Can I Cancel Point Broadband at Any Time?

Point Broadband requires a one-year initial contract, and if you cancel before this term ends, you must pay an Early Termination Fee equal to the remaining months' fees, due immediately. After the initial term, the service continues month-to-month but requires written notice to cancel. Be aware that they can suspend or terminate service without notice for unpaid bills or contract violations, possibly imposing additional fees or reactivation charges if you resume service.

Why Do People Cancel Point Broadband?

Scheduled follow-ups never happen, and escalated tickets seem to disappear.Frequent disconnections causing loss of business, missed appointments, and appearing unprofessional.Excuses about upgrades leading to speed drops and long delays in resolving issues.Consistently unreliable service despite paying for high-speed internet.Poor customer support and lack of accountability impacting the ability to work and earn a living.Billing issues including late fees, autopayment cancellations, and overcharging.Insane packet loss causing disruptions in online classes, exams, and gaming.Over saturation of network leading to unstable internet experience.Frequent changes in network setup causing worsened internet speeds.Service outages with little to no signal for extended periods while still paying full price.Rude customer service and refusal to provide timely repair service.Bait and switch pricing tactics leading to billing disputes.Company ignoring complaints and failing to respond satisfactorily to disputes.

What Information Do I Need to Cancel Point Broadband?

Full name on the account Email address associated with the account Phone number linked to the service Service address including street, city, state, and zip code Account number (if available) Written confirmation of the cancellation request (if specifically required for verification) Reason for cancellation (may be requested in a message field) Proof of authority to act on the account (if requested, e.g., if not the primary account holder) Return of service equipment or acknowledgment of equipment return policy Awareness of any outstanding balance or early termination fees due on account Best time to contact for follow-up or confirmation

What Should I Know Before Cancelling Point Broadband?

Before canceling your subscription or service with Point Broadband, know that residential customers can cancel after installation by notifying Point Broadband, but may be charged a deactivation fee and will need to pay any outstanding balances due through the cancellation date. If you cancel within the first 90 days of service after a waived installation fee, that $99 installation fee will become due. Commercial customers must provide at least 30 days' notice for cancellation and may face early termination fees based on remaining contract months. After cancellation, you will lose access to all broadband internet services from Point Broadband. There is also a Contract Relief Program where you can receive up to $200 credit if breaking an existing provider contract to switch to Point Broadband.

What is Point Broadband's Cancellation Policy?

Point Broadband allows residential customers to cancel services ordered but not yet installed without charge. For cancellation after installation, customers must notify Point Broadband, with the cancellation effective upon receipt, and may be charged a deactivation fee. If cancelling within the first 90 days, residential customers may owe a $99 installation fee if it was previously waived. Commercial customers must provide at least 30 days notice before disconnecting and may incur early termination fees based on remaining contract charges, including potential third-party fees for off-net services.

Do I Need My Point Broadband Password to Cancel?

To cancel your Point Broadband subscription, you will need the username and password that you created during the customer portal enrollment process. The initial CPNI password used for account enrollment is not needed for cancellation or subscription management; only the login credentials you set up yourself are required. If you have forgotten your password, you can reset it using this link: https://portal.point-broadband.com/reset. So, make sure you have access to your created username and password to manage or cancel your subscription easily.

Can I Get a Refund from Point Broadband?

We've actually written a step by step guide on how to get a refund from Point Broadband. Check it out!

How to Cancel Your Point Broadband Subscription (2026)

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Point Broadband offers a contract relief program which indicates a straightforward process for canceling contracts when switching providers. Users need to fill out a form with proof of payment and contact the company via phone or online, making cancellation relatively easy though not fully instant or automated.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Point Broadband subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Point Broadband account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Point Broadband online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.