MaxxSouth Broadband offers several main services including high-speed internet, digital/HD cable TV, home phone service, mobile phone service, and premium entertainment options like On Demand and Pay-Per-View. Customers typically get billed monthly for these services, with options to pay online, over the phone, or set up an AutoPay for automatic payments. They also provide helpful tools like eBill paperless statements, an app to manage accounts, and easy ways to read and understand bills. So if you see a charge from MaxxSouth, it's likely for one of these internet, TV, or phone services you're subscribed to.
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The cancellation process involves calling customer service during business hours, providing account information, returning equipment, and confirming the cancellation, which is straightforward but requires some coordination and time. The process is mostly manual and depends on speaking to a representative, but clear steps and customer support ease the process.
Estimated Time
On average, it takes
15 minutes
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minutes to cancel a MaxxSouth Broadband subscription.
How to Cancel MaxxSouth Broadband: Step by Step
If you purchased through credit card:
- Gather your Account Information: Collect your account number, billing address, and any relevant details.
- Contact Customer Service: Call MaxxSouth at 1-800-457-5351 during business hours.
- Inform Customer Service of Your Cancellation Request: Let the representative know you wish to cancel your subscription and provide your account information.
- Return Any Equipment: If applicable, return any equipment like a modem or set-top box, following the representative’s instructions.
- Confirm Cancellation and Finalize Details: Ask for confirmation of your cancellation and note any final billing or refund details.
- Verify Cancellation: Check your account status online or contact customer service a few days later to confirm cancellation.
- Additional Tips: Cancel several days before your next billing cycle to avoid charges for the upcoming month and keep records of correspondence related to the cancellation.
If you purchased through PayPal:
- Log into your PayPal account: Use your credentials to access your account.
- Go to Settings: Click on the gear icon on the top right.
- Select "Payments" tab: Find and click on "Manage pre-approved payments."
- Locate MaxxSouth Subscription: Find MaxxSouth from the list of merchants.
- Click on "Cancel": Select the cancel option to terminate the subscription.
If you purchased through a retail store:
- Locate your Purchase Receipt: Gather all receipts or documents related to your subscription.
- Visit the Retail Store: Go to the location where you purchased the subscription.
- Speak to a Customer Service Associate: Inform them you wish to cancel your subscription.
- Provide Required Information: Be ready to give your receipt or account information for processing the cancellation.
- Request Confirmation: Ensure to get a cancellation confirmation before leaving the store.
Tips & Tricks for Canceling MaxxSouth Broadband
- Call to cancel on a weekday morning when wait times are shorter and retention staff are more available.
- Be firm and concise: when asked why you are cancelling, simply state "I am cancelling" without providing extra details or reasons.
- Use vague or humorous excuses to avoid engaging in retention tactics, such as "I’m moving to a location without service" or "I only use internet in my van now."
- Keep a calendar reminder to threaten cancellation every 6 months to trigger retention offers or discounts, even if you do not intend to leave.
- Do not accept retention offers the first time; call back multiple times if necessary to get better deals or to ensure cancellation.
- Escalate politely to supervisors or managers if frontline reps refuse to cancel or keep billing you.
- Document the call details including representative names, times, and reference numbers in case you need to dispute charges.
- File complaints with the FCC if MaxxSouth does not honor your cancellation or refund; they must respond within 30 days.
- Avoid engaging in long conversations or answering personal questions to prevent retention reps from using persuasive tactics.
- Request service technician visits to document ongoing issues as proof if disputing charges or wanting to cancel due to poor service quality.
- Use social media or forums to seek advice and share cancellation experiences, sometimes public complaints prompt faster resolution.
MaxxSouth Broadband Customer Service Info
If you need assistance, here's how you can get in touch with MaxxSouth Broadband's support team.
Cancel MaxxSouth Broadband Script
Script
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Dear MaxxSouth Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to recent changes in my financial situation that prevent me from continuing with the service.
I appreciate the service I have received so far, but I believe it is best to proceed with the cancellation at this time. Please let me know if you need any further information from my end to process this request.
Thank you for your understanding.
Sincerely,
[Your Name]
Frequently Asked Questions
MaxxSouth Broadband allows customers to cancel their subscription by providing written notice, including email, to customer service. Customers must return any equipment and may be subject to an early termination fee as specified by their service plan. It is recommended to cancel several days before the next billing cycle and to confirm cancellation with customer service to avoid further charges.
To cancel your subscription with MaxxSouth Broadband, you typically need to contact their customer support either by calling 800.457.5351, available 24/7, or by sending a message through their contact form specifying service changes. There is no explicit requirement that you must provide your password for cancellation when contacting them via phone or contact form. However, if you need to reset your password for account access, you can do so through their sign-in page at https://www.maxxsouth.com/saml_login by selecting the password assistance option. This approach should help you manage cancellation and password issues effectively.
- Not getting the advertised speed and experiencing irregular speed or throttling problems with certain sites like Netflix.
- Terrible customer service with poor technical support and rude, unhelpful representatives.
- Frequent internet outages and service cutting off intermittently, causing frustration especially for online gaming.
- Weak internet signal causing issues with connectivity, including problems with devices like TVs.
- Hardware problems that customer service fails to resolve properly.
- Haphazard cable installation leading to frequent damage and service interruptions.
- Bandwith issues from rapid customer growth exceeding company infrastructure.
- Long wait times for technicians and slow resolution of ongoing problems.
- Billing problems such as unexpected changes in bills, difficulty paying, and account issues causing overdraft fees.
- Price increases despite poor service quality.
- Multi-year contracts that trap customers into paying for services they no longer use.
- Equipment frequently replaced without solving internet issues.
- Communication issues including unexpected internet shut-off without warning and poor account updates.
- Customer blame from the company when issues arise without solutions.
- Scams and upselling pushing expensive packages without clear upfront info.
MaxxSouth Broadband may require you to pay an early termination fee if you cancel a plan that obligates you for more than one month, and cancellation must be done with written or emailed notice. You won't get refunds on installation or setup fees, and you must return your cable modem within five business days after cancellation or face a $160 charge per unreturned modem. Be aware of these potential fees and conditions before cancelling to avoid unexpected costs.
Before cancelling your MaxxSouth Broadband subscription, be aware that if you are on a plan with an obligation period longer than one month, you will need to pay an early termination fee. There is no refund for installation, activation, or setup fees once you cancel. You must return the cable modem within 5 business days to avoid a $160 fee per modem. Additionally, you will lose access to all broadband services provided by MaxxSouth upon cancellation, so consider the impact on your internet connectivity before proceeding.
- Account number
- Customer name as registered with MaxxSouth
- Billing address associated with the account
- Registered phone number or email address
- Security code assigned to your account (for identity confirmation)
- Reason for cancellation (if requested by customer service)
- Details of any equipment (such as modems, routers, set-top boxes) that must be returned
- Proof of equipment return (if provided, such as a receipt)
- Confirmation of final bill or details about any outstanding balance
- Information about deposits to ensure proper refund processing
- Written or emailed notice of cancellation (if required by your agreement)
- Any correspondence or confirmation number received from MaxxSouth regarding your cancellation
We've actually written a step by step guide on how to get a refund from MaxxSouth Broadband. Check it out!
The Easiest Way to Cancel MaxxSouth Broadband
If you’re frustrated trying to cancel your subscription, membership, or bill from MaxxSouth Broadband—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to MaxxSouth Broadband?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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