Experteer is a service that connects you with executive job opportunities and recruiters. They offer two membership options: Basic and Premium. With Premium, you get full access to all job listings, personalized job recommendations, a salary benchmark, and can interact directly with recruiters. Subscriptions are billed through payment methods like credit card or PayPal, and you might see charges from them if you sign up for their Premium membership or its free trial that can convert into a paid subscription.
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The cancellation process is straightforward and can be done at any time during the subscription period without restrictions or notice periods. The user simply needs to cancel, and the account reverts to a Basic Membership while retaining access until the subscription end.
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minutes to cancel a Experteer subscription.
How to Cancel Experteer: Step by Step
If you purchased through Experteer.com:
- Log in to your account at experteer.com.
- Go to the Account Settings or Membership section.
- Select Cancel Membership or a similar option.
- Follow the prompts to confirm the cancellation of your membership.
- Your membership will continue until the end of the billing period, after which it will revert to a Basic Membership or will be fully canceled.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top, then select Subscriptions.
- Find Experteer in the list of subscriptions.
- Tap on the subscription and select Cancel Subscription.
- Confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the profile icon in the top right corner.
- Select Payments & Subscriptions, then tap on Subscriptions.
- Locate Experteer in the list of subscriptions.
- Tap on it and select Cancel Subscription.
- Follow the prompts to finish the cancellation.
Tips & Tricks for Canceling Experteer
- Cancel at least one day before renewal to avoid automatic billing; use email, fax, letter, or account settings.
- Send cancellation requests via email to support@experteer.com and request a confirmation email; keep this as proof.
- Check your email thoroughly for a confirmation link and respond promptly to finalize cancellation.
- Document all communication to escalate if charges continue after cancellation.
- Use clear and direct language in your cancellation email such as "Please cancel my subscription immediately and confirm in writing."
- Be persistent if charges reoccur; escalate by replying to support emails or inquire about higher-level support.
- Try cancelling during business hours (Monday to Friday) to increase chances of timely response.
- Watch out for no reminder emails; set your own alerts for renewal dates to avoid surprise charges.
- No refunds are generally given after renewal; cancel in advance to avoid losing money.
- Some users report success by threatening disputes with banks or credit card providers if cancellations are not acknowledged.
- Don't rely solely on website cancellation; email customer support directly to ensure cancellation is processed.
Experteer Customer Service Info
If you need assistance, here's how you can get in touch with Experteer's support team.
Cancel Experteer Script
Script
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Dear Experteer Team,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription to your services. Due to recent changes in my circumstances, I find that I no longer require the membership. Please confirm the cancellation at your earliest convenience and ensure that no further charges are applied to my account. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Experteer allows you to cancel both Basic and Premium Memberships at any time without deadlines or restrictions. Upon cancellation of a Premium Membership, your account will revert to Basic Membership, but you will retain full access to Premium benefits until the end of your prepaid subscription period.
You do not specifically need your password to cancel your subscription on Experteer. You can cancel your Basic or Premium Membership at any time without restrictions. However, if you need to access your account to manage subscription settings and have forgotten your password, you can reset it here: https://eu.experteer.com/accounts/password/new. If you encounter any issues, contacting Experteer's customer service is advised for assistance.
- Difficulty in canceling subscriptions, including lack of responses to cancellation emails.
- Automatic renewals despite cancellation attempts, leading to unexpected charges.
- No refund on renewals even when cancellation was attempted before renewal.
- Complicated cancellation process requiring email confirmation links that might not arrive or cause redirect loops.
- No warning emails before auto-renewals, causing surprises.
- Unclear cancellation options on the website and app functionality limitations.
- Poor customer service responsiveness, with delays and no phone support for cancellations.
- Feeling misled by small print auto-renewal terms and lack of perceived value from the service.
- Services not delivering promised job opportunities, leading to dissatisfaction.
- Difficulty disputing charges, sometimes requiring credit card chargebacks due to continuous billing.
- Cancellation only possible by email and requiring multiple steps, which some users find frustrating and non-intuitive.
Experteer allows you to cancel your Basic Membership at any time with no deadlines or restrictions. For Premium Membership, you can also cancel at any time during your subscription period, but the Premium benefits remain active until the end of the booked period. There are no lock-ins, early-cancellation fees, or contracts that would prevent you from cancelling your membership right away, but once cancelled, you revert to Basic Membership and keep Premium access only until the paid period expires.
Before cancelling your Experteer subscription, know that if you have a Premium Membership, cancelling it will revert your account to Basic Membership with more limited features. As a Basic Member, you will lose access to full job listings, recruiter contact responses, and visibility into who viewed your profile. Your access to the job market will be limited to about 20%, and company names and links will be hidden. You can cancel both Basic and Premium Memberships at any time without deadlines or restrictions, and you have a 14-day right of cancellation from the contract start date without needing to provide a reason.
- Experteer account login credentials (username/email and password)
- Registered email address associated with the Experteer account
- Full name (as registered on the account)
- Subscription details (type of membership: Basic or Premium)
- Reason for cancellation (optional, but may be requested)
- Selection of "Cancel membership" or equivalent option in contact or support form
- Message with explicit request to cancel the membership or subscription
- Confirmation of cancellation received by email (for your records)
- Experteer support email address (support@experteer.com) if canceling by email
- Use of contact form on the Experteer website, including relevant details above
We've actually written a step by step guide on how to get a refund from Experteer. Check it out!
The Easiest Way to Cancel Experteer
If you’re frustrated trying to cancel your subscription, membership, or bill from Experteer—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Experteer?
- Kimeta - Job search engine and aggregator of job listings
- Jobline - Career management and recruitment platform
- Professionpark - Networking and career advancement platform
- TopJobs - Swiss online job portal for professional and executive markets
- Yourfirm - Online job board targeting the Mittelstand sector
- ZingZing - Career services provider and job board in Germany
- Jobtic - Job portal with career advice and job market insights in Switzerland
- Actupool - Career platform for insurance and finance sectors
- jobs.ch - Online job portal in Switzerland covering multiple sectors
- Jobiqo - Job board software and recruitment marketing automation
EXPERTEER, Experteer GmbH, EXPERTEER.COM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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