Is NATIONAL PEN fraud?

• Subscriptions: Customers may sign up for a subscription service for promotional products and inadvertently forget to cancel after the trial period, leading to recurring charges.
• One-time Purchases: Charges may come from single product orders that customers made without fully realizing the total cost, including shipping and handling fees.
• Reorders: Some customers experience automatic reorders if they select an option for automatic restocking or subscription renewals without clear communication about the order confirmation.
• Account Charges: Users may be charged for services they opted into, such as storage or design services while setting up custom items.
• Hidden Fees: Customers sometimes report hidden fees that are added to their final bill, which can lead to unexpected charges on their accounts.
• Promotional Offers: People have mentioned being charged for items they thought were part of a promotional offer after not reading the terms and conditions thoroughly.
• Customer Support Interactions: In some cases, interactions with customer support may result in unintentional charges for services or products discussed during the call.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the pens.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the pens.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with pens.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.