Verizon is a company that offers wireless phone plans, internet services, and helps manage digital subscriptions like streaming, gaming, and sports apps all in one place through their +play service. If you're a Verizon customer, you might see charges on your bill for things like phone equipment, accessories, or third-party content that can be billed directly to your Verizon account. They make it easy to view, update, or even cancel your subscriptions, and any purchases or services are conveniently grouped on your monthly bill. So if you see a Verizon bill, it’s likely from your phone plan and any subscriptions or equipment you’ve added.
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Canceling Verizon service requires calling customer service during business hours and going through a cancellation process, which may include attempts to upsell and no ability to cancel in-store or online directly. While the process is straightforward, the need to call and potential upsell resistance increases the difficulty compared to fully online cancellations.
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How to Cancel Verizon: Step by Step
If you purchased through +play:
- Sign in to your Verizon account at verizon.com.
- Go to the My Verizon section.
- Find the +play subscriptions management option.
- Locate the subscription you want to cancel.
- Select Cancel subscription and follow the prompts to complete the cancellation.
If you purchased through discovery+:
- Sign in to your Verizon account at verizon.com.
- Go to the My Verizon section.
- Find the Subscriptions or Manage Add-ons option.
- Locate your discovery+ subscription.
- Select Cancel subscription and follow the prompts to complete the cancellation.
If you purchased through Apple Music:
- Sign in to your Verizon account at verizon.com.
- Go to the My Verizon section.
- Navigate to Subscriptions.
- Find your Apple Music subscription.
- Select Cancel subscription and follow the prompts to complete the cancellation.
If you purchased through Apple One:
- Sign in to your Verizon account at verizon.com.
- Go to the My Verizon section.
- Navigate to Subscriptions.
- Locate your Apple One subscription.
- Select Cancel subscription and follow the prompts to complete the cancellation.
Tips & Tricks for Canceling Verizon
- Call during business hours (8 AM to 5 PM) and ask specifically for the Loyalty Department at 800-392-0717, as they handle cancellations better.
- Repeat “speak to a customer representative” multiple times to bypass the automated system and reach a real person.
- Be very firm and clear: say “I want to cancel my service immediately” and do not accept offers to stay or deals that don’t reduce the bill to zero.
- Port your number out to another carrier—this automatically cancels your Verizon plan at the next billing cycle with no interaction needed.
- Call multiple times if needed; sometimes disconnect and call back choosing “New Service” option can get you connected quicker to a rep who can cancel.
- Keep detailed notes of call times, representatives names, and promises made in case of disputes or incorrect charges.
- Expect no proration of bills; Verizon charges for the full billing cycle even if you cancel mid-cycle.
- If online login fails post-port-out or cancellation, visit a corporate store with your SSN for account lookup, though store staff may not always be helpful.
- If escalations are needed, ask to speak to supervisors and mention recording the call or filing complaints if your cancellation is being obstructed.
- Use complaints to FCC as a last resort after multiple failed attempts with customer service.
Verizon Customer Service Info
If you need assistance, here's how you can get in touch with Verizon's support team.
Cancel Verizon Script
Script
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Dear Verizon Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to my current financial circumstances. I appreciate the services I have received thus far, but I must make this decision for my budget's sake.
Please confirm the cancellation of my account and let me know if there are any final steps I need to complete.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Verizon allows customers to cancel Fios service by calling customer service or disconnecting online via My Verizon (only for Fios). Early termination fees may apply if under contract with prorated fees up to $350. Equipment rented must be returned within 30 days to avoid additional charges, and refunds for credit balances can take up to 60 days after service ends.
To cancel your Verizon subscription, you do need your account PIN, which acts as a password to verify your identity when making account changes like cancellations. This 4-digit PIN is required for security reasons and cannot be bypassed through phone or chat support without it. If you don't remember your PIN or password, you can reset it through Verizon's account management tools online. For resetting your PIN or password, visit Verizon's official account PIN FAQ page: https://www.verizon.com/support/account-pin-faqs/.
- Price increases without added benefits, such as monthly plan hikes.
- Reduction or removal of discounts, including autopay incentives being cut in half.
- Loss of promotional or new customer discounts after introductory periods end, leading to significantly higher bills.
- High overall cost relative to perceived value and service quality.
- Removal or additional charges for premium channels in TV packages without price adjustment.
- Forced plan changes or pushing customers off older, more favorable plans.
- Charges for excessive data usage despite minimal actual usage, causing surprise fees and billing disputes.
- Inadequate or poor customer service failing to resolve billing issues or answer concerns.
- Difficulty in reaching customer service representatives, with unreliable live chat and lack of clear contact information.
- Poor website navigation that complicates managing or canceling the account.
- Billing disputes and frequent unexpected charges requiring ongoing disputes.
- High equipment rental fees and service fees especially compared to owning personal equipment.
- Desire to switch to alternative providers offering lower prices, better discounts, or no contracts.
- Difficulties in cancellation process, including issues with account cancellation for long-standing services or lack of cancellation codes.
Verizon often includes early termination fees (ETFs) in its contracts, which can range from $175 to $350 depending on the device and contract terms. These fees decrease over time but mean you can't typically cancel your subscription or contract without penalty until the contract term ends. Also, some plans allow cancellation within the first 30 days without penalty, but generally, there are lock-ins and fees that act as a barrier to immediate cancellation.
Before cancelling your Verizon subscription, membership, or bill, it's important to know that cancelling Verizon Fios services can be done online through the My Verizon account dashboard, but cancelling other home services or mobile accounts requires contacting customer service. Early termination fees may apply if you are under contract, which are prorated up to a maximum of $350. Equipment rented from Verizon must be returned within 30 days of cancellation to avoid additional charges. Also, your service remains active until the end of your billing cycle, and any credit balances will be refunded within 60 days after termination.
- Account Owner's name
- Account Owner's phone number
- Account PIN or last 4 digits of the Account Owner's SSN
- Access to My Verizon account (for online cancellation)
- Outstanding Device Payment balances paid off (if any devices are attached)
- Contact Customer Service or use the My Verizon "Chat with us" feature
- Disconnect each line individually if closing the entire account (Account Members and Managers first, Account Owner last)
We've actually written a step by step guide on how to get a refund from Verizon. Check it out!
The Easiest Way to Cancel Verizon
If you’re frustrated trying to cancel your subscription, membership, or bill from Verizon—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Verizon?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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