Breezeline offers high-speed fiber Internet, mobile phone plans with unlimited talk and text, TV streaming, and home phone services. They have no data caps or contracts, and include WiFi equipment and modems as part of the service. They often run promotions like free months of internet or discounts if you add mobile lines, with billing typically on a monthly basis. You might see Breezeline on your bill if you subscribe to their internet, mobile, or streaming services.
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Cancellation requires calling customer service, which is straightforward but involves waiting for an agent, so it's not instant but not overly complicated.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Breezeline subscription.
How to Cancel Breezeline: Step by Step
If you purchased through Breezeline directly:
- Log in to your Breezeline account at breezeline.com/my-services.
- Navigate to the "Services" section.
- Select the service you wish to cancel.
- Look for an option to "Disconnect" or "Cancel Subscription" and follow the prompts to complete the cancellation.
If you purchased through Xpendy:
- Visit the Xpendy website.
- Fill in your details such as subscription data and desired cancellation date.
- Select a payment method to send your cancellation letter (options include credit card or PayPal).
- Submit the form to have your cancellation letter generated and sent on your behalf.
- You will receive confirmation of your cancellation via email.
If you need assistance, here's how you can get in touch with Breezeline's support team.
Email
The email is not available.
Tips and Tricks for Getting a Breezeline Refund
- Call the direct retention line: 1-866-731-6393 is reportedly the direct number to retention reps who handle cancellations.
- Use callback options: If offered, accept a callback to avoid long hold times and get a more patient, on-shore representative.
- Be polite but firm: Politely answer questions about why you are cancelling but firmly state that you want to cancel.
- Repeat your cancellation: If met with resistance, calmly repeat that you want to cancel and that you believe there is a misunderstanding.
- Avoid getting upsold: Acknowledge offers but decline by saying you won’t waste their time if the offer doesn’t beat your current needs.
- Expect long wait times: Calls can take an hour or more, so plan your timing accordingly.
- Keep final balance in mind: Ask for your final balance and confirm you will receive a final bill to avoid surprises.
- Escalate if needed: If front-line reps delay or refuse cancellation, request to speak to retention or a supervisor.
- Use humor or light sarcasm internally: Some users find that making light commentary about the service internally helps keep composure during the call.
- Prepare for equipment return: Have your equipment ready to return to avoid additional charges.
- Cancel at billing cycle end: Cancelling right before the next billing cycle can minimize unwanted charges.
Why Do People Request Refunds from Breezeline
- Unexpected charges and billing issues including late fees, confusion over autopay, and unauthorized withdrawals.
- Poor customer service quality such as poor response times and failure to resolve issues.
- Technical and service reliability problems including inconsistent internet connectivity and frequent service interruptions.
- Long hold times and difficulties canceling service through customer service or automated systems.
- Unauthorized or unclear billing such as sudden large withdrawals, raised rates, and unexplained charges.
- Poor internet service reliability causing inability to use phone, video calls, or streaming.
- Inability to receive promised promotions like gift cards despite follow-ups.
- Persistent technical problems despite technician visits.
- Loss of faith in the company due to unreturned deposits or credits.
Breezeline Refund Script
Script
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Dear Breezeline, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Breezeline Refund Policy
Breezeline allows subscribers to cancel their service at any time by notifying Breezeline customer service at 888-536-9600. Subscribers are responsible for the full monthly charge and any applicable fees without proration for the billing period in which the service is terminated. Additionally, Breezeline may suspend or terminate service for cause, and subscribers must pay all charges incurred through the end of service, with potential reconnection fees for future service reactivation.
The Easiest Way to Get a Breezeline Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Breezeline—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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