The Ultimate Step by Step Guide to Cancelling an Information.com Subscription or Membership (information.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Information.com offers a service that starts with a trial period giving users full access to their database and unlimited searches. If the trial is not canceled, it automatically switches to a monthly subscription that charges around $29.99 or $6.99 per month, depending on the services used. Customers often get billed monthly and might have trouble canceling, but the company says you can cancel by contacting customer support. Some users have reported unexpected charges and billing issues, so it's good to keep an eye on any charges if you're trying their service.
The subscription cancellation process is relatively straightforward, either done through account login or by sending an email with account details. However, it requires prior notice of three business days and no prorated refunds are provided, which adds slight inconvenience making it not the easiest but still fairly manageable.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Information.com subscription.
Tips and Tricks for Getting a Information.com Refund
Search thoroughly for the cancellation option; it is often hidden or hard to find on the site.
Send clear, firm messages stating "I want to cancel my subscription" repeatedly without engaging in negotiation.
Document all communication in case of disputes or need for escalation.
Use timing to your advantage—try to cancel before the next billing cycle but be aware refunds might not be granted even if you cancel soon after billing.
Escalate by contacting higher-level support or supervisors if initial customer service is unhelpful.
If all else fails, contact your bank or credit card issuer to block or dispute charges, including issuing a replacement card if necessary.
Consider sending a certified letter demanding cancellation for additional proof if digital attempts fail.
Avoid emotional or polite language; keep all communication brief and to the point focused solely on cancellation.
Create virtual or limited-use payment cards for subscriptions to simplify future cancellations by limiting pre-approved payments.
Why Do People Request Refunds from Information.com
Too much focus on acquisition and neglecting loyal customers.
Not delivering the same value anymore, such as lower-quality products or restricted delivery options.
No options to change or edit their subscription, lacking flexibility like skipping shipments or changing delivery schedules.
Increasing prices without a corresponding increase in value.
Customers don’t use the products despite purchasing subscriptions.
Customers trying to cut down on costs.
Customers find a cheaper competitor.
Customers find a competitor offering better services or products.
Providing a bad customer experience, including slow or no support and poor service.
Information.com Refund Script
Script
Copy
Dear Information.com, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Information.com Refund Policy
Information.com allows you to cancel your subscription at any time, with access continuing for the remainder of the current billing period. However, there are no refunds for cancellations made before the end of the billing cycle. To cancel, you need to go to your Account Profile and follow the cancellation process, after which you will receive an email confirmation.
The Easiest Way to Get a Information.com Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Information.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Be aware that Information.com requires you to cancel your subscription at least three business days before the next payment to avoid being charged again, and if you cancel mid-period, you won't receive a prorated refund but retain access until the period ends. There are no automatic refunds as they handle refunds on a case-by-case basis, and they may increase fees with prior notice, expecting you to cancel if you don't want the increased charge. These terms mean you need to be proactive and timely in canceling to avoid unwanted charges and potential difficulty in getting refunds.
Too much focus on acquisition and neglecting loyal customers.
Not delivering the same value anymore, such as lower-quality products or restricted delivery options.
No options to change or edit their subscription, lacking flexibility like skipping shipments or changing delivery schedules.
Increasing prices without a corresponding increase in value.
Customers don’t use the products despite purchasing subscriptions.
Customers trying to cut down on costs.
Customers find a cheaper competitor.
Customers find a competitor offering better services or products.
Providing a bad customer experience, including slow or no support and poor service.
Username or account login credentials for Information.com
Email address associated with your account
Real name (as used for the subscription)
Billing address
Phone number (if provided at signup)
Subscription or plan details (type, start date, etc.)
Last four digits of payment card used (if requested for verification)
Reason for cancellation (sometimes requested but optional)
Explicit request to cancel add-on subscriptions (if applicable)
Access to your account online to request cancellation via account dashboard
Contact details for Information.com support: - Email: support@information.com - Phone: 1-800-915-0696 - Online contact form via their website
Request made 3 business days before next billing (to avoid additional charges)
Before cancelling your subscription, membership, or bill for Information.com, it's important to know that you must cancel at least three business days before the next payment to avoid being charged again. Upon cancellation, you'll lose access to any content or features exclusive to subscribers, which may include access to premium information or tools provided by Information.com. Also, keep an eye on any add-on subscriptions that might require separate cancellation to prevent further charges. Lastly, retain any confirmation of cancellation for your records in case of disputes.
Information.com allows you to cancel your subscription at any time, with access continuing for the remainder of the current billing period. However, there are no refunds for cancellations made before the end of the billing cycle. To cancel, you need to go to your Account Profile and follow the cancellation process, after which you will receive an email confirmation.
Yes, you do need your password to cancel your subscription on Information.com because the process requires you to log in to your account first. If you have forgotten your password, you can reset it using this URL: https://www.theinformation.com/password_reset/new . Once logged in, you can cancel your subscription from your account settings. If you encounter any issues, customer support can assist you further.
We've actually written a step by step guide on how to get a refund from Information.com. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Information.com subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Information.com account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Information.com online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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