Starlink offers high-speed internet mainly through satellite connections. For regular home internet, it charges about $80 a month, while a roaming service that works in over 100 places costs around $50 a month. They also have options for businesses and a portable kit called Starlink Mini for internet on the go. If you sign up, you might get billed monthly based on the plan you choose, but they offer a 30-day trial where you can get a full refund if you're not happy.
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The cancellation process on Starlink is straightforward and can be done entirely online through the account dashboard by selecting 'Manage' and then 'Cancel Service'. The instructions are clear and the process does not require contacting support unless there are issues, making it relatively easy for a consumer.
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How to Cancel Starlink: Step by Step
If you purchased through Starlink.com:
- Log into your Starlink Account.
- Select "Your Subscription" from the Home page.
- Click "Manage" next to your Service Plan.
- Click "Cancel Service".
Tips & Tricks for Canceling Starlink
- Use a credit card planned for cancellation to sign up, then cancel the card to avoid ongoing charges.
- Provide exact identifiers like VIN when trying to cancel, as Starlink may refuse cancellation without it.
- Call multiple times, sometimes using a friendly or "squeaky" voice or having a female friend pretend to be the subscriber has been reported as helpful.
- Escalate by disputing charges with your credit card company if Starlink refuses to cancel or does not respond.
- Pause the subscription via the app to temporarily stop service before cancelling or reactivating later.
- Manually cancel via the dashboard under 'Manage' and 'Cancel Service', though this sometimes fails and may require repeated attempts.
- Document attempts to cancel by taking screenshots and reporting to support.
- Timing matters: Try to cancel just before the billing cycle renews to avoid extra charges.
- Be persistent and patient as automated cancellation processes may not work seamlessly.
Starlink Customer Service Info
If you need assistance, here's how you can get in touch with Starlink's support team.
Cancel Starlink Script
Script
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Dear Starlink Support,
I hope this message finds you well. I am writing to request the cancellation of my Starlink subscription. Due to unforeseen circumstances, I am unable to continue my service at this time.
I appreciate the service provided thus far, but I must prioritize other commitments. I would like to confirm the cancellation and request any final billing details.
Thank you for your assistance with this matter.
Best regards,
Frequently Asked Questions
Starlink allows you to cancel your service at any time through your account by selecting "Your Subscription" and then clicking "Cancel Service" next to your plan. Your service will remain active until the paid date and will not be billed further. Reactivation after cancellation is subject to availability in your area.
To cancel your Starlink subscription, you do need to log into your Starlink account using your password. The cancellation process involves selecting "Your Subscription" on the home page, managing your service plan, and then clicking "Cancel Service." If you have forgotten your password, you can reset it at this URL: https://starlink.com/auth/forgot-password. This ensures you can regain access and complete the cancellation yourself without needing to call support or use unauthenticated chat.
- Equipment failure: Devices ceasing to function after around a year, causing frustration due to lack of effective customer support.
- Poor customer service: Delayed or no responses to support tickets, with issues marked resolved without actual fixes.
- Billing issues: Charges applied despite service problems, including high pricing complaints especially in the US compared to other regions.
- Connectivity problems: Service location errors causing no internet access despite active subscription.
- Cancellation difficulty: Confusion about the cancellation process, including unclear policies on equipment return and pro-rated refunds.
- Service alternatives: Users cancel when faster or more reliable internet options become available, such as fiber optic connections.
- Usage restrictions: Issues like data caps or service restrictions despite paying for upgraded plans, reducing service value.
Starlink allows you to cancel your subscription at any time via the Customer Portal, but to avoid being charged for the next month, you must cancel before your invoice is generated. If you selected a 12-month service commitment, cancelling within that period incurs a $325 Change Fee. Additionally, if you rented a Starlink Kit, you must return it undamaged within 30 days of cancellation, or you will be charged the full retail price. Refunds are generally only available if you return purchased equipment within 30 days in good condition, including equipment costs and the first month's fees. These terms present potential financial landmines if you don't time cancellations carefully or if you have committed to a contract term.
Before cancelling your Starlink subscription, know that you can cancel at any time through your Starlink account, and your service will remain active until the date you've already paid for. Upon cancellation, you will lose access to the Starlink internet service once that period ends. Reactivating your service is not immediate and depends on availability and capacity in your area, so there is a potential risk you might not get the service back immediately if you decide to return. If you are cancelling due to issues, Starlink support is available to assist before you make your final decision.
- Access to your Starlink account through the Starlink Customer Portal.
- Account login credentials (email address and password) to access the dashboard.
- Navigate to "Your Subscription" or dashboard "Service Line" for the subscription you wish to cancel.
- Select "Manage" next to the service, service line, or deposit you wish to cancel.
- Locate and click "Cancel Service" or "Cancel Service Line" (or "Cancel Deposit", if applicable).
- Return rented Starlink Kit (if you rent equipment) in good condition within 30 days after cancellation, using the provided shipping label.
- Cancel before your invoice statement is generated to avoid being billed for the following month.
- Email address used for the account (for confirmations or if contacting support).
- Follow all prompts and confirmations to complete the cancellation within your account portal.
- Check for any applicable fees or equipment returns as detailed in the Terms of Service.
We've actually written a step by step guide on how to get a refund from Starlink. Check it out!
The Easiest Way to Cancel Starlink
If you’re frustrated trying to cancel your subscription, membership, or bill from Starlink—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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