The Ultimate Step by Step Guide to Cancelling a LiveOak Fiber Subscription or Membership (liveoakfiber.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 10, 2025
LiveOak Fiber offers high-speed fiber internet for homes with several plans ranging from 500 Mbps to 5 Gbps, including extras like parental controls and gaming features. They also provide a residential landline phone service. Their billing is straightforward: you pay monthly in advance, with bills emailed as PDFs at the start of each month and accessible anytime online through their customer portal. There are no contracts or hidden fees, making it easy to manage and understand your subscription charges.
LiveOak Fiber offers no-contract plans with no early termination fees, allowing users to cancel anytime without penalty. The cancellation process likely involves a short interaction with customer service or a straightforward online process given the lack of contract constraints.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a LiveOak Fiber subscription.
How to Cancel LiveOak Fiber: Step by Step
If you purchased through LiveOak Fiber directly:
Log into your LiveOak Fiber account on their website.
Navigate to the "Billing" section of your account settings.
Locate your active subscriptions that you wish to cancel.
Select the subscription you want to cancel.
Click on the "Cancel" button. You may need to confirm your cancellation.
If you have questions or issues, contact LiveOak Fiber customer support at their listed phone number or through their contact form on the website.
If you purchased through a third-party service:
Identify the third-party service through which you subscribed (e.g., PayPal, credit card provider).
Log into that third-party service account.
Navigate to the "Subscriptions" or "Billing" section of your account.
Locate your LiveOak Fiber subscription.
Follow the prompts to cancel the subscription. Ensure you confirm the cancellation.
How to Contact LiveOak Fiber
If you need assistance, here's how you can get in touch with LiveOak Fiber's support team.
Tips and Tricks for Getting a LiveOak Fiber Refund
Contact customer service during business hours early in the week (Monday morning or Tuesday) to avoid high call volumes and increase chances of speaking with a live agent promptly.
Firmly say "No" to retention offers without justification; a clear and concise refusal often works better than over-explaining.
Use the "I'm moving to an area where service is unavailable" excuse to bypass retention deals, as companies typically cannot provide service there.
Prepare to escalate to a manager or supervisor if the first representative refuses to process your cancellation.
Request confirmation emails or documentation for the cancellation to ensure you have proof in case of future disputes.
Be persistent and polite, but remain firm; some users report cancellations require multiple calls.
Consider timing your cancellation just before the billing cycle renews to avoid being charged for the next period.
Document all communications, including dates, times, and names of representatives you speak with.
Use firm and clear language, such as "I wish to cancel my subscription effective immediately," avoiding apologetic or uncertain language.
If difficulties persist, mention the possibility of filing disputes with your payment provider as an escalation tactic.
Why Do People Request Refunds from LiveOak Fiber
Early termination fees (ETF) for cancelling before the contract term ends.
Fees charged for every month left on the contract period.
Large sum charged at the time of cancellation.
Combination of a large sum and monthly fees for the remaining term of the contract.
Unexpected price increases during the subscription period.
Less-than-stellar connectivity or constant service outages.
Breach of contract by the provider.
Technical problems or unresolved customer service issues.
No-contract benefits from competitors, as LiveOak Fiber promotes no contracts or hidden fees, implying restrictive contracts with others cause cancellations.
LiveOak Fiber Refund Script
Script
Copy
Dear LiveOak Fiber, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
LiveOak Fiber Refund Policy
LiveOak Fiber offers fiber internet plans with no contracts or hidden fees, allowing customers to cancel their membership or subscription at any time without incurring an early termination fee. This policy ensures flexibility and no penalties for cancellation, providing a clear and customer-friendly approach.
The Easiest Way to Get a LiveOak Fiber Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from LiveOak Fiber—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
LiveOak Fiber generally allows users to cancel their subscription at any time without being locked into long-term contracts. They offer no-contract plans which means there are typically no early termination fees or lock-ins. However, if you cancel or downgrade a promotional or discounted service, an early termination fee may apply. Be sure to review any terms related to promotions before cancelling.
Early termination fees (ETF) for cancelling before the contract term ends.
Fees charged for every month left on the contract period.
Large sum charged at the time of cancellation.
Combination of a large sum and monthly fees for the remaining term of the contract.
Unexpected price increases during the subscription period.
Less-than-stellar connectivity or constant service outages.
Breach of contract by the provider.
Technical problems or unresolved customer service issues.
No-contract benefits from competitors, as LiveOak Fiber promotes no contracts or hidden fees, implying restrictive contracts with others cause cancellations.
Account holder's full name
Account number or customer ID
Service address
Contact phone number and/or email
Requested cancellation/disconnect date (must be before the twentieth (20th) day of the month to avoid charges for the next month)
Reason for cancellation (may be requested by support team)
Return or instructions for LiveOak Fiber equipment if provided at your premises
Payment of any accrued charges or outstanding bills
Method of contacting customer support (phone, email, live chat, or contact form)
Before cancelling your LiveOak Fiber subscription, be aware that you may face an early termination fee if you are still within your contract period. This fee can be charged as a lump sum or based on the number of months left on your contract. Additionally, if you cancel, you will immediately lose access to the fiber optic internet service and any associated features. Keep in mind that no refund is provided for the month in which you cancel, though refunds for future payments made by credit card or bank account will be issued automatically. It is wise to review your contract and speak with customer service, as you may be able to negotiate or waive cancellation fees in certain circumstances such as service issues or contract breaches.
LiveOak Fiber offers fiber internet plans with no contracts or hidden fees, allowing customers to cancel their membership or subscription at any time without incurring an early termination fee. This policy ensures flexibility and no penalties for cancellation, providing a clear and customer-friendly approach.
To cancel your LiveOak Fiber subscription, you typically need to be logged into your account, which requires your password. If you do not remember your password, you can reset it using their password reset page at https://portal.liveoakfiber.com/ by selecting 'Recover username or reset password.' There does not appear to be an option for cancellation via phone or chat without authentication, so having access to your account credentials is necessary for cancellation.
We've actually written a step by step guide on how to get a refund from LiveOak Fiber. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your LiveOak Fiber subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your LiveOak Fiber account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel LiveOak Fiber online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
LiveOak Fiber LiveOakFiber LiveOak Fiber LLC LiveOak Fiber Internet LO Fiber LiveOakFiber.com
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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