Can I Cancel One NZ at Any Time?

One NZ requires a standard 30-day notice period to cancel any service, and you are charged for the entire notice period even if you request an earlier disconnection. If you are on a fixed contract term, early termination charges will apply if you cancel before the contract ends, and you may also face additional fees for hardware or installation. Be aware that these terms can feel restrictive and costly if you try to cancel early, especially with lock-in contracts and early termination fees.

Why Do People Cancel One NZ?

No longer needs serviceCost of plan/servicesUnhappy with customer serviceUnhappy with product performanceSigned up with another providerMoving house - services with new providerConsidering changing providers

What Information Do I Need to Cancel One NZ?

First name Last name Email address Contact phone number One NZ account number Customer account name Billing address (line 1) Last payment amount Service to disconnect (select from: Broadband/Broadband with Home Phone, Home Phone only, or Mobile only) Service identifier (e.g. Broadband ID or phone number) Requested disconnection date Reason for disconnection (choose from a list) Confirmation of account ownership and agreement to terms Captcha verification

What Should I Know Before Cancelling One NZ?

Before cancelling a subscription, membership, or bill with One NZ, it's important to be aware that a standard 30-day notice period applies starting from when you notify One NZ of your decision. If you are under a fixed-term contract, cancelling early may result in an early termination charge. Any remaining balances on interest-free payment plans for devices or hardware will be included in your final invoice if cancelling before fully paid. Upon cancellation, you will lose access to your phone number, voicemail, and other associated services, and your services must remain active during any transition to avoid disruption.

What is One NZ's Cancellation Policy?

One NZ requires a 30-day notice period to cancel a service, starting from when the cancellation form is submitted. If an earlier disconnection is requested, it must be processed within at least 7 days, and the customer will still be charged for the full 30-day notice period. The account owner must pay all outstanding fees and charges until the disconnection date, including any early termination fees.

Do I Need My One NZ Password to Cancel?

To cancel your personal One NZ subscription, such as home broadband or mobile service, you do not need your password. You will be required to complete an online cancellation form where you provide account information found on your bill, but a password is not explicitly required. For other services or business accounts, cancellation must be done by phone. If you need to access your account for any reason, you can reset your password at this link: https://one.nz/ps-sign-in-overlay.

Can I Get a Refund from One NZ?

We've actually written a step by step guide on how to get a refund from One NZ. Check it out!

How to Cancel Your One NZ Subscription (2026)

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One NZ provides an online cancellation form for personal services which simplifies the process without needing to call. However, there is a mandatory 30-day notice period which delays the final cancellation, and some complexity in case of early termination charges or hardware payments.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Savings over 5 years from cancelling your $15/month subscription

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your One NZ subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your One NZ account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel One NZ online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

One NZ May Show Up On Your Statement As:

Call (to Info or other) Call (to One NZ mobile) Call (to other mobile) Call (to local & national landlines) Call (to BestMate) International call (to country) Roaming call TXT (to One NZ mobile) TXT (to other mobile) TXT (to BestMate) International TXT (to country) PXT (to One NZ mobile) PXT (to other mobile) PXT (to email) PXT Data Data (unmetered use) Charge (description) Top Up (description) Premium Services (via TXT or PXT) Premium Services (refund - TXT/PXT not received)

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