OurTime is an online dating service specifically designed for singles over 50 looking for companionship or love. The site offers paid subscriptions that give access to extra features like Private Mode, Who's Viewed Me, Super Likes, and Boosts to increase profile visibility. Subscriptions are charged as a one-time payment for the selected plan and auto-renew monthly unless canceled. Users can manage their subscriptions and billing through the site settings or app, with easy options to cancel and keep full benefits until the subscription expires.
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The cancellation process is fairly straightforward with clear steps both on desktop and mobile. The user must navigate through account settings, enter their password, answer a few short questions, and then confirm cancellation, which is not cumbersome or overly complicated.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a OurTime subscription.
How to Cancel OurTime: Step by Step
If you purchased through OurTime directly:
- Click your Settings in the upper-right corner.
- Click Manage subscription.
- Enter your password.
- Click Cancel Subscription.
- Answer a few short questions and then click Continue Cancellation.
- You will receive a confirmation number and a date for the last day of your subscription.
If you purchased through the OurTime mobile app:
- Tap on profile in the bottom right of your screen.
- Tap on the gear icon located at the top right of the screen.
- Scroll down and locate Manage account.
- Tap on Manage Subscription.
- Enter your password.
- Tap Cancel Subscription.
- Answer a few short questions and then tap Continue Cancellation.
- You will receive a confirmation number and a date for the last day of your subscription.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your name.
- Tap Subscriptions.
- Tap the OurTime subscription.
- Tap Cancel Subscription.
If you purchased through Mac:
- Open the App Store app.
- Click your name or Sign In.
- Click Account Settings.
- Scroll to Subscriptions, then click Manage.
- Click the OurTime subscription.
- Click Cancel Subscription.
If you purchased through a Windows PC:
- Open the Apple Music app or Apple TV app.
- Click your name, choose View My Account.
- Scroll to Settings, click Manage next to Subscriptions.
- Click Edit for the OurTime subscription and then click Cancel Subscription.
Tips & Tricks for Canceling OurTime
- Call the customer service phone number directly: 1-833-223-8873 is reported as effective for speaking to a live agent who can process cancellations.
- Be persistent and prepared to wait on hold: Users report that patience and repeated calls are necessary as customer service can be slow or evasive.
- Use firm, clear language: State explicitly you want to cancel your subscription immediately and do not want it renewed.
- Request confirmation in writing: Ask for email confirmation of cancellation to have proof if charges continue.
- Cancel well before renewal date: Attempt cancellation a few days before the subscription renewal to avoid unexpected charges from processing.
- Check your account access carefully: Some users report that site freezes or account access blocks occur when trying to cancel online.
- Consider contacting your bank or credit card company: If unable to cancel directly, some users successfully ended payment by disputing charges or blocking recurring payments.
- Watch for automatic message generation: Reports mention the site sending automated flirts/messages to engage users; these are unrelated to cancellation but be aware of them.
- Be cautious of potential scams or deceptive practices: As reported, the company may delay or block cancellations, so don’t rely solely on the website.
- If cancellation via website fails, escalate with phone or bank intervention: Online cancellation alone often is insufficient for successful termination.
OurTime Customer Service Info
If you need assistance, here's how you can get in touch with OurTime's support team.
Cancel OurTime Script
Script
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Dear OurTime Customer Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal reasons, I am unable to continue my membership at this time.
I appreciate the services provided, but I feel it is best for me to cancel. Please confirm the cancellation at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
OurTime memberships paid by credit card automatically renew until canceled. You can cancel anytime by managing your subscription in your account settings, and your account will remain active with full benefits until the current subscription expires. If you subscribed through the Apple store, cancellation must be done through your phone's subscription settings; no further charges will occur after cancellation.
To cancel your OurTime subscription, you do need to enter your password to authenticate the cancellation. The process involves going to the subscription management section, entering your password, and confirming the cancellation by answering a few short questions. If you have forgotten your password, you can reset it at https://www.ourtime.com/account/password-reset. This ensures your account security during the cancellation process.
- Automatic membership renewal without explicit consent leading to unexpected charges.
- Difficulty in contacting customer service, with only an online form available and no direct phone support.
- Complaints about recurring and unexpected charges and trouble stopping payments.
- Poor user experience, including lack of responses from matches and technical difficulties accessing the site.
- Uncomfortable or unsatisfactory experiences with matches.
- Dissatisfaction with service quality overall.
- Struggles with cancellation process, including locating account settings and confirming cancellation.
- Users wanting to avoid being charged for inactive or unwanted subscriptions.
- No refunds issued for canceled accounts, causing frustration.
- Complex and lengthy terms and conditions that include key details about cancellations and auto-renewals.
- Users opting out of automatic renewal to stop future charges and removal of stored credit card information.
- Need to send physical letters to legal PO Box for dispute resolution and cancellations.
OurTime subscriptions automatically renew and you can cancel at any time to prevent future charges, but your account remains active until the current subscription period ends, meaning you pay for the full period even after cancellation. There are no early cancellation fees or lock-in contracts, but refunds are generally not provided except in rare cases such as the death of the account owner. You should be aware that canceling does not stop the current paid subscription immediately, which can feel like a lock-in until the period expires.
Before cancelling your OurTime subscription, know that your account stays active with full member benefits until your current subscription expires, but you will no longer be charged afterward. Once cancelled, you lose access to premium features such as having your profile highlighted in search results, the ability to send highlighted messages (including Flirt messages), and message read confirmations that let you know when someone has read your emails. If you rely on these features for engagement, cancellation means losing these visibility and communication advantages. Make sure to consider these changes and use your subscription benefits fully before the subscription ends.
- Account email address associated with your OurTime subscription
- Password for your OurTime account
- Full name (first and last) on the account
- Access to the device or platform used to manage the subscription (desktop or mobile/app)
- Billing address on account (Address 1, Address 2, City, State/Province/Region, ZIP/Postal Code)
- Country (if outside USA)
- Reason for cancellation (answering a few short questions)
- Confirmation of cancellation (confirmation number and last subscription day, provided at the end)
We've actually written a step by step guide on how to get a refund from OurTime. Check it out!
The Easiest Way to Cancel OurTime
If you’re frustrated trying to cancel your subscription, membership, or bill from OurTime—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to OurTime?
OurTime charge descriptors could show up on a statement as: OURTIME, OURTIME.COM, or variations thereof related to OurTime dating service charges.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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