Boingo Wireless offers subscription plans that give you convenient Wi-Fi access at hundreds of thousands of hotspots around the world. For example, their Unlimited Plan lets you connect up to 4 devices (like your phone or laptop) with unlimited Wi-Fi in North and South America for about $10 per month, after a discounted first month. They also offer plans for other regions, a global roaming plan with limited minutes, and pay-as-you-go Wi-Fi. Most plans have no contracts or cancellation fees, so you get monthly billing for ongoing Wi-Fi access and can cancel anytime.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process is straightforward: logging into the account, navigating to the subscription section, and confirming the cancellation. The steps are clear, and there is online support as well as phone assistance if needed, making the process relatively easy for a consumer.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a Spotify subscription.
How to Cancel Boingo Wireless: Step by Step
If you purchased through Boingo.com:
- Sign in to your Boingo account at boingo.com.
- Navigate to the section "My Account".
- Select "My Plan".
- Click on the option "Cancel My Plan".
- Follow the prompts to finalize your cancellation.
- You will receive a confirmation email regarding your cancellation.
If you purchased through the Apple App Store:
- Open the Settings app on your iOS device.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find the Boingo subscription.
- Tap Cancel Subscription.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the Menu icon (three lines) and select Subscriptions.
- Find and select the Boingo subscription.
- Tap Cancel Subscription.
Tips & Tricks for Canceling Boingo Wireless
- Find the correct cancellation login site at https://selfcare.boingohotspot.net/login; it can be tricky to locate.
- Call Boingo Wireless customer service directly at 800-880-4117 if online cancellation doesn’t work or if you keep getting charged.
- Have your card info ready to verify your account when talking to customer service.
- Be persistent and escalate to tier 2 support if refunds or cancellation are initially refused.
- Use clear but polite language explaining you want to cancel due to poor service, outages, or unexpected recurring charges.
- Document all communications and prior unresolved cancellation or refund requests for escalation.
- Time your cancellation requests and refund demands promptly, ideally within days of the billing cycle.
- Report duplicate charges or account issues, sometimes caused by multiple accounts under different emails but same card.
- If online cancellation fails, complain about difficulty and request manual account cancellation.
- As a last resort, mention switching providers to push escalation and resolution.
- Consider disputing charges with your credit card company if the company refuses to cancel or refund.
- Check if your subscription is through Apple or Google Play and request cancellation/refund through their platforms using "Report a Problem" with relevant refund reasons.
- Use third-party services like Chargeback to assist with cancellation and refunds if you face continual issues.
Boingo Wireless Customer Service Info
If you need assistance, here's how you can get in touch with Boingo Wireless's support team.
Cancel Boingo Wireless Script
Script
Copy
Dear Boingo Wireless Customer Service,
I hope this message finds you well. I would like to request the cancellation of my subscription due to my recent limited usage of your services. I appreciate the time I've had with Boingo, but I no longer need the membership at this time.
Please confirm the cancellation of my account and let me know if there are any further steps I need to take to finalize this process.
Thank you for your understanding and assistance.
Best regards,
Frequently Asked Questions
Boingo Wireless subscription services cannot be canceled before the end of the subscription period except under specific conditions. To cancel, you must notify Boingo at least five business days before the end of your current subscription period for the cancellation to be effective at the period's end; otherwise, charges may continue for another subscription period. After cancellation, Boingo will send a confirmation email specifying when the cancellation takes effect.
To cancel your Boingo Wireless subscription, you need to log in to your account first, which requires your password. There isn't an option to cancel without authentication via login. If you don't remember your password, you can reset it using this link: https://selfcare.boingohotspot.net/login. Once logged in, you can navigate to the 'My Plan' or 'My Account' section to cancel your subscription.
- Service outages and spotty connectivity: Frequent and prolonged internet outages causing inability to use the service.
- Difficulty canceling service: Website issues and non-functional cancellation buttons preventing easy cancellation.
- Billing problems: Being charged for services during outages or after cancellation attempts.
- Poor customer service: Lack of timely updates, slow repairs, and inadequate support experience.
- Unmet advertised coverage: Promised Wi-Fi locations that are no longer operational or available.
- Monopoly concerns: Customers feeling trapped due to lack of alternative providers in certain areas like military barracks.
- Automatic renewals and unexpected charges: Subscriptions renewing without consent and unexplained fees.
Boingo Wireless does not allow cancellation of a subscription before the end of the current subscription period once the order is accepted, as they start providing the service immediately. You need to notify them at least five business days before the end of your current subscription period to avoid automatic renewals; otherwise, charges may continue into the next subscription period. There are no early cancellation fees mentioned, but you could be charged for the next period if you miss the cancellation window, making timely cancellation critical.
Before cancelling your Boingo Wireless subscription, know that you will lose access to their high-speed Wi-Fi service available at airports, coffee shops, and other public locations where Boingo operates. Your subscription renews automatically unless you cancel at least five business days before the current period ends. If you cancel, your service will continue until the end of the paid period, but you won't receive new service past that. Additionally, cancellation confirmation will be sent to you, and you cannot cancel in the middle of a subscription period without paying for the full term unless there are service issues or major agreement changes. Keep in mind that if you have exceeded usage or device limits, your account could be suspended or terminated regardless of cancellation.
- Username and password for your Boingo account
- Name and last name on the account
- Credit card details used for billing
- Billing address associated with your account
- Reason for canceling the service (may be requested)
- Valid phone number linked to your account
- Email address used for your Boingo subscription
- Access to your account dashboard (for online cancellation)
- Confirmation of cancellation (you will receive a confirmation email)
We've actually written a step by step guide on how to get a refund from Boingo Wireless. Check it out!
The Easiest Way to Cancel Boingo Wireless
If you’re frustrated trying to cancel your subscription, membership, or bill from Boingo Wireless—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Boingo Wireless?
BOINGO, BOINGO WIRELESS, BOINGO WI-FI, BOINGO SUBSCRIPTION, BOINGO SERVICE, BOINGO NETWORK, BOINGO ACCOUNT, BOINGO ACCESS, BOINGO CHARGE, BOINGO PAYMENT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
