Is OURTIME PAYMENT fraud?

• Subscription Fees: Many users report being charged for subscription plans that automatically renew unless canceled before the renewal date.
• In-App Purchases: Some users have noted charges for features like highlighted profiles or virtual gifts that may not be clearly communicated at the point of purchase.
• Profile Verification: Charges can occur for services that verify user profiles, which some users may opt into during the registration process.
• Currency Conversion Fees: Users in different countries have experienced additional charges due to currency conversions when making purchases on the platform.
• Free Trials Transitioning to Paid: Some users have reported that signing up for free trials resulted in charges when they inadvertently did not cancel before the trial period expired.
• Premium Features: Many have mentioned incurring charges for premium features that enhance user experience but may not be clearly defined in initial agreements.
• Customer Support Fees: In rare cases, users have mentioned charges related to accessing customer support services or additional assistance.
• Multiple Accounts: Some users have found unexpected charges if they create multiple accounts or inadvertently signed up more than once.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the ourtime.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the ourtime.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with ourtime.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.