Table of Contents

    How to Cancel Prodigy Education

    The Ultimate Step by Step Guide to Cancelling a Prodigy Education Subscription or Membership (prodigygame.com)
    By
    Bella K.
    Angelique. P
    |
    Published
    July 1, 2025
    |
    Updated
    July 1, 2025
    Prodigy Education offers fun, game-based memberships to help kids learn Math (Grades 1-8) and English (Grades 1-6). Kids play games where they answer questions to progress and build worlds while learning. Subscriptions are typically billed on a regular basis and automatically renew, but parents can cancel anytime. They also offer discounts when buying memberships for more than one child.

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    The cancellation process for Prodigy Education subscriptions is moderately easy as it can be done directly through the user’s Parent or Teacher account on the Prodigy website or mobile app with clear step-by-step instructions. However, users who subscribed through Apple must go through Apple's subscription cancellation process, which might cause some slight confusion or additional steps, but overall it is straightforward.

    Estimated Time

    On average, it takes 00 00 minutes to cancel a Spotify subscription.

    How to Cancel Prodigy Education: Step by Step

    If you purchased through Prodigy Game Website:

    1. Log in to your Parent account on the Prodigy Game website.
    2. Navigate to the Memberships page.
    3. Click the "Cancel" button to cancel your membership.

    If you purchased through iOS (Apple App Store):

    1. Open the Settings app on your iOS device.
    2. Tap on your Name at the top of the settings menu.
    3. Select Subscriptions.
    4. Find your Prodigy subscription from the list.
    5. Tap on Cancel Subscription.

    If you purchased through Android (Google Play):

    1. Open the Google Play Store app.
    2. Tap on the Menu icon (three horizontal lines).
    3. Select Subscriptions.
    4. Find and tap on your Prodigy subscription.
    5. Tap on Cancel Subscription and follow any on-screen instructions.

    If you purchased through a third-party retailer:

    1. Visit the retailer’s website or app through which you purchased.
    2. Log in to your account.
    3. Locate your Prodigy subscription in your account settings.
    4. Follow the prompts to cancel your subscription.

    Tips & Tricks for Canceling Prodigy Education

    • Go directly to www.prodigygame.com/parent for cancellation; the main Prodigy site redirects to gameplay, not account management.
    • Log in manually using your email and password created during signup; the Google sign-in button does not work for cancellation.
    • Look carefully for the cancellation option, it may not appear immediately; reload or navigate back and forth if needed.
    • If purchased through a student account, create or use the associated parent account to access cancellation.
    • If you don’t know the parent account details, contact Prodigy support directly for help with cancellation.
    • Expect potential automatic renewals and watch billing statements closely to avoid unexpected charges.
    • Use clear, firm language when contacting support and escalate if initial responses are slow or unhelpful.
    • Calling your credit card company to block future charges is a last-resort tactic if cancellations fail.
    • Beware of limited refund options depending on timing and membership type.
    • Customer support experiences vary from helpful to unresponsive; persistence may be required.

    Prodigy Education Customer Service Info

    If you need assistance, here's how you can get in touch with Prodigy Education's support team.
    Get help cancelling subscriptions
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    Cancel Prodigy Education Script

    Script
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    Hello Prodigy Education Team,

    I hope this message finds you well. I am writing to request the cancellation of my subscription to Prodigy Education. Unfortunately, due to personal reasons and changes in my current educational focus, I will no longer be utilizing your services.

    I appreciate the support and resources your platform has provided; however, I believe it is best for me to cancel my subscription at this time. Please let me know if there are any steps I need to follow to complete this process.

    Thank you for your assistance.

    Best regards,

    Frequently Asked Questions

    What is Prodigy Education's Cancellation Policy?

    Prodigy Education subscriptions automatically renew unless canceled prior to the renewal date. You can cancel your subscription online via your Parent or Educator account, by contacting their customer support, or through the third-party app store if purchased there. After cancellation, you retain access to the paid services for the remaining prepaid period, and no further charges will occur post-subscription period. Specific provisions apply for consumers in Quebec regarding cancellation rights and fees.

    Do I Need My Prodigy Education Password to Cancel?

