Kahoot is a fun learning platform where you can play games and quizzes for study or just for fun, either alone or with others. They offer subscriptions like Kahoot!+ for Teachers and Students, which provide extra tools like study sets, flashcards, and AI-generated games. If you see a charge from Kahoot, it’s probably for one of these subscriptions, which start around $3.99 a month. They also have plans for schools and businesses to use Kahoot for lessons, meetings, or training.
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The cancellation process for Kahoot subscriptions is straightforward, involving only a few clear steps accessible from the account settings and billing menus, with confirmation required. Cancelling app-based subscriptions requires additional steps through app stores, but overall, it is relatively easy and quick for consumers.
Estimated Time
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5 minutes
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minutes to cancel a Kahoot subscription.
How to Cancel Kahoot: Step by Step
If you purchased through Kahoot.com:
- Log in to your Kahoot account.
- From the account settings menu, select Billing.
- On the billing page, click Manage subscription.
- In the Subscription section, click Cancel Subscription.
- Confirm your cancellation when prompted.
- You will receive a confirmation of cancellation once processed.
- Your subscription will stop renewing at the end of the current billing cycle but you will retain access until then.
If you purchased through AccessPass:
- Log in to your Kahoot account.
- Go to the account settings menu and select Billing.
- Click Manage subscription in the AccessPass section.
- Select Manage your subscription to access payment details via Stripe.
- In the Subscription section, click Cancel Plan.
- Confirm your cancellation and provide a reason if prompted.
- Check if the cancel button is no longer present to verify cancellation.
If you purchased through Apple App Store:
- Open the Settings app on your device.
- Tap on your name at the top, then select Subscriptions.
- Find and tap on your Kahoot subscription.
- Select Cancel Subscription to stop future billing.
If you purchased through Google Play Store:
- Open the Google Play Store app.
- Tap on the profile icon in the top right corner.
- Select Payments & subscriptions, then tap Subscriptions.
- Locate your Kahoot subscription and tap on it.
- Select Cancel subscription.
If you purchased through Amazon Appstore:
- Open the Amazons Appstore on your device.
- Tap on the Menu icon and select Subscriptions.
- Find your Kahoot subscription.
- Select Cancel subscription to stop future billing.
Tips & Tricks for Canceling Kahoot
- Contact support repeatedly through multiple channels such as email, Facebook, and Twitter to speed up response time.
- Request cancellation during business hours to avoid automated replies and get quicker human help.
- Mention not using subscription features as a reason to increase chances of a refund or leniency.
- Be persistent and escalate by filling support tickets and following up regularly if initial cancellation attempts fail.
- Check account settings thoroughly—some users found no direct cancel option but only "delete account" which does not stop billing.
- Cancel before the next billing cycle to avoid unwanted charges, and confirm cancellation in writing if possible.
- Prepare for delayed responses as billing support may take days to respond and sometimes charges are made before cancellation is processed.
- Use polite but firm language emphasizing intent to cancel and no further use to avoid additional charges.
Kahoot Customer Service Info
If you need assistance, here's how you can get in touch with Kahoot's support team.
Cancel Kahoot Script
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Dear Kahoot Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription as I have found that I am not utilizing the platform as much as I initially anticipated. I appreciate the services provided, but I need to prioritize my expenses at this time.
Please confirm the cancellation at your earliest convenience.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Kahoot's subscription cancellation stops the subscription from renewing at the end of the current prepaid billing cycle, allowing continued access until that period ends. Cancellation is not immediate termination; your account remains active with full access until the cycle expires, after which the account is downgraded to the free version with loss of higher-tier features. To cancel, access your account settings, go to Billing, manage subscription, and confirm cancellation; note that mobile app subscriptions via iOS or Android must be canceled through Apple or Google app stores.
Yes, you do need your password to cancel your Kahoot subscription because you must be logged into your account to access the cancellation options in the account settings under Billing. The cancellation process happens in a secure area of your account, requiring authentication. If you subscribed via an app store (iOS or Android), you must cancel through the store using its own login credentials. If you have forgotten your password, you can reset it here: https://kahoot.com/password-reset
- Unexpected billing increases and inaccurate billing.
- Significant difficulties in canceling subscriptions, with cancellation processes being confusing, complicated, or deliberately made hard.
- Pricing perceived as too expensive for many users.
- Confusing and poorly organized user interface.
- Difficulties with long and hard-to-enter Game PINs.
- Poor customer experience with the free version, including privacy concerns.
- Website issues such as being riggable or vulnerable to bots.
- Continued charges after cancellation attempts, including overcharging complaints.
- Lack of human customer support, making help with payment issues difficult.
- Unclear billing and auto-renewal subscriptions causing surprise charges.
- No refunds offered for accidental or unwanted subscription purchases.
- Multiple confirmation steps required to cancel
- Aggressive pop-ups promoting premium subscriptions.
- Essential features locked behind expensive premium plans, forcing annual payments.
- Complaints about unclear subscription renewal notifications.
- Frustration about inability to edit quizzes after purchase.
- Lack of accessibility features and poor accommodation for diverse learning needs.
- Limited video support only available on high-tier premium plans.
- Users being charged for premium plans unintentionally.
- Refund requests often denied or unresolved after contacting support.
- Cancellation must be conducted by customer via account billing section, which may be inaccessible or confusing.
- Complaints of aggressive spam emails but missing important transactional notifications.
Kahoot allows you to cancel your subscription at any time, but cancellations only prevent future renewals and take effect at the end of your current billing period; you cannot cancel and immediately stop the subscription. Refunds are generally not provided for amounts already paid, except for consumers who cancel within 14 days of payment in jurisdictions with applicable consumer protection laws. Be aware that for content subscriptions, once access has started, you lose the right to withdraw and get a refund, and subscriptions purchased through app stores are governed by those platforms' policies rather than Kahoot's. There are no early cancellation fees, but your account will be downgraded to the free version after cancellation takes effect, and you may need to cancel before the trial ends to avoid charges.
Before cancelling a Kahoot subscription, know that cancellation stops the subscription from renewing but you retain full access to premium features until the end of your current pre-paid period. After this period, your account will be downgraded to the free version, and you'll lose access to all higher-tier features. Your Kahoots and content in personal folders remain available, and you can still host games with them, but any edits that include premium features will require removing those features first. Additionally, canceling does not delete your account or provide refunds for already paid dues.
- Kahoot account login credentials (username/email and password)
- Access to the Kahoot account settings
- Billing section access within the account settings
- Manage subscription permissions (must be the account or Workspace owner for multi-license plans)
- Correct subscription selection if multiple subscriptions exist (e.g., AccessPass, Business, Personal)
- Access to email used for the account (to receive cancellation confirmation)
- Reason for cancellation (may be requested during the process)
- Access via mobile app store (Apple App Store or Google Play) if purchased through a mobile app
- Apple ID or Google Play account credentials if cancelling via iOS/Android
- Confirmation of cancellation (review notification or email to ensure cancellation is complete)
We've actually written a step by step guide on how to get a refund from Kahoot. Check it out!
The Easiest Way to Cancel Kahoot
If you’re frustrated trying to cancel your subscription, membership, or bill from Kahoot—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Kahoot?
KAHOOT, KAHOOT.COM, KAHOOT ONLINE, KAHOOT +, KAHOOT SUBSCRIPTION, KAHOOT ACCESSPASS, KAHOOT EDU, KAHOOT BILLLING, KAHOOT PAYMENT, KAHOOT-SUB, KAHOOTAPP
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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