Koodo offers home internet service with fast and reliable plans that come with unlimited data and flexible options suited for customers in certain Canadian regions. The service functions on a subscription basis where customers pay monthly for their chosen plan. You might see billing from Koodo if you have subscribed to their internet service or any of their digital subscriptions like TV streaming services (AMC+, discovery+, Crunchyroll, Apple TV+, and more) that Koodo bundles as part of their product offerings. They also provide an easy-to-access billing system where customers can view and manage their bills online through their Self Serve platform.
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The cancellation process is moderately difficult because it cannot be done online or via self-serve options. The customer must use a chat service to request cancellation and wait for a callback, which adds time and some hassle to the process.
Estimated Time
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minutes to cancel a Internet Service subscription.
How to Cancel Internet Service: Step by Step
If you purchased through Koodo:
- Log in to your Koodo Self-Serve account.
- Select the "Manage Your Account" option.
- Click on "Your Services".
- Locate the Stream+ Premium subscription that you wish to cancel.
- Click on "Cancel Subscription".
- Follow the on-screen prompts to confirm the cancellation.
- If you are a subscriber from Quebec, your subscription will be canceled immediately, and you will receive a prorated credit.
- Be aware that your subscription will remain active until the end of the current billing period if you are not in Quebec.
Tips & Tricks for Canceling Internet Service
- Call and authenticate your account immediately.
- Use firm, straightforward language like "I want to cancel" or "I don't owe you an explanation."
- Saying you are moving out of the country or to an unsupported area is a highly effective reason that often stops retention efforts.
- Refuse to engage in retention conversations, and politely say "no" when asked if they can ask questions.
- Hang up immediately after stating your cancellation if necessary.
- Escalate by filing FCC complaints if cancellation isn’t honored.
- Use timing strategically: call during business hours for live reps and avoid automated system traps if possible.
- Some users report telling representatives you are going to prison or have a vacation home you won't visit as quick cancellation tactics.
- Be polite and respectful but firm; reps respond better and the call often ends faster.
- Make sure to return any equipment as required to avoid ongoing charges.
- US-based call centers may provide better service and quicker cancellations.
Internet Service Customer Service Info
If you need assistance, here's how you can get in touch with Internet Service's support team.
Cancel Internet Service Script
Script
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Dear Koodo Mobile Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Koodo Mobile. While I have appreciated the service, due to recent changes in my personal circumstances, I am unable to continue my membership at this time.
Thank you for your assistance in processing this cancellation. Please confirm when it has been completed.
Best regards,
Frequently Asked Questions
Koodo allows cancellation of its internet service at any time by contacting them with the desired cancellation date. Cancellation fees may apply, and partial refunds are issued for any unused portion of the billing cycle. Customers remain responsible for any balance on their account, including Koodo Tab balances, even after cancellation. Promotional features do not automatically renew after the term period ends if the service continues on a month-to-month basis.
To cancel your Koodo.com subscription, you generally need to have access to your account, which implies you will need your password for authorization, especially if you want to cancel via their online Self-Serve Portal. Cancellation is typically done by contacting Koodo through their chat at www.koodo.com/chat where they will assist you and may schedule a callback for cancellation after verification. If you do need to reset your Koodo password, you can do so here: https://prepaidselfserve.koodomobile.com/en/koodo/forgot-password. This ensures you have the credentials needed for identity verification during cancellation.
- Poor service quality: Frequent internet service cutouts and dropped connections requiring multiple modem resets.
- Customer service difficulties: Long hold times, transfers between uninformed representatives, calls disconnected unexpectedly, and ineffective chatbot support.
- Installation issues: Dissatisfaction with self-serve installation process when a technician installation was expected.
- Billing and cancellation obstacles: Unexpected charges, difficulties in obtaining equipment return instructions, and advised to pay for multiple months after cancellation.
- Automatic cancellation upon porting number: Confusion about cancellation process and loss of number if not done properly.
- Malicious or unhelpful advisor behavior: Reports of being intentionally delayed or hung up on when attempting to cancel.
- Better offers from other providers: Customers switching to competitors offering faster or more reliable internet at competitive prices.
With Koodo Internet service, there is a 15-day trial period during which you can cancel without penalty if you respect usage limits and return any equipment in near-new condition with original packaging. After this trial, cancellation fees may apply, including charges for unreturned or damaged equipment ($99.95 plus taxes) and the retail value of any promotional gifts received. You can technically cancel at any time, but expect prorated charges up to the cancellation date, possible early cancellation fees, and a $45 reconnection fee if reinstating service after cancellation or suspension. Be mindful of these conditions to avoid unexpected costs.
Before cancelling your Koodo internet service subscription, know that the service will be cancelled immediately and you will be refunded for any remaining days in your billing cycle. After cancellation, you will lose access to your internet service and all associated features. You will still have access to your Koodo Self Serve account for 90 days after cancellation to manage or review your account, but after 90 days, your account will be inaccessible, and you will need to contact Koodo for any account-related inquiries. It's important to return any rented hardware to avoid extra charges.
- Account holder name
- Koodo account number
- Account PIN (if set up)
- Date of birth (for verification)
- Government-issued ID such as driver’s license (for identity confirmation)
- Last 3 digits of Social Insurance Number (SIN) (may be used for verification)
- Last 4 digits of the credit card on file
- Online account credentials (username/email and password for Koodo self-serve)
- Contact information (current phone number and/or email for follow-up)
- Confirmation of cancellation by email or form (as requested by support)
- Unopened equipment details (required for returns if cancelling before activation)
- Cancellation confirmation number (recommended to request and record after cancellation)
We've actually written a step by step guide on how to get a refund from Internet Service. Check it out!
The Easiest Way to Cancel Internet Service
If you’re frustrated trying to cancel your subscription, membership, or bill from Internet Service—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Internet Service?
Koodo INTERNET, Koodo DATA USAGE, Koodo Prepaid Internet, Koodo Internet Subscription, Koodo Internet Service, Koodo Internet Charge, Koodo Wireless Internet, Koodo Internet Plan
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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