The Ultimate Step by Step Guide to Cancelling a BrickHouse Security Subscription or Membership (brickhousesecurity.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
BrickHouse Security offers GPS tracking devices and related services for things like vehicles, personal safety, and assets. They provide easy-to-use products like trackers and dash cams without any contracts or hidden fees, so you can cancel anytime. Customers may see charges from them for subscriptions that let you use their GPS tracking services, which you can manage or update online. They also have a lifetime warranty and a quick replacement guarantee to support their products.
The cancellation process requires the consumer to call customer service during specific hours to cancel the subscription, which is a straightforward but slightly inconvenient step compared to instant online cancellations. There is no evidence of difficult hoops to jump through or long waiting periods, making it relatively easy for the consumer.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a BrickHouse Security subscription.
How to Cancel BrickHouse Security: Step by Step
If you purchased through BrickHouse Security:
Call Customer Service:
Dial 800-654-7966.
Make your call during business hours: Monday - Friday, 9 AM - 9 PM EST.
Request to cancel your subscription and provide any required information.
How to Contact BrickHouse Security
If you need assistance, here's how you can get in touch with BrickHouse Security's support team.
Tips and Tricks for Getting a BrickHouse Security Refund
Call customer service during weekdays and business hours for quicker response, typically 9 am to 9 pm EST Monday-Friday.
Be polite but firm; clearly state your reason for cancellation or refund without aggression.
Reference timing carefully, such as cancellations within 7 days of renewal for a full refund or within 30 days of purchase for returns.
Document all communications with representatives including names and times to support your claims.
Ask to speak to a supervisor or manager if initial customer service is unhelpful or you encounter resistance.
Mention other users’ experiences or complaints from forums or social media tactically to support your case.
Request a Return Merchandise Authorization (RMA) promptly if a return is needed.
Be persistent and patient; expect to make multiple follow-ups to complete cancellation or refunds.
Dispute charges with your credit card company only after exhausting direct contact attempts with BrickHouse Security.
If the original payment method is closed, request a refund check mailed to your billing address instead of a credit back to a card.
Beware of long hold times and repeated sales pitches; stay calm and repeat your cancellation request clearly.
Escalate by posting complaints on social media, Consumer Affairs, or emailing company executives if necessary.
Consider sending cease and desist letters if you face unauthorized continued billing after cancellation.
Stopping payments after contract expiration may help, but be ready for possible credit reporting or collection attempts.
Why Do People Request Refunds from BrickHouse Security
Unresponsive or poor customer service when trying to cancel or make changes to the subscription.
Unexpected or unauthorized charges leading to disputes over billing.
Difficulties in canceling the subscription, including being put on hold or ignored on calls and chats.
Confusing and inconsistent payment policies causing frustration with subscription plans and billing cycles.
Service not paused as requested during off-seasons resulting in unwanted charges.
Lack of refunds or refunds not being processed promptly when customers cancel their service.
Concerns about being charged even after cancellation requests.
BrickHouse Security Refund Script
Script
Copy
Dear BrickHouse Security, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
BrickHouse Security Refund Policy
BrickHouse Security allows you to cancel your subscription at any time via their Cancellation Portal or customer support. To avoid renewal charges, cancellations must be made before the next billing date. If you cancel within 7 days of renewal and have not used the service, you may be eligible for a full refund. Customers retain access until the end of their billing period, and billing continues regardless of device usage due to account maintenance costs.
The Easiest Way to Get a BrickHouse Security Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from BrickHouse Security—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
BrickHouse Security requires you to call customer service during business hours to cancel your subscription, which can be inconvenient and a deliberate friction point. While there do not appear to be explicit long-term contract lock-ins or early cancellation fees, you are responsible for payments until the end of your current billing cycle, and any advance payments for unused service may be refundable per statutory requirements. The main landmine is the potential hassle of cancellation by phone only, rather than simple online cancellation, which can delay or complicate stopping the service.
Unresponsive or poor customer service when trying to cancel or make changes to the subscription.
Unexpected or unauthorized charges leading to disputes over billing.
Difficulties in canceling the subscription, including being put on hold or ignored on calls and chats.
Confusing and inconsistent payment policies causing frustration with subscription plans and billing cycles.
Service not paused as requested during off-seasons resulting in unwanted charges.
Lack of refunds or refunds not being processed promptly when customers cancel their service.
Concerns about being charged even after cancellation requests.
Full name associated with the account
Account number or order number (if available)
Email address used for the account
Phone number on file
Billing address
Last four digits of payment method (if applicable)
Reason for cancellation (optional, sometimes requested by customer service)
30 days written notice (for some BrickHouse Alert subscriptions, as indicated by third-party sources)
Contacting customer service by phone or the online cancellation portal
Before cancelling your BrickHouse Security subscription, it's important to know that you must contact their customer service team by phone to cancel, as online cancellation is not available. If you cancel within 7 days of renewal and have not used the service, you may be eligible for a full refund. After cancellation, you will retain access to the service until the end of your current billing period, but you will continue to be billed if the cancellation is not done before the next billing date. Also, any device or service paid for will incur ongoing costs until cancellation, and return shipping for any product returns is at your expense unless the item is defective and under warranty.
BrickHouse Security allows you to cancel your subscription at any time via their Cancellation Portal or customer support. To avoid renewal charges, cancellations must be made before the next billing date. If you cancel within 7 days of renewal and have not used the service, you may be eligible for a full refund. Customers retain access until the end of their billing period, and billing continues regardless of device usage due to account maintenance costs.
To cancel your subscription with BrickHouse Security, you need to contact their customer service by phone at 800-654-7966 during business hours (Monday to Friday, 9 am - 9 pm EST). There is no mention that you need your password specifically to cancel via phone support. However, if you want to manage your account or reset your password, you can do so at my.brickhousesecurity.com by selecting "First Time Here" and following the instructions sent to your email to set or reset your password.
We've actually written a step by step guide on how to get a refund from BrickHouse Security. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your BrickHouse Security subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your BrickHouse Security account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel BrickHouse Security online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
BrickHouse Security May Show Up On Your Statement As:
BRICKHOUSE BRICKHOUSESEC BRICK HOUSE SEC BRICKHOUSE SEC BRICKHOUSES BRICKHOUSE SECURITY
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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