Can I Cancel Rogers at Any Time?

Rogers often locks users into Term Services with contracts that can be 1 or 2 years long, during which cancelling early will result in an Early Cancellation Fee (ECF). This fee can be significant, such as $25 per month left in the term for bundle services, up to $400 if within the first year, and smaller but still notable amounts for internet or cable services. While you can cancel at any time, these fees and a contract lock-in period are the main landmines to watch for, and no fees apply after the contract term ends or if equipment is returned within 30 days from activation.

Why Do People Cancel Rogers?

Long wait times to speak to a representative for cancellation, sometimes lasting 1-2 hours or more. Difficult and complicated cancellation process involving multiple transfers, agents without authority, and having to call back repeatedly. Retention tactics that pressure customers with offers or delays to discourage cancellation. High or increasing prices without prior notice leading to dissatisfaction. Billing issues such as disputed charges, unexpected fees after cancellation, or slow refunds. Bundled service restrictions forcing customers to cancel multiple services together. Slow or uncooperative customer service that complicates the cancellation and equipment return process. Unwanted services within bundles, like Ignite TV, leading customers to cancel altogether. Feeling undervalued due to poor customer service and lack of ownership of issues. Perception of unethical or scam-like behavior from the company during retention and cancellation. Switching to competitors who offer better service or lower prices. Long and frustrating hold times including frequent holds during the cancellation call.

What Information Do I Need to Cancel Rogers?

Account number associated with your Rogers subscription or bill Full name as listed on the account Contact information (such as phone number or email address linked to the account) Billing address connected to your Rogers account Verification details (such as security question answers or other identifiers Rogers may request) Relevant documents or statements (optional, for reference or verification) Information about the specific service you are cancelling (like wireless, internet, TV, home phone, etc.) Outstanding payments or any unpaid bills that need to be settled Details about rented equipment (identify and prepare to return any Rogers hardware such as modems, cable boxes, etc.) Reason for cancellation (Rogers representatives may ask this during the process)

What Should I Know Before Cancelling Rogers?

Before cancelling a Rogers subscription, membership, or bill, it's important to know that if you cancel a Term Service before the end of its Term, you may incur an early cancellation fee as specified in your service agreement. Upon cancellation, you will lose access to all subscribed services immediately from the cancellation date. Additionally, any equipment provided by Rogers must be returned to avoid further charges. Be aware that if you cancel, any applicable charges continue until the cancellation is fully processed, and sometimes Rogers can continue billing if equipment is not returned or due to processing delays. Finally, certain terms of your agreement, including payment obligations, may still apply after cancellation.

What is Rogers's Cancellation Policy?

Rogers requires you to contact them directly and speak with an agent to process any cancellation request. Agents will review your account and may discuss alternatives; applicable fees such as early cancellation fees and unreturned equipment charges may apply. You can also refer to the Terms and Conditions of Service on their site for more details.

Do I Need My Rogers Password to Cancel?

To cancel your subscription with Rogers, you need to contact Rogers directly by phone or customer service, as cancellations are not processed online and no mention is made of needing your password during the cancellation call. However, if you need to manage your account or possibly reset your password prior to cancellation, you can reset your MyRogers password at this URL: https://www.rogers.com/support/billing-accounts/reset-a-myrogers-password-and-recover-a-username. So, you don't necessarily need your password just to cancel, but having account access can be helpful for managing your service.

Can I Get a Refund from Rogers?

We've actually written a step by step guide on how to get a refund from Rogers. Check it out!

How to Cancel Your Rogers Subscription (2026)

Difficulty

12345678910

Easy Medium Very Hard

Cancelling a subscription with Rogers requires speaking directly to a customer service agent via phone, navigating automated menus, and potentially facing long wait times or unavailable customer service during business hours. Multiple user reports indicate difficulty in reaching the cancellation department and frustration with the process, though official instructions do provide a clear path to cancellation via phone.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

What People Say About Rogers

0 reviews

Have you used Rogers? Share your
experience by leaving a review.

Rogers Refund Policy

Loading pricing information...

Frequently Asked Questions

The cancellation process typically takes about 35 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Rogers subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Rogers account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Rogers online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

Rogers May Show Up On Your Statement As:

Setup Service Fee First Bill Charges Roam Like Home charges Data Overage Data Top-Up Long Distance Calling SMS Usage Third-Party Charges Wireless Home Phone Charges Bill Reprint Charge Telephone Number Change Fee Transfer of Responsibility Fee Suspension/Account Processing Fee Returned Payment/Cheque Charge Rogers Preferred Program Enrollment Fee Service Call Fee Missed Appointment Fee Reconnection Fee Shipping Fee

Cancellation Activity

Loading activity...