GoodRx is a company that helps you save money on your prescription medications by finding the lowest prices at nearby pharmacies. They offer a free service where you can use their coupons to get discounts. They also have a subscription service called GoodRx Gold, which costs $9.99 per month for individuals or $19.99 for families, giving you even bigger discounts on prescriptions plus access to discounted telehealth services. If you see charges from GoodRx, it's likely from this subscription, and you can cancel anytime before your next billing cycle to avoid being charged again.
The cancellation process for GoodRx Gold subscription is straightforward and can be done easily either through the mobile app or website by following clearly outlined steps. There are no additional complicated requirements or long waiting periods, so it is quite simple for a consumer to cancel their subscription.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a GoodRx subscription.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a GoodRx Refund
Accept extended free trial offers with caution, as GoodRx often tries to keep you subscribed by offering additional free trial periods when you attempt to cancel.
Double-check your bank statements after cancellation attempts to ensure they are not still charging you.
If charges occur post-cancellation, dispute them with your bank or delete/lock your debit or credit card to prevent further unauthorized charges.
Call customer support and be firm when requesting cancellation and stopping charges; some users reported this was necessary.
Threaten to escalate the issue by mentioning contacting the Better Business Bureau (BBB) or going public on social media if charges continue.
Be aware you may not be able to fully delete your payment method or account through their interface; consider calling support or using banking protections.
Cancel as early as possible to avoid automatic billing; annual subscribers must cancel within two weeks of billing to avoid fees.
Use precise language when cancelling: explicitly say you want to cancel and do not want any further charges.
Monitor your email for failed payment or renewal notices and respond promptly to avoid automatic renewals.
Why Do People Request Refunds from GoodRx
No better savings than the free version leading to dissatisfaction.
Difficulty canceling subscription or expecting refunds that are often not given.
Pricing discrepancies where advertised prices are not honored or pharmacies do not accept GoodRx Gold.
Poor customer support and communication issues during cancellation or problem resolution.
Membership cost with no actual discounts or savings experienced by users.
Feeling scammed or misled about the program benefits and savings promised.
Difficulty using the service effectively due to system issues or pharmacy cooperation problems.
Unexpected charges despite cancellation attempts, including cases where free trials roll over into paid memberships.
Disappointment with customer service when issues like wrong prescriptions or pharmacy acceptance are unresolved.
GoodRx Refund Script
Script
Copy
Dear GoodRx, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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GoodRx Refund Policy
GoodRx Gold offers a 30-day free trial that can be canceled anytime without fees or penalties. After the trial, members are billed based on their plan type and billing cycle. Annual plan subscribers must cancel within 2 weeks of the annual billing to receive a refund for that charge.
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The Easiest Way to Get a GoodRx Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from GoodRx—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
GoodRx does not impose any lock-ins, contracts, or early cancellation fees for its Gold membership or Care Direct subscription. You can cancel your membership or subscription at any time through your account on the website or mobile app, and if you cancel within the first 30 days, you are eligible for a full refund of any fees paid. There are no gimmicks or tricks preventing immediate cancellation; the process is straightforward and without penalties.
No better savings than the free version leading to dissatisfaction.
Difficulty canceling subscription or expecting refunds that are often not given.
Pricing discrepancies where advertised prices are not honored or pharmacies do not accept GoodRx Gold.
Poor customer support and communication issues during cancellation or problem resolution.
Membership cost with no actual discounts or savings experienced by users.
Feeling scammed or misled about the program benefits and savings promised.
Difficulty using the service effectively due to system issues or pharmacy cooperation problems.
Unexpected charges despite cancellation attempts, including cases where free trials roll over into paid memberships.
Disappointment with customer service when issues like wrong prescriptions or pharmacy acceptance are unresolved.
Full name associated with your GoodRx account
Email address connected to your GoodRx subscription or membership
Gold Member ID (if canceling GoodRx Gold membership)
Login credentials (username and password) to access your GoodRx account online
Plan or subscription type (e.g., Gold membership, Care Direct subscription, etc.)
Phone number (optional, for phone support or account identification)
Reason for cancellation (optional, but sometimes requested)
Confirmation of cancellation via account dashboard, email, or phone
Before cancelling a GoodRx subscription or membership, note that you can cancel your GoodRx Gold membership anytime through the app or website with no fees or penalties. If you cancel a GoodRx Gold annual plan, you must do so within two weeks of your billing date to get a refund. When you cancel your GoodRx account entirely, you will lose access to all saved prescription information, history, and any unredeemed points on your account balance. Keep in mind that cancelling your membership will forfeit these features, so consider using them before you cancel.
GoodRx Gold offers a 30-day free trial that can be canceled anytime without fees or penalties. After the trial, members are billed based on their plan type and billing cycle. Annual plan subscribers must cancel within 2 weeks of the annual billing to receive a refund for that charge.
To cancel your GoodRx Gold membership, you do need to log in to your account either via the GoodRx Mobile App or on the GoodRx Gold website at goodrx.com/gold, which implies you need your account password for login. The cancellation is done through the account settings after logging in. If you don't remember your password, you can reset it here: https://www.goodrx.com/care/forgot-password. This process ensures your account security during cancellation.
We've actually written a step by step guide on how to get a refund from GoodRx. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your GoodRx subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your GoodRx account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel GoodRx online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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