact info found on ClickBank for cancellation or refund requests.
Use polite, clear, and professional language expressing dissatisfaction but remaining cooperative to improve chances of success.
Submit cancellation or refund requests during business hours to get quicker responses.
Keep all documentation ready including order numbers, emails, and payment proofs for reference.
If initial vendor requests fail, persist with polite follow-ups and escalate the issue to ClickBank support.
Reply clearly to any confirmation or cancellation emails with direct statements like "I want to cancel" to ensure your request is processed.
Consider disputing charges via PayPal if the subscription was paid through PayPal and cancellation requests are ignored.
Be aware there is no always straightforward self-service cancellation within PayPal or ClickBank, so persistence and escalation are often necessary.
Timing your requests during weekdays, especially early in the week, can improve response times.
Some users recommend changing or blocking cards to prevent future rebills if cancellations fail.
Why Do People Request Refunds from ClickBank
Unauthorized or fraudulent charges: Customers notice charges for products or subscriptions they did not order.
Difficulty contacting customer service: Customers face challenges reaching support via phone or email to cancel or get refunds.
Failed cancellation attempts: Attempts to cancel subscriptions online or through phone often fail or get disconnected.
Delayed or denied refunds: Refunds are delayed beyond promised timeframes or denied despite refund guarantees.
Unresponsive vendors or ClickBank: Customers do not receive helpful responses and only get automated replies.
Disappointment with product or upsells: Customers find products ineffective or upsells not useful, prompting cancellations.
Subscription no longer needed: Customers cancel because they no longer need the product or have changed their minds.
Recurring billing concerns: Customers want to stop ongoing subscription payments.
ClickBank Refund Script
Script
Copy
Dear ClickBank, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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ClickBank Refund Policy
ClickBank allows customers to cancel recurring billing subscriptions at any time, stopping any future payments immediately. Cancellation does not automatically result in a refund; refunds require a separate return request and must be approved by ClickBank within the standard 60-day return period or according to the seller's refund policy. Sellers can also request refunds on behalf of customers up to 365 days after purchase.
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The Easiest Way to Get a ClickBank Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from ClickBank—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
ClickBank allows cancellation of recurring billing subscriptions at any time, meaning you can stop future payments whenever you choose. However, cancellation itself does not automatically provide a refund; refunds require a separate return request typically within 60 days. There are no lock-ins, contracts, or early-cancellation fees imposed by ClickBank, but keep in mind refunds for recurring payments depend on the seller's individual return policy and abuse of returns may lead to purchase restrictions.
Unauthorized or fraudulent charges: Customers notice charges for products or subscriptions they did not order.
Difficulty contacting customer service: Customers face challenges reaching support via phone or email to cancel or get refunds.
Failed cancellation attempts: Attempts to cancel subscriptions online or through phone often fail or get disconnected.
Delayed or denied refunds: Refunds are delayed beyond promised timeframes or denied despite refund guarantees.
Unresponsive vendors or ClickBank: Customers do not receive helpful responses and only get automated replies.
Disappointment with product or upsells: Customers find products ineffective or upsells not useful, prompting cancellations.
Subscription no longer needed: Customers cancel because they no longer need the product or have changed their minds.
Recurring billing concerns: Customers want to stop ongoing subscription payments.
Email address used when ordering
Order number (found on your purchase receipt) orlast four digits of your payment methodorzip code
Before cancelling a ClickBank subscription, it's important to know that cancellation will stop future recurring payments but does not automatically issue a refund for previous payments. You will lose access to any features or content that require ongoing subscription access after the cancellation takes effect. However, products already delivered are typically retained as many ClickBank products are digital. Also, returns and refunds are subject to the seller's return policy, and cancellations won't affect past payments unless a return is approved. If you cancel, you may need to contact the seller directly for any support after the return period expires, and repeated cancellations or returns can lead to loss of purchasing privileges.
ClickBank allows customers to cancel recurring billing subscriptions at any time, stopping any future payments immediately. Cancellation does not automatically result in a refund; refunds require a separate return request and must be approved by ClickBank within the standard 60-day return period or according to the seller's refund policy. Sellers can also request refunds on behalf of customers up to 365 days after purchase.
You do not specifically need your password to cancel a ClickBank subscription. You can cancel your subscription by using the order-lookup feature on the ClickBank Customer Support website, which requires your email address and another identifier like the order number or payment method digits. However, to manage subscriptions directly through your account, you would log in, which would require your password. If you need to reset your password, you can do so here: https://accounts.clickbank.com/forgotpassword.htm
We've actually written a step by step guide on how to get a refund from ClickBank. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your ClickBank subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your ClickBank account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel ClickBank online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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