Quantum Fiber provides ultra-fast fiber internet service for homes without any annual contracts. They offer different speed plans up to 2 Gig with unlimited data, and the service is billed monthly via bank account or credit/debit card. Installation is included, and you can cancel anytime without fees. They also have a Price for Life option where you can lock your rate as long as you keep the plan, though some extra charges like equipment lease and taxes might apply.
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Quantum Fiber allows cancellation online through the account portal by simply signing in and clicking the Cancel Subscription button. The process is straightforward and quick, with email confirmations sent for cancellation requests and completion, making it easy for consumers to cancel without needing to call or navigate complex steps.
Estimated Time
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5 minutes
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minutes to cancel a Quantum Fiber subscription.
How to Cancel Quantum Fiber: Step by Step
If you purchased through QuantumFiber.com:
- Go to the Quantum Fiber website and click on the 'Sign In' button to log into your account.
- Access your account menu.
- Look for the option labeled 'Cancel Subscription' within the account portal.
- Click on the 'Cancel Subscription' button to initiate the cancellation process.
- Check your email for a confirmation of your cancellation request. You will also receive another confirmation once your service is officially canceled.
- If you have leased any Quantum Fiber equipment, ensure to return it within 30 days to avoid additional charges.
Tips & Tricks for Canceling Quantum Fiber
- Call early in the day (around opening at 7 am CST) to reduce wait times, which can be 1-5 hours long.
- Set aside 2-3 hours and be prepared to stay on hold on speakerphone until a representative answers.
- Firm but non-discursive language: When asked why, simply say "I don't really want to discuss it" and insist on cancellation.
- Use callback features if available to avoid staying on hold continuously.
- Document everything: Take screenshots, pictures, and keep track of all correspondence including emails, chats, and certified mail receipts.
- Send a certified letter to the registered agent stating your intent to cancel, including all account details and a firm stop payment date.
- Escalate by filing complaints with the FCC and FTC if cancellation is being obstructed.
- Contact your bank to dispute charges or block Quantum Fiber transactions as leverage if needed.
- Use social media like tagging Quantum Fiber on X (formerly Twitter) or Facebook to get attention.
- Consider pausing service first if allowed, to buy time before full cancellation.
- Ignore attempts to reschedule service visits by not answering the door and handling cancellation over phone.
- Be persistent and prepared for confusing or contradictory information from customer service.
- Return all leased equipment promptly and keep proof to avoid extra fees.
- Leverage online account cancellation portals only if they reliably work, but expect to mostly rely on phone or written requests.
Quantum Fiber Customer Service Info
If you need assistance, here's how you can get in touch with Quantum Fiber's support team.
Cancel Quantum Fiber Script
Script
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Hello Quantum Fiber Support,
I hope this message finds you well. I would like to request the cancellation of my subscription due to financial constraints. I appreciate the service provided thus far but find that I need to cut back on my expenses at this time.
Please let me know if any further information is needed from my side to process this cancellation. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Quantum Fiber has no contract or term commitment, allowing you to cancel your service anytime. You must sign in to your account on a web browser to cancel, and you will receive email confirmations of your cancellation request and completion. After cancellation, all leased equipment must be returned within 30 days to avoid extra charges, and monthly payments cover full months with no prorated refunds. Alternatives include pausing your service or moving it. Do not return the wall-attached SmartNID.
To cancel your Quantum Fiber subscription, you need to be signed in to your account on their website or app, which implies you will need your password. The cancellation process is done through your account, where you can find a Cancel Subscription button after signing in. If you don't remember your password, you can reset it using this link: https://www.quantumfiber.com/support/account/account-management/reset-password.html. Note that cancellation will be confirmed by email after you complete the request.
- Frequent internet outages lasting multiple days causing major disruption.
- Unreliable and slow connection speeds with constant disruptions.
- Poor customer service including long wait times, difficulty reaching support, and unresolved issues.
- Equipment problems such as faulty WiFi extenders and routers that don't support many devices.
- Hazardous installation practices and property damage without adequate compensation.
- Billing issues including inability to update payment info, unexpected charges, and refusal to prorate or refund canceled services.
- Lack of transparency around costs and pricing changes.
- Failure to provide refunds or properly process cancellations despite customer requests.
- Switching to other providers due to dissatisfaction with service quality and support.
Quantum Fiber does not have contracts or term commitments, so you can cancel your service at any time without early termination fees. However, you should be aware that after cancellation, you must return all leased equipment within 30 days to avoid extra charges, and monthly payments are not prorated, so you won't get a refund if you cancel mid-billing cycle. These conditions are the main landmines to avoid unexpected charges when canceling.
Before cancelling your Quantum Fiber service, keep in mind that the service has no contract or term commitment, so you can cancel anytime by signing into your account and clicking the cancel subscription button. After cancellation, you will lose access to your internet service and must return all leased equipment including modems and 360 WiFi pods within 30 days to avoid extra charges. Monthly payments cover the full month, and no refunds or prorated credits are provided for cancelling mid-cycle. Consider pausing your service with reduced charges or moving the service to a new location instead of cancelling to retain access.
- Sign in to your online account on the Quantum Fiber website or app to access cancellation options.
- Access and use the "Cancel Subscription" button found in your account portal.
- Provide personal identification as needed for account access (email, password, possibly name and phone number tied to your account; identity verification may be required if contacting support directly).
- Return all leased Quantum Fiber equipment (gateway modem, 360 WiFi pods, and all cords/cables received) within 30 days of cancellation.
- Do NOT return wall-mounted SmartNID equipment; this must remain at the property.
- Use the provided return label or UPS QR code; packaging and shipping instructions are sent after cancellation.
- Check and keep cancellation confirmation emails as record of your request and service end date.
- Be aware of final billing policy: No proration or refund is given for unused days in your last billing cycle.
- Provide authorization if acting as an agent for the account holder (written permission may be required).
- Contact support (phone or chat) if unable to cancel online, which may require further account verification information, such as account number or service address.
We've actually written a step by step guide on how to get a refund from Quantum Fiber. Check it out!
The Easiest Way to Cancel Quantum Fiber
If you’re frustrated trying to cancel your subscription, membership, or bill from Quantum Fiber—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Quantum Fiber?
360 WiFi Tech Installation, 360 WiFi Shipping, 360 WiFi Pods Purchase, Backup Battery Installation, Connected Voice Equipment, Connected Voice Installation, Fiber Internet Installation, Modem Purchase, Unreturned Equipment, Fiber Internet, 360 WiFi, Instant WiFi, Instant Internet, Professional Connected Voice, Basic Connected Voice, Sales Tax, 911 Emergency Service Fee, Facility Relocation Cost Recovery Fee, Outage Credits
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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