2 - Locate the Customer Support section at the top of the webpage.
3 - Find the contact number for customer service: 1-844-768-0421.
4 - Call the customer service number to initiate cancellation.
5 - Be prepared to provide your personal information for identity verification.
6 - Request the cancellation of your subscription or service during the call.
7 - Ask for confirmation of your cancellation via email or any other means to ensure your request has been processed.
TruGreen offers a variety of lawn care and pest control plans you can subscribe to, like TruPro for top-quality lawn care or TruNatural for organic treatments. They also provide specific services such as fertilization, weed control, aeration, and insect control. If you're getting billed by TruGreen, it's likely for a subscription or service plan you signed up for, and you can manage your account and pay bills easily online anytime. They even offer a discount if you sign up for services today!
Cancellation requires calling a phone number and verifying identity, with no online cancellation option available. This is somewhat inconvenient but straightforward enough, resulting in a moderate difficulty.
Estimated Time
On average, it takes 20 minutes0020 minutes to cancel a TruGreen subscription.
How to Contact TruGreen
If you need assistance, here's how you can get in touch with TruGreen's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a TruGreen Refund
Cancel directly with your technician in person rather than over the phone with sales or customer service to avoid retention tactics.
Be prepared for long hold times (2-3 hours) when calling customer service.
Phone call is the only official cancellation method, online cancellation is not available.
Use firm, clear language: State you want to cancel immediately and do not engage in retention offers or upsells; be polite but persistent.
Ask for a cancellation number and confirmation of the cancellation during the call.
Send a certified letter as final proof of cancellation and to have a paper trail, especially if they continue to provide services or bill you.
Stop service personnel at your property immediately after cancellation and inform them the service is canceled to avoid charges for unwanted service.
If TruGreen continues service or billing, dispute charges with your credit card company and file complaints with the Better Business Bureau if necessary.
Timing matters: Cancel well before the next scheduled service to avoid being billed for it.
Be prepared to escalate: Use all available contact methods including phone, email, social media, and even involving real estate agents if applicable.
Why Do People Request Refunds from TruGreen
Difficulties canceling service despite multiple attempts
Unhelpful and non-responsive customer service, with reluctance to connect to managers
Poor lawn treatment results, including ineffective weed control and lawn damage
Misleading sales information and lack of proper lawn assessment
Unexpected and excessive charges
Technicians spending very little time on lawn or performing minimal service
Repeated no-shows and rescheduling problems
Continued charges after service cancellation requests
Dishonest billing and service descriptions
Lawn damage from over-application or improper treatments
Lack of follow-up and poor communication after complaints
Poor or no response after lawn damage or service issues
TruGreen Refund Script
Script
Copy
Dear TruGreen, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About TruGreen
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TruGreen Refund Policy
TruGreen's service cancellation policy requires customers to call 1-844-768-0421 to cancel their services, as cancellations cannot be made online through their account. The specialists will verify your identity during the cancellation process. There is also a five-business-day period during which you can cancel a transaction without penalty or obligation.
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The Easiest Way to Get a TruGreen Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from TruGreen—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
TruGreen may have early termination fees depending on your specific plan and contract terms, which can discourage canceling immediately. Typically, there is a 5-business-day window after enrollment during which you can cancel without penalty and receive a full refund minus any services rendered, but after that, cancellation might trigger fees or require you to honor the contract term. Be sure to review your contract carefully for any lock-ins, fees, or obligations before attempting to cancel to avoid unexpected charges.
Difficulties canceling service despite multiple attempts
Unhelpful and non-responsive customer service, with reluctance to connect to managers
Poor lawn treatment results, including ineffective weed control and lawn damage
Misleading sales information and lack of proper lawn assessment
Unexpected and excessive charges
Technicians spending very little time on lawn or performing minimal service
Repeated no-shows and rescheduling problems
Continued charges after service cancellation requests
Dishonest billing and service descriptions
Lawn damage from over-application or improper treatments
Lack of follow-up and poor communication after complaints
Poor or no response after lawn damage or service issues
Account number associated with your TruGreen account
Name on the account
Registered phone number with TruGreen
Registered email address with TruGreen
Service address (property location for lawn service)
Reason for cancellation (sometimes requested by customer service)
Written and signed notice (if canceling by mail, including date)
Confirmation of cancellation request (ask for email or written confirmation)
Before canceling your TruGreen subscription, it's important to know that once you cancel, you lose access to all scheduled lawn care services included in your plan, which may affect the health and maintenance of your lawn. TruGreen may have a retention team reach out to you multiple times to discuss cancellation and possibly offer discounts to keep your membership. Cancellation cannot be processed through letters, in-person visits, or their website; you must cancel by phone or email, and get confirmation of your cancellation. Consider that any services already rendered will be accounted for, and you may not receive a refund for past services.
TruGreen's service cancellation policy requires customers to call 1-844-768-0421 to cancel their services, as cancellations cannot be made online through their account. The specialists will verify your identity during the cancellation process. There is also a five-business-day period during which you can cancel a transaction without penalty or obligation.
Yes, you need your password to cancel your TruGreen subscription because you have to log in to your account on their website to do so. If you don't remember your password, you can reset it at this link: https://www.trugreen.com/my-account/login?new15=1. This process requires authentication, so having access to your account credentials is necessary to proceed with cancellation.
We've actually written a step by step guide on how to get a refund from TruGreen. Check it out!
The cancellation process typically takes about 20 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your TruGreen subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your TruGreen account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel TruGreen online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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