How to Cancel Rogers

• Long wait times to speak to a representative for cancellation, sometimes lasting 1-2 hours or more.
• Difficult and complicated cancellation process involving multiple transfers, agents without authority, and having to call back repeatedly.
• Retention tactics that pressure customers with offers or delays to discourage cancellation.
• High or increasing prices without prior notice leading to dissatisfaction.
• Billing issues such as disputed charges, unexpected fees after cancellation, or slow refunds.
• Bundled service restrictions forcing customers to cancel multiple services together.
• Slow or uncooperative customer service that complicates the cancellation and equipment return process.
• Unwanted services within bundles, like Ignite TV, leading customers to cancel altogether.
• Feeling undervalued due to poor customer service and lack of ownership of issues.
• Perception of unethical or scam-like behavior from the company during retention and cancellation.
• Switching to competitors who offer better service or lower prices.
• Long and frustrating hold times including frequent holds during the cancellation call.

• Account number associated with your Rogers subscription or bill
• Full name as listed on the account
• Contact information (such as phone number or email address linked to the account)
• Billing address connected to your Rogers account
• Verification details (such as security question answers or other identifiers Rogers may request)
• Relevant documents or statements (optional, for reference or verification)
• Information about the specific service you are cancelling (like wireless, internet, TV, home phone, etc.)
• Outstanding payments or any unpaid bills that need to be settled
• Details about rented equipment (identify and prepare to return any Rogers hardware such as modems, cable boxes, etc.)
• Reason for cancellation (Rogers representatives may ask this during the process)

The cancellation process typically takes about 35 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Rogers subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Rogers account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Rogers online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.