Roman at getroman.com is a healthcare company that offers online access to licensed professionals for treatments focusing on men's health issues like erectile dysfunction, hair loss, skincare, fertility, premature ejaculation, and weight management. They provide subscription plans where you can get medications and treatments delivered regularly, with options for monthly or quarterly shipments. Subscriptions include discounted plans for ED medications, hair loss treatments, and other health products, with the flexibility to cancel anytime. So, if you see a charge from Roman, it's likely for one of these ongoing treatment plans or products you signed up for.
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The cancellation process for Roman is straightforward and can be done online through the website or app in a few easy steps with immediate effect. Additionally, phone, email, and live chat options are available for support, making it accessible and simple to cancel without undue difficulty.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Roman subscription.
How to Cancel Roman: Step by Step
If you purchased through getroman.com:
- Log in to your account at my.ro.co.
- Click on the ‘Plan’ section on the white card that says Ro Body Program.
- Select ‘Cancel Plan’ to initiate the cancellation process.
- If you do not see an option to cancel, contact customer support for assistance.
If you want to turn off auto-refills:
- Log in to your Ro account.
- Click on the Care tab.
- Scroll to the treatment plan you wish to adjust.
- Select the grey arrow on the side of the treatment plan box.
- Click on the Manage plan button that appears.
- Click Continue to turn off auto-refills.
- Select a reason for turning off auto-refills.
- Confirm by clicking Turn off auto refills and wait for a confirmation message.
If you purchased through the app:
- Log in to the Ro mobile app.
- Tap on the Care tab in the bottom center.
- Select the Treatment Card you wish to manage.
- Scroll down and tap Manage Plan.
- Tap Turn off auto-refills.
- Select a reason and tap Confirm.
Tips & Tricks for Canceling Roman
- Start cancellation well before the renewal date to avoid automatic charges.
- Use firm, clear language in emails or calls, stating you want to cancel immediately and expect confirmation.
- Contact customer support via multiple channels—email care@ro.co, phone, or live chat—to ensure your cancellation request is received.
- Document every interaction—save emails, screenshots, and call logs to use if escalation is needed.
- If straightforward cancellation fails, escalate politely asking to speak with a supervisor or higher-level support member.
- Threaten to dispute charges with your bank or credit card if cancellation does not go through, as some users report success this way.
- Check and cancel any linked payment methods or cards if the subscription keeps renewing.
- Look for specific cancellation links or menus under account settings, sometimes buried or labeled confusingly.
- Avoid cancellation near weekends or holidays when customer support might be slower, causing delays in processing your request.
- Be persistent with follow-up messages or calls if you receive no confirmation or your subscription remains active.
Roman Customer Service Info
If you need assistance, here's how you can get in touch with Roman's support team.
Cancel Roman Script
Script
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Hello,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Roman. I have appreciated the service, but due to some personal reasons, I need to discontinue my membership at this time.
Please let me know if you require any additional information to process this cancellation. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Roman (getroman.com) allows you to cancel your subscription at any time before the cancellation cutoff date to prevent future renewals, by logging into your account and selecting the cancelation option or contacting support if the option is not visible. Fees already paid are generally non-refundable except in specific cases such as unsuitability for treatment or rejection of a treatment request, where refunds are processed automatically within about 5 business days.
To cancel your subscription with Roman (getroman.com), you need to log in to your account at my.ro.co, which means you do need your password to access your account for cancellation. Once logged in, you can cancel your plan by clicking on 'Plan' and then selecting 'Cancel Plan.' If you don't remember your password, you can reset it here: https://care.getroman.com/hc/en-us/signin. If you can't access your account, you can also contact their support for assistance.
- Completed treatment (no longer needs medication)
- Cost concerns (found more affordable alternatives)
- Switching providers (to a local pharmacy or a competitor like Hims)
- Dissatisfaction (with results or service)
- Doctor's recommendation (changed treatment plan)
Roman allows immediate cancellation of subscriptions at any time without lock-ins or early cancellation fees. However, be aware that there are no refunds for medications already shipped, and you need to cancel at least 3 days before the next shipment to avoid being charged. Cancellation is generally easy to do online through your account, but some pending shipments may not be refundable, and returns of prescription drugs are not accepted.
Before cancelling your Roman (getroman.com) subscription or membership, note that cancellation stops all future subscription charges and you will lose access to ongoing medication shipments and the Body Program benefits associated with the subscription. Turning off auto-refills only stops medication shipments but does not cancel the entire plan, so full cancellation is required to end the service completely. After cancellation, you will no longer have access to personalized care management, prescription refills through Roman, and potentially any discount savings offered via the subscription. It's important to cancel at least 48 hours before the next renewal date to avoid being charged for the next billing cycle. For cancellation, you can do it online through your Roman account or by contacting their support if the option isn't visible. If you need to return products, this must be done within seven days for a refund, but personalized or custom orders are non-returnable.
- Log in credentials (email and password) for your Roman/Ro account
- Access to the "Plan" or "Care" section of your account to manage subscriptions
- Option to select the subscription or treatment plan you wish to cancel (e.g., Ro Body Program, other medications)
- Ability to click "Cancel Plan" or "Turn Off Auto-Refills" from your member dashboard or app
- Reason for cancellation (you may be prompted to select one)
- Contact information for support if you cannot access the necessary options (e.g., care@ro.co)
- Knowledge of your next billing/renewal date to ensure timely cancellation (at least 48 hours before renewal)
- Order information if you are canceling a specific processing order (to provide when contacting support)
- Confirmation of cancellation (look for a confirmation message or email)
We've actually written a step by step guide on how to get a refund from Roman. Check it out!
The Easiest Way to Cancel Roman
If you’re frustrated trying to cancel your subscription, membership, or bill from Roman—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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