Henry Meds is a healthcare subscription service that connects you with providers specializing in endocrine health. Once you sign up, you complete an intake and have a telehealth visit with a provider who may prescribe medication if appropriate. You'll receive your prescribed medication shipped to your home every 30, 60, or 90 days depending on the treatment plan. They charge a fixed monthly price with no long-term contract, so you may be billed monthly for the care and medication if you're enrolled in their program.
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Canceling a subscription with Henry Meds is relatively straightforward as users can cancel anytime through their customer account or by contacting support via email or phone. The process does not require many steps, but early cancellation may require payment of the remaining contract balance, which adds a minor hurdle, keeping the difficulty low but not minimal.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Henry Meds subscription.
How to Cancel Henry Meds: Step by Step
If you purchased through the Henry Meds website:
- Go to the Henry Meds Patient Portal.
- Log into your account using your email and password.
- Navigate to the Subscription or Billing section of your account.
- Select the Cancel Subscription option.
- Follow the prompts to complete the cancellation process.
If you need assistance:
- Contact Henry Meds support via email at ask@henrymeds.com.
- Alternatively, call their support line at 909.787.2342.
If you need assistance, here's how you can get in touch with Henry Meds's support team.
Tips and Tricks for Getting a Henry Meds Refund
- Call Henry Meds directly rather than relying on the app or online cancellation forms, as phone cancellations are typically processed immediately.
- Submit cancellation requests via the online portal
- If you don't receive a response after submitting a cancellation, follow up with an email to prompt quicker confirmation.
- Check your junk or spam email folders
- Be polite but firm
- If charged after cancellation request, ask for a refund
- Escalate by asking specifically to speak to the cancellation or billing department
- Cancel immediately after receiving your last refill to avoid unwanted charges or subscriptions extending longer than intended.
- Update billing information temporarily
- If you are subscribed to a program with minimum commitment (e.g., 6 months), be prepared to pay for any remaining billing period
- Document your cancellation requests and any communication
Why Do People Request Refunds from Henry Meds
- Charged for orders not received
- Ongoing charges after cancellation
- Medication did not work as intended
- Shipments stopped without notification but charges continued
- Delays and unresponsiveness from customer service
- Monthly fees included medication not delivered
- Disputes over unclear or undisclosed subscription fees
- Non-receipt of promised services or counseling
- Difficulty obtaining refunds after cancellation
- Unclear or missing terms regarding fees and refunds
- Poor customer service experience
- Charges without providing new medication or consultations
- Unauthorized ongoing charges after cancellation requests
- Refund denials citing Terms of Service, contested by customers
Henry Meds Refund Script
Script
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Dear Henry Meds, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Henry Meds Refund Policy
Henry Meds operates under the Adonis Health terms, where all sales are final and refunds are only given in specific cases such as ineligibility for a program or order issues like shipping errors or damage, which must be reported within 48 hours of receipt. Cancellations can be made through the Henry Meds member portal or customer support, but canceling before the contract term ends may require payment. Refund processing, if approved, takes up to 10 business days back to the original payment method.
The Easiest Way to Get a Henry Meds Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Henry Meds—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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