Can I Cancel Boost Mobile at Any Time?

Boost Mobile generally allows you to cancel your service at any time without early termination fees, but you will still be responsible for any outstanding balances or charges. However, if you take advantage of their switcher offer with a reward card, you must maintain service for at least 60 days, or you will have to pay back the full reward amount if you cancel early. Also, while service fees are refundable if you cancel within 30 days of activation, activation fees and phone payments are not refundable. Be aware that your charges for the full billing cycle are non-refundable if you cancel mid-cycle.

Why Do People Cancel Boost Mobile?

Deceptive add-on chargesPoor customer service with language barriers and dismissive agentsFalse advertising and dishonest managementNon-receipt of ordered merchandise or lack of updatesLong and unproductive calls with customer servicePurchasing expired SIM cards or faulty devicesTerrible network service and coverage issuesPressure to buy expensive phones and plansIssues with phone compatibility and unlockingDifficulty transferring phone numbersCharges before confirming compatibility or consentRefusal or delay in issuing refundsLocked phones and refusal to unlock without contractBilling inconsistencies and unauthorized chargesLengthy and difficult cancellation processMisleading promotions and conflicting informationUnhelpful and unfriendly in-store serviceDifficulty reaching or getting resolution from customer supportAccount issues including wrongful charges and collectionsGeneral dissatisfaction with network coverage and service quality

What Information Do I Need to Cancel Boost Mobile?

Account holder's full name Boost Mobile phone number associated with the account Account PIN or security code (if applicable) Account number (if available) Email address on file (if related to online cancellation or verification) Reason for cancellation (may be requested by customer service) Verification of identity (such as answering security questions) Confirmation request for a cancellation email or record of the cancellation

What Should I Know Before Cancelling Boost Mobile?

Before canceling your Boost Mobile subscription, know that you will lose access to any software and services associated with your account once the service ends. Any data, files, or information linked to your account may be deleted. If you cancel before the billing period ends, you are still charged for the full cycle, with no refunds or proration, but you can use the service until the period ends. If your account is canceled, you may lose your phone number and any funds left in the account, and you could lose your phone number and identification if you try to restart the service later.

What is Boost Mobile's Cancellation Policy?

Boost Mobile allows cancellations at any time by visiting a store or calling customer service. Charges for the full billing cycle are due even if service is canceled early, with no prorated refunds, except within the first 30 days where a service-only refund is available under the 30-Day Money-Back Guarantee. Any outstanding balances must still be paid, and prepaid accounts must clear dues within 120 days to avoid loss of funds and phone number.

Do I Need My Boost Mobile Password to Cancel?

To cancel your Boost Mobile subscription, you generally need to verify your identity using a 4-digit security PIN rather than your password. You can contact Boost Customer Care at (833) 502-6678 to cancel your line. If you do need to reset your password for account access before cancellation, you can do so at the Boost Mobile login page by choosing "Forgot Password" after entering your email or phone number: https://boostmobile.com/shop/customer/account/login/.

Can I Get a Refund from Boost Mobile?

We've actually written a step by step guide on how to get a refund from Boost Mobile. Check it out!

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How To Cancel Your Boost Mobile Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 1, 2025

Last updated on December 23, 2025

6 min read

Difficulty

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Easy Medium Very Hard

Boost Mobile requires customers to cancel subscriptions by calling customer care, and there is no direct option to cancel online or through the app. Users often need to disable autopay and may encounter some difficulties with billing or account closure, making the process moderately challenging.

Estimated Time

On average, it takes 00 30 minutes to cancel a Boost Mobile subscription.

How to Contact Boost Mobile

If you need assistance, here's how you can get in touch with Boost Mobile's support team.

Phone

The phone is not available.

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Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Boost Mobile subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Boost Mobile account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Boost Mobile online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.