Match.com offers several subscription packages that last 1, 3, 6, or 12 months, with different levels called Bronze, Silver, Platinum, and Diamond (available in some states). These subscriptions let you do things like send unlimited likes, see who likes you, send messages, get boosts to your profile, and use advanced search filters. You pay for the subscription all at once when you sign up, but there are options for monthly or weekly billing, and the subscription renews automatically unless you turn that off. Free users can still chat with matches and explore some profiles, but subscriptions unlock more features and benefits, which is why you might see billing from Match.com.
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The cancellation process on Match.com involves logging into the account, navigating to Manage Subscription in Account Settings, and confirming cancellation. The steps are straightforward with clear instructions available for desktop, app, and mobile web users, making it relatively easy to complete.
Estimated Time
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5 minutes
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minutes to cancel a Match.com subscription.
How to Cancel Match.com: Step by Step
If you purchased through the Match.com website:
- Log into your Match.com account.
- Go to Account Settings.
- Select Manage Subscription.
- Choose the option to cancel your membership.
- Follow the prompts to confirm your cancellation. You will receive a confirmation email.
If you purchased through the iPhone App:
- Open the Settings app on your iPhone.
- Tap your name at the top.
- Select Subscriptions.
- Tap on the Match.com subscription that you want to manage.
- Tap Cancel Subscription and confirm your cancellation.
If you purchased through the Google Play Store:
- Open the Google Play Store.
- Tap on your profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Choose the Match.com subscription and tap Cancel Subscription.
If you purchased through the Apple App Store:
- Open the App Store.
- Tap your profile icon in the top right corner.
- Tap Subscriptions.
- Find and select the Match.com subscription.
- Tap Cancel Subscription and then confirm your cancellation.
Tips & Tricks for Canceling Match.com
- Cancel immediately after payment to ensure the subscription period continues but avoids auto-renewal charges.
- Confirm cancellation through the settings page and make sure to also turn off auto-renewal separately, as cancelling membership alone may not stop renewal.
- Be persistent and polite when contacting customer service, ask for a manager if frontline reps are unhelpful.
- Document all cancellation attempts including confirmation emails or screenshots and, if needed, use this proof to dispute charges with your credit card company.
- Call your credit card company to request a chargeback if Match.com charges after cancellation, explaining the account was already cancelled.
- Use firm, clear language such as “I am requesting cancellation and full refund for unauthorized charges.”
- Cancel well before renewal date, ideally 48 hours before the next billing cycle, to avoid being charged again.
- Avoid logging back into the account once cancelled, as some users report this may reactivate the membership inadvertently.
- For iOS users, cancel subscriptions via the web browser, not via the app or App Store, as app-based cancellations may not be effective.
- Consider using a virtual or temporary credit card when subscribing to have control over unauthorized charges.
- Expect delays in cancellation processing and continued emails/messages after cancellation; continue to monitor account and billing statements.
Match.com Customer Service Info
If you need assistance, here's how you can get in touch with Match.com's support team.
Cancel Match.com Script
Script
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Dear Match.com Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my Match.com subscription. After careful consideration, I have decided to discontinue my membership as I am no longer actively seeking connections through your platform.
I would appreciate your assistance in processing this cancellation promptly and ensuring that no further charges are applied to my account. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Match.com's subscription cancellation policy requires users to turn off auto-renewal or cancel their subscription through the Manage Subscription section in Account Settings on their desktop or app. Canceling a subscription will stop further charges, and if a membership is canceled, the user’s profile and photos will be hidden. Free trial cancellations end access immediately and can be reactivated before the trial ends, but auto-renewal will be re-enabled if reactivated. Add-on features can be canceled separately and remain active until their end date. For iOS users, cancellations must be done via the Apple App Store.
To cancel your Match.com subscription, you do need to log in to your account and enter your password as part of the cancellation process. This is required to confirm your identity and manage sensitive actions such as subscription cancellation. If you forgot your password, you can reset it using this link: https://www.match.com/forgot-password. Once logged in, you can navigate to 'Settings' > 'Manage Subscription' to cancel your subscription.
- Unauthorized or continued billing despite cancellation requests.
- Difficulty or non-responsiveness in the cancellation process and customer service.
- Misleading or deceptive guarantee offers such as free trial periods not being honored.
- Poor customer service handling of refund and cancellation requests.
- Accounts suspended or terminated without explanation or prior notice.
- Fake, fraudulent, or inactive profiles leading to unsatisfactory match experiences.
- Inability to communicate effectively with matches or lack of matches.
- Profiles remaining visible even after subscription cancellation.
- Unexpected or auto-renewal charges often without clear notification.
- Emotional distress caused by fake profiles, misleading matches, or subscription issues.
- Geographical mismatch with matches being from far locations despite preferences.
- Confusion or errors in billing periods leading to overcharges or double charges.
- Subscription cancellations forgotten leading to unwanted charges and additional fees.
Match.com allows you to cancel your subscription at any time, but the cancellation only takes effect at the end of your current billing cycle—there are no early termination fees or lock-ins. However, some users report difficulty finding the cancellation option, and you must complete all cancellation steps carefully, including re-entering your password. Auto-renewal is turned off to prevent future charges, but the subscription remains active until the term ends, and canceling a free trial immediately ends trial access without refund. Be aware that refunds for early cancellation are generally not provided, so you won't get money back if you cancel mid-term.
Before canceling your Match.com subscription, note that if you have a Platinum subscription, canceling means you cannot downgrade to Silver or Bronze tiers later. If you have add-on features like Private Mode, they will stay active until their end date after canceling, and you can reactivate them if desired. Canceling a free trial immediately ends your access, and re-enabling it before the trial ends will reactivate auto-renewal. If you cancel your membership or account when not subscribed, your profile and photos will be hidden, but your data is retained according to their Privacy Policy.
- Match.com account login credentials (username/email and password)
- Access to Manage Account or Account Settings within Match.com
- Password re-entry/confirmation (required for final cancellation step)
- Device or app store account access (if subscription was made through Apple App Store or Google Play, e.g., Apple ID or Google account)
- Knowledge of payment method/account details (in case of refund disputes or for recognizing charges, e.g., credit card on file, bank statement descriptors such as WMV*MATCH.COM or PAYPAL *MATCH.COM)
- Ability to answer account-related verification questions (if prompted during the cancellation process)
- Willingness to confirm cancellation in response to prompts (including clicking confirm and potentially receiving an email confirmation)
We've actually written a step by step guide on how to get a refund from Match.com. Check it out!
The Easiest Way to Cancel Match.com
If you’re frustrated trying to cancel your subscription, membership, or bill from Match.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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