Can I Cancel D-ID at Any Time?

You can cancel your D-ID subscription at any time through the account management page or by contacting their support. The subscription remains active until the end of the current billing period after cancellation, meaning you won't lose access immediately but will not be charged further if cancelled before renewal. There are no lock-ins, early-cancellation fees, or tricky contracts, but you should ensure to cancel at least one day before renewal to avoid any additional charges.

Why Do People Cancel D-ID?

Difficulty cancelling subscriptions due to unclear or missing cancellation options.Recurring charges despite cancellation attempts, making users feel trapped.Poor or no customer support response when requesting cancellation or reporting issues.Unexpected high charges far beyond initial payment plans.Fraudulent charges reported by customers who did not use or sign up for the service.Lack of transparency about features, pricing, and cancellation policies.Technical issues with the platform causing dissatisfaction and unusable service.Auto-renewal from free trials without clear cancellation options.Credits deducted for failed or defective video creations with little or no refund provided.Subscription errors on the site preventing cancellation or forcing unwanted subscription plan purchases.

What Information Do I Need to Cancel D-ID?

Account login credentials (email and password associated with D-ID account) Access to the D-ID Studio Account Settings (for web cancellations via https://studio.d-id.com/account-settings) Subscription plan details (type of subscription or plan you are cancelling, e.g., monthly, annual) Billing section access (navigate to “Billing” > “Cancel plan”) Email address associated with the subscription (if contacting support) Timing: cancel at least 15 days before the end of the billing period to avoid the next charge For mobile app subscriptions: access to the original app store (App Store or Google Play), and ability to manage subscriptions through your app store account Contact information for support (if unable to cancel through the dashboard, email support@d-id.com)

What Should I Know Before Cancelling D-ID?

Before cancelling your D-ID subscription, know that you can cancel anytime through the Account & API page in your studio dashboard or through your mobile store settings if you subscribed via app stores. When you cancel, your videos will remain accessible upon login, and any remaining credits will stay valid until the end of your current billing cycle. However, after the billing period ends, you will lose access to paid subscription features and cannot create new content using those features. It's important to consider these points so you can manage your usage and downloads before the subscription fully ends.

What is D-ID's Cancellation Policy?

D-ID allows you to cancel your subscription anytime by going to "Billing" > "Cancel plan". After cancellation, your subscription remains active until the end of the current billing period, after which your account is downgraded. To delete your account entirely, you need to contact support@d-id.com, but be aware this will permanently remove all your data and generated content with no recovery.

Do I Need My D-ID Password to Cancel?

To cancel your D-ID subscription, you typically need to do it through the software or directly via the app store if subscribed via mobile. Canceling through the software or your account likely requires logging in, which means you would need your password. If you forget your password, you can reset it at https://docs.d-id.com/login. Alternatively, you can contact D-ID support at support@d-id.com for assistance with cancellation without password. So, while a password is generally needed, support can help in special cases.

Can I Get a Refund from D-ID?

We've actually written a step by step guide on how to get a refund from D-ID. Check it out!

How to Cancel Your D-ID Subscription (2026)

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Cancelling a subscription on D-ID is relatively straightforward as users can cancel directly through the software by navigating to 'Billing' and selecting 'Cancel plan'. Alternatively, mobile app subscribers must cancel via their app store subscriptions, which is a standard process. The requirement to cancel 15 days before next billing might add a slight complexity but overall the process is easy and quick.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your D-ID subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your D-ID account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel D-ID online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.