Is OURTIME SERVICES fraud?

• Subscription Fees: Users might be charged for monthly or yearly subscription plans which grant access to premium features.
• In-App Purchases: Charges for buying credits or tokens used to send messages or access specific features.
• Profile Boosting: Fees associated with boosting visibility on the platform to attract more matches.
• Auto-Renewal: Subscription services that automatically renew if not canceled before the next billing cycle.
• Billing Discrepancies: Users often report charges for services they believe they did not opt into, resulting from misunderstood terms.
• Trial Period Charges: Users enrolled in free trials might be charged if they do not cancel before the trial period ends.
• Customer Support Fees: Some reports indicate charges for accessing customer services or premium support options.
• Account Upgrades: Upgrading to higher-tier memberships that provide additional functionalities or perks.
• Recurring Fees: Users might see unexpected recurring charges for services they no longer use.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the ourtime.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the ourtime.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with ourtime.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.