Boost Mobile offers simple, no-contract phone plans, including an unlimited plan priced at $25 per month with a $5 AutoPay discount (otherwise $30/month). Their plans come with unlimited talk, text, and data, and you can pay your bill easily online, through their app, or at stores. You get consistent monthly pricing with no hidden fees, and they offer add-ons like hotspot and global roaming. People might be billed by Boost Mobile for their monthly phone service plan, which is automatically charged if you choose AutoPay to keep things easy.
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Boost Mobile requires customers to cancel subscriptions by calling customer care, and there is no direct option to cancel online or through the app. Users often need to disable autopay and may encounter some difficulties with billing or account closure, making the process moderately challenging.
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How to Cancel Boost Mobile: Step by Step
If you purchased through Boost Mobile online:
- Log in to your Boost Mobile account on boostmobile.com.
- Navigate to the "Billing" section.
- Locate your current subscription details.
- Select the option to "Cancel Subscription".
- Follow the on-screen instructions to complete the cancellation.
If you purchased through the mobile app:
- Open the Boost Mobile app on your device.
- Log in to your account.
- Go to the "Account" section.
- Select "Subscriptions".
- Find the subscription you wish to cancel.
- Tap on "Cancel Subscription" and confirm the action.
If you purchased through AutoPay:
- Log in to your Boost Mobile account.
- Go to the "Payment" section.
- Select "Manage AutoPay".
- Disable AutoPay to prevent future payments.
If you purchased via Boost Customer Care:
- Call Boost Customer Care at (833) 502-6678.
- Follow the automated prompts or ask to speak to a representative.
- Request the cancellation of your subscription.
Tips & Tricks for Canceling Boost Mobile
- Be persistent and prepared for long hold times and repeated transfers between departments.
- Insist on your legal right to port your number out, as this should auto-cancel the account. Keep pressing this point when speaking to representatives.
- Request and keep your port PIN, which can be difficult to obtain and may take up to an hour on the phone.
- Use firm, clear language to explicitly state you want to cancel and are ending autopay immediately.
- Try to disable autopay via customer support chat or by dialing 611 and giving verbal instructions, and get immediate confirmation by email.
- Remove or replace your payment method with a virtual credit card or fake card number to prevent further charges if cancellation fails.
- Be prepared for identity verification hurdles—some reps claim to access credit reports and may demand Social Security numbers.
- If phone support is difficult, try reaching out via Facebook Messenger or Twitter (X) for better service.
- Consider disputing charges with your bank or credit card company as a last resort if cancellation attempts fail or billing continues.
- Understand that some customers had to report Boost Mobile to regulatory bodies like the FCC or BBB before successful cancellation.
- Timing matters: try canceling close to the end of your billing cycle to avoid extra charges.
- Use escalation paths within customer service when facing pushback—ask to speak to a supervisor or a retention specialist.
Boost Mobile Customer Service Info
If you need assistance, here's how you can get in touch with Boost Mobile's support team.
Cancel Boost Mobile Script
Script
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Dear Boost Mobile Customer Care,
I hope this message finds you well. I would like to formally request the cancellation of my subscription. Due to changes in my personal circumstances, I find that I can no longer continue with my service. I appreciate your assistance in this matter and look forward to your confirmation of the cancellation.
Thank you for your understanding.
Frequently Asked Questions
Boost Mobile allows cancellations at any time by visiting a store or calling customer service. Charges for the full billing cycle are due even if service is canceled early, with no prorated refunds, except within the first 30 days where a service-only refund is available under the 30-Day Money-Back Guarantee. Any outstanding balances must still be paid, and prepaid accounts must clear dues within 120 days to avoid loss of funds and phone number.
To cancel your Boost Mobile subscription, you generally need to verify your identity using a 4-digit security PIN rather than your password. You can contact Boost Customer Care at (833) 502-6678 to cancel your line. If you do need to reset your password for account access before cancellation, you can do so at the Boost Mobile login page by choosing "Forgot Password" after entering your email or phone number: https://boostmobile.com/shop/customer/account/login/.
- Deceptive add-on charges
- Poor customer service with language barriers and dismissive agents
- False advertising and dishonest management
- Non-receipt of ordered merchandise or lack of updates
- Long and unproductive calls with customer service
- Purchasing expired SIM cards or faulty devices
- Terrible network service and coverage issues
- Pressure to buy expensive phones and plans
- Issues with phone compatibility and unlocking
- Difficulty transferring phone numbers
- Charges before confirming compatibility or consent
- Refusal or delay in issuing refunds
- Locked phones and refusal to unlock without contract
- Billing inconsistencies and unauthorized charges
- Lengthy and difficult cancellation process
- Misleading promotions and conflicting information
- Unhelpful and unfriendly in-store service
- Difficulty reaching or getting resolution from customer support
- Account issues including wrongful charges and collections
- General dissatisfaction with network coverage and service quality
Boost Mobile generally allows you to cancel your service at any time without early termination fees, but you will still be responsible for any outstanding balances or charges. However, if you take advantage of their switcher offer with a reward card, you must maintain service for at least 60 days, or you will have to pay back the full reward amount if you cancel early. Also, while service fees are refundable if you cancel within 30 days of activation, activation fees and phone payments are not refundable. Be aware that your charges for the full billing cycle are non-refundable if you cancel mid-cycle.
Before canceling your Boost Mobile subscription, know that you will lose access to any software and services associated with your account once the service ends. Any data, files, or information linked to your account may be deleted. If you cancel before the billing period ends, you are still charged for the full cycle, with no refunds or proration, but you can use the service until the period ends. If your account is canceled, you may lose your phone number and any funds left in the account, and you could lose your phone number and identification if you try to restart the service later.
- Account holder's full name
- Boost Mobile phone number associated with the account
- Account PIN or security code (if applicable)
- Account number (if available)
- Email address on file (if related to online cancellation or verification)
- Reason for cancellation (may be requested by customer service)
- Verification of identity (such as answering security questions)
- Confirmation request for a cancellation email or record of the cancellation
We've actually written a step by step guide on how to get a refund from Boost Mobile. Check it out!
The Easiest Way to Cancel Boost Mobile
If you’re frustrated trying to cancel your subscription, membership, or bill from Boost Mobile—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Boost Mobile?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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