    To cancel your Prodigy Education subscription, you need to log in to your Parent Account at www.prodigygame.com/parent, which requires your email and password for that parent account. This means you do need your password to access the account and cancel the subscription. If you have forgotten your password, you can reset it here: https://sso.prodigygame.com/forgot_password_adult. Phone or unauthenticated chat support without a password is not available for cancellation requests; login authentication is required.

    Why Do People Cancel Prodigy Education?

    • Manipulative tactics to pressure kids into wanting expensive memberships.
    • Prioritizes selling memberships over teaching math effectively.
    • Excessive advertisements and relentless pressure to buy premium memberships costing up to $120-$180+ per year.
    • Distracts more than teaches math skills.
    • Considered ineffective as a math learning tool.
    • Encourages kids to be consumers rather than learners.
    • Membership advantages create inequities in math education.
    • Promotes excessive screen time.
    • Deceptive practices towards parents and teachers.
    • Jeopardizes children’s relationships with learning.
    • Gamification and virtual shopping required in curriculum cause fairness issues.
    • Membership too expensive and essential for many game features, causing dissatisfaction.
    • Automatic yearly renewals and difficulties in obtaining refunds.
    • Poor customer support and unclear refund instructions.
    • Game changes and mechanics disliked by users.
    • General dissatisfaction with value and service leads to cancellations.

    Can I Cancel Prodigy Education at Any Time?

    Prodigy Education does not impose contracts with lock-ins or early-cancellation fees, but you must cancel your subscription before the renewal date to avoid being charged for the next billing cycle. Refunds are only available if requested within 15 days for monthly terms or 30 days for annual/6-month terms; otherwise, no refunds or pro-rated amounts are given. Cancellations are done through the website or app store settings if purchased via Apple, and you retain access for the remainder of the prepaid period after cancellation. The key landmines are the auto-renewal without immediate refund after the grace period and the necessity to cancel before renewal to avoid unexpected charges.

    What Should I Know Before Cancelling Prodigy Education?

    Before cancelling your Prodigy Education subscription, know that your membership benefits will remain active until the end of your current billing cycle, after which they will expire and you will lose access to all membership-only content and features. These benefits often include premium educational games, special activities, and tailored learning experiences. If you pause instead of cancelling a monthly subscription, your benefits will be unavailable during the pause but the membership will automatically renew afterward. Also, cancellation must be done through the Prodigy website or app parent account (or via Apple subscriptions if purchased through iOS), and refunds are only available if you request within specific time windows (15 days for monthly, 30 days for 6-month or annual plans) and through support; otherwise, no prorated refunds or benefits continuation occur after cancellation. [How to Pause or Cancel Membership](https://prodigygame.zendesk.com/hc/en-us/articles/204959559-How-to-Pause-or-Cancel-your-Membership), [Refund Policies](https://prodigygame.zendesk.com/hc/en-us/articles/202310846-FAQ-Prodigy-s-Membership-Renewal-Refund-Policies)

    What Information Do I Need to Cancel Prodigy Education?

    • Parent or Teacher Account login (email address and password used to create the account, not the child’s credentials)
    • Access to the Prodigy Parent or Educator portal for self-cancellation, or access to the third-party platform (Apple ID, Google account) used for purchase if buying through mobile app stores
    • Knowledge of which membership (Prodigy Math or Prodigy English) you wish to cancel
    • For Apple/iOS or Android subscriptions: Your Apple ID or Google account login, and access to Apple/Google subscription settings on your device
    • Email address used for the membership purchase (especially if contacting support or if you don’t see your subscription listed)
    • Prodigy purchase receipt or reference number (helpful if contacting customer support)
    • Reason for cancellation (optional, often requested but not strictly required)
    • Contact with Prodigy Support Center if further assistance is needed, or access to the support cancellation form

    Can I Get a Refund from Prodigy Education?

    We've actually written a step by step guide on how to get a refund from Prodigy Education. Check it out!

    The Easiest Way to Cancel Prodigy Education

    If you’re frustrated trying to cancel your subscription, membership, or bill from Prodigy Education—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.

    Start reclaiming your money today with Chargeback

    What Are Some Alternatives to Prodigy Education?

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    Prodigy Education May Show Up On Your Statement As:
    PRODIGY EDU, PRODIGYGAME, PRODIGYEDU, PRODIGY EDUCATION

    Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.