TruGreen offers a variety of lawn care and pest control plans you can subscribe to, like TruPro for top-quality lawn care or TruNatural for organic treatments. They also provide specific services such as fertilization, weed control, aeration, and insect control. If you're getting billed by TruGreen, it's likely for a subscription or service plan you signed up for, and you can manage your account and pay bills easily online anytime. They even offer a discount if you sign up for services today!
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Cancellation requires calling a phone number and verifying identity, with no online cancellation option available. This is somewhat inconvenient but straightforward enough, resulting in a moderate difficulty.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a TruGreen subscription.
How to Cancel TruGreen: Step by Step
If you purchased through TruGreen directly:
- Visit the TruGreen website at trugreen.com.
- Locate the Customer Support section at the top of the webpage.
- Find the contact number for customer service: 1-844-768-0421.
- Call the customer service number to initiate cancellation.
- Be prepared to provide your personal information for identity verification.
- Request the cancellation of your subscription or service during the call.
- Ask for confirmation of your cancellation via email or any other means to ensure your request has been processed.
If you need assistance, here's how you can get in touch with TruGreen's support team.
Tips and Tricks for Getting a TruGreen Refund
- Cancel directly with your technician in person rather than over the phone with sales or customer service to avoid retention tactics.
- Be prepared for long hold times (2-3 hours) when calling customer service.
- Phone call is the only official cancellation method, online cancellation is not available.
- Use firm, clear language: State you want to cancel immediately and do not engage in retention offers or upsells; be polite but persistent.
- Ask for a cancellation number and confirmation of the cancellation during the call.
- Send a certified letter as final proof of cancellation and to have a paper trail, especially if they continue to provide services or bill you.
- Stop service personnel at your property immediately after cancellation and inform them the service is canceled to avoid charges for unwanted service.
- If TruGreen continues service or billing, dispute charges with your credit card company and file complaints with the Better Business Bureau if necessary.
- Timing matters: Cancel well before the next scheduled service to avoid being billed for it.
- Be prepared to escalate: Use all available contact methods including phone, email, social media, and even involving real estate agents if applicable.
Why Do People Request Refunds from TruGreen
- Difficulties canceling service despite multiple attempts
- Unhelpful and non-responsive customer service, with reluctance to connect to managers
- Poor lawn treatment results, including ineffective weed control and lawn damage
- Misleading sales information and lack of proper lawn assessment
- Unexpected and excessive charges
- Technicians spending very little time on lawn or performing minimal service
- Repeated no-shows and rescheduling problems
- Continued charges after service cancellation requests
- Dishonest billing and service descriptions
- Lawn damage from over-application or improper treatments
- Lack of follow-up and poor communication after complaints
- Poor or no response after lawn damage or service issues
TruGreen Refund Script
Script
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Dear TruGreen, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
TruGreen Refund Policy
TruGreen's service cancellation policy requires customers to call 1-844-768-0421 to cancel their services, as cancellations cannot be made online through their account. The specialists will verify your identity during the cancellation process. There is also a five-business-day period during which you can cancel a transaction without penalty or obligation.
The Easiest Way to Get a TruGreen Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from TruGreen—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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