IDrive is a company that offers online backup services where you can store your files safely in the cloud. They have different plans depending on how much storage you need and if you are an individual, a team, or a business. For example, an individual can get 5 TB of storage for around $9.95 per month or less if billed yearly. You might see a charge from them because you’re paying for a subscription to keep your data backed up, and if you go over your storage limit, you might get charged extra for the extra space.
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IDrive allows users to cancel their auto-renewal or account through their profile settings on the website, which is a straightforward, self-serve process without requiring customer service intervention. The steps are clearly outlined and take only a few clicks, making the process relatively easy and quick for a consumer.
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How to Cancel IDrive: Step by Step
If you purchased through the IDrive website:
- Sign in to your IDrive® 360 account.
- Click the profile icon displayed on the top-right corner and select 'My Account'.
- In the 'Profile Details' tab, click 'Cancel my account'.
- A popup will appear to confirm your cancellation. Enter your password and other required information in the popup.
- Click 'Cancel My Account' in the confirmation popup.
If you want to disable auto-renewal:
- Sign in to your IDrive® 360 account.
- Click the profile icon displayed on the top-right corner and select 'My Account'.
- In the 'Profile' section, click the 'Cancel my Auto-renewal' button.
- A popup will appear. Click 'Cancel auto-renewal'.
- Enter your password and reason for cancellation, then click 'Cancel auto-renewal'.
- Note: Disabling auto-renewal will result in the loss of access to your IDrive account at the end of the current term and permanent deletion of your files.
Tips & Tricks for Canceling IDrive
- Email cancellation requests at least 2 weeks before renewal to ensure processing.
- Request cancellation multiple times if ignored, keep records of emails as proof.
- Use firm, clear language
- Escalate by involving your credit card company with a chargeback or dispute if IDrive charges after cancellation requests.
- Provide email and screenshot evidence of cancellation attempts to your bank or credit card company.
- Beware the cancellation link in emails may not work; follow up persistently if you receive a link that fails.
- Use a burner or reloadable debit card to limit unauthorized charges while cancellation processes.
- Prepare for delayed or no responses; persistence and patience are key.
- Cancel before data deletion warning
- Do not rely on website account settings alone; cancellation often requires direct email communication with support.
IDrive Customer Service Info
If you need assistance, here's how you can get in touch with IDrive's support team.
Cancel IDrive Script
Script
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Dear IDrive Support,
I hope this message finds you well. I am writing to request the cancellation of my IDrive subscription. Unfortunately, I have found that I no longer require the service due to changes in my data storage needs.
I would appreciate your assistance in processing this cancellation and confirming that my subscription will not be renewed. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
IDrive allows refunds for monthly and yearly subscriptions only if the account is canceled within 15 days of creation. After 15 days, cancellations require contacting IDrive's Support Team, and if canceled, access to the account and files is lost at the subscription's end with permanent deletion of data. Auto-renewal can be disabled 15 days after account creation.
To cancel your subscription with IDrive, you will need to enter your password during the cancellation process for authentication purposes. This applies when you cancel through your account settings where you provide your password along with a reason for cancellation. If you don't remember your password, you can reset it here: https://www.idrive.com/password-reset. So yes, having your password is necessary to cancel the subscription with IDrive.
- Price hikes: Significant increases in subscription fees leading to dissatisfaction.
- Immediate data deletion upon cancellation: Canceling the subscription results in permanent deletion of all stored data, even if the user is paid through the period.
- Inability to remove auto-renewal or payment method: No easy way to cancel auto-renewal or remove credit card info, forcing complete account cancellation.
- Poor customer service: Users report rude or indifferent customer support when addressing concerns.
- Unexpected and high data overage charges: Users billed exorbitantly for data overages without prior notification, sometimes due to system glitches.
- Account closures without clear reasons: Accounts canceled by IDrive without valid explanation or adequate warning.
- Concerns over data management glitches: Accumulation of data despite disabled backups causing concerns over incorrect charges.
- Preference for alternative services: Users switching to competitors due to better service and fewer issues.
Be aware that with IDrive, you can only get refunds if you cancel your subscription within the first 15 days after creation. After that, there are no refunds even if you cancel. You can't simply cancel your subscription online at any time; instead, you must contact their Support Team to cancel before the subscription term ends. Also, if you cancel, you lose access to your account and all files stored in the cloud once the subscription ends, with no grace period. Auto-renewal can only be disabled 15 days after account creation, which might surprise some users.
Before canceling your IDrive subscription, note that you will lose access to your IDrive account and all your files and folders stored on the IDrive cloud will be permanently deleted after your subscription term ends. Disabling auto-renewal means your files will be vulnerable to loss once the subscription ends unless you maintain an active subscription. Refunds for cancellations are limited—monthly and yearly subscription refunds are only available if canceled within 15 days of account creation, and yearly refunds for technical issues are provided on a case-by-case basis. If you cancel mid-term, you need to contact IDrive support, and you may be able to reactivate your account by updating your payment information if the cancellation was due to payment issues or subscription end.
- Account login credentials (username/email and password)
- Access to your IDrive account via the website or appropriate app
- Reason for cancellation (often required in a form or pop-up)
- Phone number (may be requested for Mirror account cancellations)
- Comments or additional information (may be optionally requested during cancellation)
- Confirmation of cancellation (such as clicking a final confirmation button or responding to a pop-up)
- Request to disable auto-renewal (if only auto-renewal is to be stopped, may require only password or reason)
- Contacting support (in some cases, you may need to contact IDrive Support Team directly for account or billing cancellation)
We've actually written a step by step guide on how to get a refund from IDrive. Check it out!
The Easiest Way to Cancel IDrive
If you’re frustrated trying to cancel your subscription, membership, or bill from IDrive—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to IDrive?
IDrive charge could show up on your statement as: IDrive, IDrive Backup, IDrive Cloud Storage, IDrive Subscription, IDrive Backup Service, IDrive.com
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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