Resume.io is a service that helps you create professional resumes and cover letters easily. They offer a premium subscription that gives you access to all their tools and features, which you can try for free with a 7-day trial. If you don't cancel within the trial period, you'll be billed every 4 weeks automatically. They also have longer subscriptions for 6 months or a year, plus one-time payment options in some countries. You can manage your subscription and billing through their app, and get invoices by reaching out to their support.
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The cancellation process is straightforward and can be done from the website or app by searching for the account via email and confirming cancellation through a confirmation email. The process is user-friendly and does not involve multiple complicated steps, so it is quite easy but not the absolute simplest.
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How to Cancel Resume.io: Step by Step
If you purchased through Resume.io:
- Visit the Resume.io contact page: Go to this link to access the cancellation section.
- Select "Cancel Subscription": Find the "Cancel Subscription" tab and click on it.
- Provide your email address: Enter the email address you used to register.
- Click on the "Cancel Subscription" button: Complete the process by clicking this button and wait for a confirmation email.
If you purchased through the Resume.io app:
- Log into your account: Open the Resume.io app and log in with your credentials.
- Access Account Settings: Click on your profile photo at the top right corner of the dashboard.
- Select "Account Settings": Choose "Account Settings" from the dropdown menu.
- Downgrade your subscription: In the "My Plan" box, select the option to downgrade to a free plan if desired.
If you cannot recall your email:
- Check your inbox: Look for a welcome email from Resume.io to determine your registered email.
- Contact support: If you cannot find the email, visit support for assistance in recovering your account.
Tips & Tricks for Canceling Resume.io
- Locate the original confirmation email from Resume.io and use the direct "cancel subscription" link embedded in it rather than navigating the website.
- Cancel before the trial period ends to avoid automatic charges as many report being charged if they miss this deadline.
- Use clear language in emails to support, such as "I did not intend to continue my subscription," "Please cancel immediately," and request confirmation of cancellation.
- Persist through email or support chats if initial cancellation attempts do not stop charges—follow up several times and keep records of all correspondence.
- Escalate by mentioning chargebacks or complaints to your bank or disputing unauthorized charges if cancellation is ignored.
- Timing matters: avoid renewing periods by cancelling a day or two before the billing date to ensure no auto-renew charges.
- If contacted via Paddle (payment platform), reach out to Paddle support for subscription or billing issues as they sometimes mediate cancellations.
Resume.io Customer Service Info
If you need assistance, here's how you can get in touch with Resume.io's support team.
Cancel Resume.io Script
Script
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Dear Resume.io Support,
I hope this message finds you well. I would like to formally request the cancellation of my subscription. Due to personal reasons and a change in my career plans, I no longer require the services provided by Resume.io.
Thank you for your assistance in this matter. I appreciate your understanding and look forward to your confirmation of the cancellation.
Best regards,
Frequently Asked Questions
Resume.io allows you to cancel your subscription anytime through their website or app, with the cancellation taking effect at the end of the current paid term. After cancellation, you retain premium access for 30 days from your last monthly payment or 7 days from your last trial payment. Note that no refunds are provided for subscription services, and six-month or yearly plans do not auto-renew but downgrade to a free plan upon expiration.
You do not need your password to cancel your subscription on Resume.io. The only requirement is the email address you used to register. You simply enter your email on the cancellation page and click the "Cancel Subscription" button. If you don't remember your email or need additional help, you can contact their support. For password issues, you can reset your password here: https://resume.io/account/reset-password.
- Unclear or confusing cancellation process making it difficult to stop the subscription.
- Unauthorized auto-renewal charges after trial periods or subscription end.
- Lack of prior communication about upcoming charges.
- Perceived scam or fraudulent practices related to billing and subscription management.
- Charges applied during or after free trial unexpectedly.
- Poor customer service and no resolution when issues are raised.
- Subscription reactivated without consent after cancellation.
- Quality or error issues with the resume product itself.
Resume.io allows you to cancel your subscription at any time, but the cancellation takes effect only at the end of your current paid term—there is no immediate stop and no refunds are provided for the remainder of that period. If you are on a monthly plan, after cancellation, you retain premium access for the remaining days of your paid cycle; if you used a trial, you have 7 days to cancel for a refund during the trial period. The main landmine to be aware of is that subscriptions auto-renew after the trial, and there are no refunds or early cancellation fee waivers once the subscription period starts, so cancellation only prevents the next billing cycle, not the current one.
Before cancelling your Resume.io subscription, you should know that after cancellation, your premium access continues for 30 days if you paid monthly, or 7 days if you were on a trial. Once the premium subscription ends, your account automatically downgrades to a free plan, where you lose access to all premium features. However, you can still log in to edit and access your resumes and cover letters created during the premium subscription, and you can download any documents you made. Important to note, deleting your account is permanent and will erase all your documents and data without the possibility of recovery.
- Email address used for registration
- Access to your email account (to receive and confirm the cancellation via confirmation email)
- Access to your Resume.io account (for in-account cancellation options such as via Account Settings)
- Ability to contact Resume.io support (optional, in case you can't remember your registration email or have issues)
- Phone access (for phone cancellation option)
We've actually written a step by step guide on how to get a refund from Resume.io. Check it out!
The Easiest Way to Cancel Resume.io
If you’re frustrated trying to cancel your subscription, membership, or bill from Resume.io—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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